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The Autobarn Mazda of Evanston
Evanston, IL
1,005 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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August 28, 2012
During my search for a car, I compared several luxury brands and encountered several luxury brand sales people. Overall, the luxury brand representatives appeared more aloof and superior. Evanston Auto brands and encountered several luxury brand sales people. Overall, the luxury brand representatives appeared more aloof and superior. Evanston Autobarn Nissan however, demonstrated a much more customer-focused approach to my shopping experience. More importantly, the moment I got into the most luxurious vehicle on their show room floor, they responded to my interest with a focus on what I wanted in a vehicle and how the Platinum Murano met those needs. The deal I got was exactly the deal I asked for - including a great sale price off of MSRP plus the best possible trade-in value for my old car. I would highly recommend Evanston Autobarn - especially Nissan - if you want a superior car-buying experience. More
by Rick E
Employees Worked With
Bruce Whittmeyer
August 27, 2012
If it weren't for the NEW MANAGER, Richard Kirkpatrick, making things right on a bad deal, I would still be fuming mad. I had a negative car buying experience at Autobarn in June 2012 and complained to the making things right on a bad deal, I would still be fuming mad. I had a negative car buying experience at Autobarn in June 2012 and complained to the BBB and got no where. A few months later, the new manager, Richard Kirkpatrick, contacted me and did what it took to make things right. I'm not sure if the manager I dealt with when I bought still works there, but I did not like his attitude. I can't imagine anyone that would. I think his name is Mike. Not sure though. If you go there and end up dealing with a manager, make sure you deal with Richard Kirkpatrick because the one I dealt with was not recommendable at all. More
by rueruerue
Employees Worked With
Richard Kirkpatrick, Mike something?
July 24, 2012
We contacted the Autobarn to inquire about a manual Mazda3 hatchback. This car has been hard to come by, but Lewis informed us they had a car that met our specifications and we traveled from downtown C Mazda3 hatchback. This car has been hard to come by, but Lewis informed us they had a car that met our specifications and we traveled from downtown Chicago to Evanston to take a look. We were impressed with the level of care and customer service provided. The car was offsite, so Lewis had to bring it to the dealership & was caught in traffic, however this was not an issue and we were kept updated until his arrival. The buying process was easy and stress-free. Because we had an X-plan pricing code, we didn't have to worry about haggling on price. Lewis took the time to introduce us to the maintenance staff on site and helped us set up the bluetooth to connect with our phones. They washed the car, filled it up with gas & we were on our way. It was nice to finally find a dealership who took the time to work with you and treated you kindly, with respect and with the goal of maintaining your custom for many years to come. We would highly recommend the Autobarn to anyone looking for a new car, even if you have to travel a distance to get there - it will be worth it! More
by arhillman
Employees Worked With
Lewis
July 24, 2012
The whole process of buying my new car went very smoothly. I was expecting to be at the dealership for decent amount of time, and thankfully, I wasn't. My salesman was extremely friendly, knowledgab smoothly. I was expecting to be at the dealership for decent amount of time, and thankfully, I wasn't. My salesman was extremely friendly, knowledgable, and enthusiastic. Haggling with prices was nearly non-existant, which I thought was a positive (and still, I got my vehicle for invoice price). The finance employee was a bit pushy, but, overall, I had a really good experience. I will definitely recommend this dealership to others. More
by ABC1Two3
Employees Worked With
Thijs
July 19, 2012
This was an amazing experience it was my first time buying a car alone but kissy made it very easy to purchase a car she walked with me step by step to show me the car features she stayed within my bud buying a car alone but kissy made it very easy to purchase a car she walked with me step by step to show me the car features she stayed within my budget. it was a great experience if your a new buyer I would totally go to her she makes the process fun!! More
by dedebleu12
Employees Worked With
Kissy Freeman
July 17, 2012
I knew exactly what I was looking for when I contacted Lewis about a 2011 Mazda 3. Lewis was very friendly and knew that I wanted toclose the deal quickly. I got an amazing deal on it, almost too amazin Lewis about a 2011 Mazda 3. Lewis was very friendly and knew that I wanted toclose the deal quickly. I got an amazing deal on it, almost too amazing..... I asked Lewis if there was anything I should know about the car, and he said it was such a great deal because it had been on the lot for so long. (which it had). After taking the car to get gas (somehow they can't give you a full tank!?). I discovered why the price. It was a hail damaged car! The people who fixed it did a great job on the hood but the roof is pretty bad. Why not be up-front to the customer??! Look, I still would have bought this car at the price I got, but it made me feel a little cheated. We are all informed consumers in this day of the Internet, we can search inventories and comparison shop on-line for anything. I knew it was a great price and knew there had to be something going on. Why not be HONEST???! Brad Beutler More
by Bradbeutler
Employees Worked With
Lewis
July 14, 2012
My experience at Autobarn Evanston Mazda was excellent. The team is very friendly and took their time in helping me find a new car. Lewis was very helpful and was very patient and understanding. They provi The team is very friendly and took their time in helping me find a new car. Lewis was very helpful and was very patient and understanding. They provided a great deal for me and even offered me with other great deals. I'm am very happy with my new 2012 mazda 3 and I'm glad I came to the right dealer. More
by maria04
Employees Worked With
Lewis Belcher, Mike, Dan
July 08, 2012
CONSIDER me, as the customer: I honestly thought my 19 CONSIDER me, as the customer: I honestly thought my 19 yr old car would last forever and was shocked to hear I had to replace it NOW! No choice, th CONSIDER me, as the customer: I honestly thought my 19 yr old car would last forever and was shocked to hear I had to replace it NOW! No choice, that’s it. I was sick. I knew I loved my car, but felt I should consider other models for comparison... suffice to say, I was not an easy client! Jonathan Sammons was the best! He accepted my circumstances easily, helped me gain valuable relevant knowledge about each issue I felt important in my new car, and never with an attitude. He is candid, well informed, quick to respond, and in the end went much more than the extra mile to get the car I wanted! I never felt like he was focused on making the sale. I feel confident about my choice and much of that is due to the help I received. I would definitely refer Jonathan and the dealership to anyone in need of help with a car. More
by carolmring
Employees Worked With
Jonathan Sammons
