![](https://dealerrater.com/ncdn/s/2.20250127.944/Graphics/icons/close-x-orange.png)
The Autobarn Mazda of Evanston
Evanston, IL
Filter Reviews by Keyword
By Type
Showing 1,010 reviews
Had a strange service need. Ended up replacing entire wiring harness. Very expensive procedure. However, the crew was very fast very friendly and worked with me to ensure I understood exactly what the ch wiring harness. Very expensive procedure. However, the crew was very fast very friendly and worked with me to ensure I understood exactly what the charges were. I did not feel taken advantage of and the work was top notch. More
I recently purchased a Mazda CX 5 from this dealership. Overall my experience was good. Lewis is a very knowledgeable and test drive was very informative. I liked working with him during the sales process. Overall my experience was good. Lewis is a very knowledgeable and test drive was very informative. I liked working with him during the sales process. The leather installation was fine. The car we wanted was not readily available so Mike secured us the car from other dealership. Dan helped us secure financing for the car. More
I can't say enough good things about the team at Autobarn Mazda of Evanston. They helped me keep my beloved 1990 Mazda Miata going for 21 years. And when it could go no further, they were amazingly helpful a Mazda of Evanston. They helped me keep my beloved 1990 Mazda Miata going for 21 years. And when it could go no further, they were amazingly helpful as I searched for a new car. Their patience, consideration, dedication and customer service were exceptional. Brian Sears and the service department are really great. And Jon Zimmerman and the sales team were incredibly accommodating. They really went out of their way to help me in selecting a new car. They put a lot of work into the sale and the pricing was fair. The entire process was a pleasure. I recommend them without hesitation! More
I heard good things about this dealership in the past. I was confirmed with my experience in purchasing my Madza3 Five door recently. I found that the people whom I dealt with were very professional, kno was confirmed with my experience in purchasing my Madza3 Five door recently. I found that the people whom I dealt with were very professional, knowledgeable and fun. Lisa and Kissy were very knowledge about and gave me great information about this great vehicle. Mike Allegretti, their manager, used his professionalism and understanding to lead this to an easy sale without the pressure or bad tactics that are often used by their competing dealers in the Chicago area. The two finance people, Scott and Doug, also displayed great skills and knowledge in handling the finance side of the business as well. Oh, yes, I love the car. Highly recommended More
I was very impressed with how hard Thijs worked to get us the car we wanted at the price we could afford. He was very helpful and was able to answer all of our questions regarding buying a new car versus a u the car we wanted at the price we could afford. He was very helpful and was able to answer all of our questions regarding buying a new car versus a used one. More
During my search for a car, I compared several luxury brands and encountered several luxury brand sales people. Overall, the luxury brand representatives appeared more aloof and superior. Evanston Auto brands and encountered several luxury brand sales people. Overall, the luxury brand representatives appeared more aloof and superior. Evanston Autobarn Nissan however, demonstrated a much more customer-focused approach to my shopping experience. More importantly, the moment I got into the most luxurious vehicle on their show room floor, they responded to my interest with a focus on what I wanted in a vehicle and how the Platinum Murano met those needs. The deal I got was exactly the deal I asked for - including a great sale price off of MSRP plus the best possible trade-in value for my old car. I would highly recommend Evanston Autobarn - especially Nissan - if you want a superior car-buying experience. More
If it weren't for the NEW MANAGER, Richard Kirkpatrick, making things right on a bad deal, I would still be fuming mad. I had a negative car buying experience at Autobarn in June 2012 and complained to the making things right on a bad deal, I would still be fuming mad. I had a negative car buying experience at Autobarn in June 2012 and complained to the BBB and got no where. A few months later, the new manager, Richard Kirkpatrick, contacted me and did what it took to make things right. I'm not sure if the manager I dealt with when I bought still works there, but I did not like his attitude. I can't imagine anyone that would. I think his name is Mike. Not sure though. If you go there and end up dealing with a manager, make sure you deal with Richard Kirkpatrick because the one I dealt with was not recommendable at all. More
We contacted the Autobarn to inquire about a manual Mazda3 hatchback. This car has been hard to come by, but Lewis informed us they had a car that met our specifications and we traveled from downtown C Mazda3 hatchback. This car has been hard to come by, but Lewis informed us they had a car that met our specifications and we traveled from downtown Chicago to Evanston to take a look. We were impressed with the level of care and customer service provided. The car was offsite, so Lewis had to bring it to the dealership & was caught in traffic, however this was not an issue and we were kept updated until his arrival. The buying process was easy and stress-free. Because we had an X-plan pricing code, we didn't have to worry about haggling on price. Lewis took the time to introduce us to the maintenance staff on site and helped us set up the bluetooth to connect with our phones. They washed the car, filled it up with gas & we were on our way. It was nice to finally find a dealership who took the time to work with you and treated you kindly, with respect and with the goal of maintaining your custom for many years to come. We would highly recommend the Autobarn to anyone looking for a new car, even if you have to travel a distance to get there - it will be worth it! More