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The Autobarn Mazda of Evanston
Evanston, IL
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Found a used car I liked online and contacted the dealership. Talked with salesperson Paris and communicated with the internet sales team several times over five days. Scheduled an appointment with dealership. Talked with salesperson Paris and communicated with the internet sales team several times over five days. Scheduled an appointment with Paris and was assured he would hold the car for me. Took off work and retrieved my car out of storage for a possible trade-in, all of which Paris knew. I live 90 minutes from The Autobarn Mazda which I also explained to Paris. On the day of my appointment, when I was halfway to the dealership, Paris returned my confirmation call to inform me the car was sold the previous night. Stated there was a misunderstanding with his sales manager. Contacted the sales manager as was told cars are for sale until sold and that he tried to contact me earlier in the morning. This was the third used car dealership that lied to me within one week. And they wonder why people hate used car sales people. More
I love the customer service here. Kissy and Lisa are sisters and work as a team. Love them both. Very helpful. After picking my car it was time for the finance, and OMG Katy was the best! I will come ba sisters and work as a team. Love them both. Very helpful. After picking my car it was time for the finance, and OMG Katy was the best! I will come back just because of her. Outstanding place to shop for a car. She kept it real and funny. I could have stayed in her office all day. Over and beyond service. More
I went into the dealership and purchased a mazda3 from lisa and kissy. They were easy to deal with and gave me a great price for the car and an awesome price on my trade in. Financing went smooth and I w lisa and kissy. They were easy to deal with and gave me a great price for the car and an awesome price on my trade in. Financing went smooth and I was very please with the serviced they provided. More
I came to the Mazda Autobarn of Evanston after having a less than pleasant experience with a Mazda dealer in the Northwest suburbs of Chicago. I was highly recommended to see Michael Allegretti and was to less than pleasant experience with a Mazda dealer in the Northwest suburbs of Chicago. I was highly recommended to see Michael Allegretti and was told he is the best salesman to speak to about buying a new Mazda. I went during my lunch hour on a Thursday, and when I walked out of the dealership an hour later, Michael and Lisa Freeman successfully managed to get me the best deal on the 2014 Mazda CX-5 Grand Touring Awd that I was interested in buying. The next day during another lunch hour visit, Lisa's sister Kissy Freeman, finished up my papers and sent me on my way to the finance department. Katy Callinan, of the finance department, took care of my financing and helped me get the best financing rate and warranty package for my brand new Mazda. I have had my Mazda for a little over a week now and cannot thank all the people who helped me at the Mazda Autobarn of Evanston enough for getting me behind the wheel of my first Mazda. I give the Mazda Autobarn of Evanston a perfect score and would send anyone that I knew to the folks over there. More
Jusuf Hodzic is the best. Like many other reviewers, it Jusuf Hodzic is the best. Like many other reviewers, it took around 15 minutes after stepping onto the Autobarn Mazda lot before anyone approached us Jusuf Hodzic is the best. Like many other reviewers, it took around 15 minutes after stepping onto the Autobarn Mazda lot before anyone approached us. However, we did not find this to be a negative. It set the precedence for what was to be a low pressure sales environment - unlike other dealerships we visited where salesmen were circling at the driveway. We had ample time to browse new and used inventory. Jusuf Hodzic was our salesperson. His style is very relaxed, taking the time to ask a lot of questions and spending more time listening and supporting us through the transaction. We were stuck in between a used or new '14 CX5. We found Jusuf very knowledgeable and helpful. He crunched the numbers on both options and suggested the new car just made more sense. He gave us plenty of time to discuss our decision on our own after presenting all of the information. We re-crunched the numbers and he was dead on. Negotiation wasn't too difficult and we walked away feeling that everyone was happy. Have yet to try out the service aspect, which seems to be the major negative/annoyance for many reviewers on other sites. More
I came here to look for a car, Kissi and Lisa were very approachable and friendly. They were knowledgeable about the cars and gave me good advice and models and options. approachable and friendly. They were knowledgeable about the cars and gave me good advice and models and options. More
Outstanding experience, Dealership is honest and friendly. We had a terrible experince with another dealership in Schaumburg but Daniel made us forget about that and treated us great. We saw the car friendly. We had a terrible experince with another dealership in Schaumburg but Daniel made us forget about that and treated us great. We saw the car on the internet so I called about the price to be sure it would be sold for that price with no hidden "add-ons". Daniel was very attentive to our needs and let us all test drive the car. It was imaculate and ready for us when we arrived. The experience was exactly what I had hoped for since it was my son's first time car shopping. He loves the car, the price was fair but the service was OUTSTANDING and the finance manager was very friendly. We will definately be coming back for more cars based on this experience, even if they are over an hours drive. Well worth the time and distance to work with such professionals. Thank you Autobarn Mazda of Evanston. More
Mario Grbavac was a fantastic salesman. He really helped me out purchasing my first vehicle. He was extremely educated on the car I was interested in and was personable. Mario really worked with me to try a me out purchasing my first vehicle. He was extremely educated on the car I was interested in and was personable. Mario really worked with me to try and get me the best deal possible. I would defiantly recommend him anyone looking to purchase a new car. However, I did not have the best experience with the financial area. Steve who works in the financial area was completely incompetent and has no idea what customer service means. He is a complete tool and should find another career. He disclosed personal information to one of my family members that he should have never been said. Real unprofessional... More
Great service! Answered all my calls and emails right away. Negotiated the price as long as I was 100% satisfied so I bought the car the same day! I would recommend Mazda Evanston to everybody :) away. Negotiated the price as long as I was 100% satisfied so I bought the car the same day! I would recommend Mazda Evanston to everybody :) More
We felt we were treated very fair by the saleman, Leo and manager Mike. They were willing to work with us to get us a car and price are very happy with. We would by again. and manager Mike. They were willing to work with us to get us a car and price are very happy with. We would by again. More