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The Autobarn Mazda of Evanston
Evanston, IL
1,027 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,027 reviews
August 05, 2015
Review of Juan Vargas On the several occasions I have had my car in, Juan Vargas has given me excellent service. He is effecient, friendly and returns my car to me on good On the several occasions I have had my car in, Juan Vargas has given me excellent service. He is effecient, friendly and returns my car to me on good time. thank you Juan More
by Monnelly6208
Employees Worked With
Juan Vargas
July 22, 2015
RUN!!!!!! Buyer beware! Avoid this dealership. Salesmen are well trained scam artists and it starts directly at the top with Richard Fisher. They lied about the Buyer beware! Avoid this dealership. Salesmen are well trained scam artists and it starts directly at the top with Richard Fisher. They lied about the carfax and several other issues with the vehicle we bought. Our factory warranty has all but been voided by BMW because of a prior accident they hid from us during the purchase. During our test drive we heard a rattle in the rear of the car. The salesmen told us he would have the noise investigated when we returned to the dealership. We were then told the spare tire was loose and causing the rattle so they tightened it and everything was good. After spending over 6 hours at the dealership getting the run around on everything but what color the sky is we left with the car. Biggest mistake ever!!!!! The rattle was still there, come to find out the car doesn't even have a spare tire.......they lied!!!! First of many lies. Stay away from any Autobarn dealerships, there is no service after the sale and they will tell you anything to get you to buy their junk. We are now seeking legal action against them. This purchase has been nothing but a nightmare and it shouldn't be when you pay close to $40,000 for a car. Please don't be a victim like we were, look elsewhere. More
by Melissa79
Employees Worked With
Richard Fisher (Owner), Richard Kirkpatrick, Ross Conlon, Ryan Straz
July 10, 2015
Great Experience I'm a college student purchasing the first car in my life. Found this dealer through auto.com, and got my car (2010 Honda CRV) in about 4 hours. The s I'm a college student purchasing the first car in my life. Found this dealer through auto.com, and got my car (2010 Honda CRV) in about 4 hours. The sale Chris Norton has provided me patient, friendly, and straightforward service in guiding me through the whole process, informing me all the important knowledge about choosing cars. My first car purchase was made a lot easier than I thought, would recommend buying a used car here. More
by AlanFu
Employees Worked With
Chris Norton
July 04, 2015
Shady finance department go somewhere else I did not have a good experience at Evanston Autobarn Mazda. It started when I talked to your internet manager that I would be in to make a deal on a I did not have a good experience at Evanston Autobarn Mazda. It started when I talked to your internet manager that I would be in to make a deal on a specific Mazda 3s touring that Autobarn emailed me that it had available. He told me he would have it on the lot for me. That didn't happen, your salesman john Norton apologized they forgot. It took 3 hours to get a specific car you had in stock and that I had a trucar price on. After 2:30 hrs I finally got to see the car and it had two dings in the paint, one that would require 3 days of body work. I was offered to get another car and redo the paperwork in a day or two or take a loaner while they did the body work. I took the car for a week then came back and took a loaner while you did the work. Now, that wasn't ideal but stuff happens. Your staff were friendly and apologetic and the body wrk was done uto my satisfaction and took no longer than expected. However, when I found a $1050 charge for Auto Guard I missed on the contract, added on after I specifically stated I didn't want to pay for any extra paint or body service, I was livid. I asked your service man about the Armor Guard when I was signing the papers he said it came with the car. I have emailed John Norton last Tuesday and Jon Zimmerman Friday about this matter a week ago and have heard nothing back. I am angry and planning to write many more reviews. A month has gone by now and after emails and phone calls from Preston in finance Autobarn has done nothing to rectify the situation. If you deal with these people they will rip you off More
by Garrick
Employees Worked With
Ross Conlon, Jon Zimmerman, John Norton, Preston Mader
June 26, 2015
Great Service!! Anthony Caminitti was extremely helpful! He answered all the questions we had and tried to find a way to get me the car I wanted even though it appear Anthony Caminitti was extremely helpful! He answered all the questions we had and tried to find a way to get me the car I wanted even though it appeared to be out of my budget. He was also very patient when I couldn't make up my mind on certain things. Additionally, the test drive felt like a 'real' test drive; we were probably on the road for about half an hour or more! Anthony made my car buying experience a lot more enjoyable and relaxing than I was told it would be. Not only was Anthony amazing, but Ross in the Finance department was great too! Ross made signing a lot of paperwork an entertaining experience with all of his pretty awesome stories! Overall, the employees at Autobarn Mazda of Evanston made the car buying experience a great one. I would definitely recommend this dealership! Thanks Anthony!! More
by marion999
Employees Worked With
Anthony Caminitti, Ross Conlon
June 17, 2015
Great Service Great Service" David York was just so accommodating especially to someone like me who's only been in the US for only 6 weeks. He patiently walk me th Great Service" David York was just so accommodating especially to someone like me who's only been in the US for only 6 weeks. He patiently walk me through what I want and trying to find a car that will fit my estimated budget. Thanks David More
by David123
Employees Worked With
David York
June 06, 2015
Great Service Ryan Straz was just so accommodating and patient especially to someone like me who's buying his first car and has lots of questions. He patiently wal Ryan Straz was just so accommodating and patient especially to someone like me who's buying his first car and has lots of questions. He patiently walk me through what I want for my new car that will fit my estimated budget. Thanks Ryan! More
by EdsCX5
Employees Worked With
Ryan Straz
June 01, 2015
Great Service: I give Juan Vargas an A for service. He took care of my 2014 Mazda CX5 which has a GPS that stopped working. The car needs the 15K miles oil change I give Juan Vargas an A for service. He took care of my 2014 Mazda CX5 which has a GPS that stopped working. The car needs the 15K miles oil change and maintenance as well as connecting my phone to Bluetooth. I had a really pleasant encounter when I drove up to leave my car for them to work on it at 7:00 AM. The car looks spanking new, polished in and out and everything working fine. He also found a discount for me that helped a lot. Thank you, Juan. More
by mazda2014
Employees Worked With
Juan Vargas
May 18, 2015
Services I took my car in because my tire air pressure light continuously came on. They were able to fix it in a timely manner. Denis Dowling took care of me a I took my car in because my tire air pressure light continuously came on. They were able to fix it in a timely manner. Denis Dowling took care of me and he was excellent. I have nothing but good review on this dealership when buying a car here or taking my car in for service. More
by hawkeyefan
Employees Worked With
Denis Dowling
May 09, 2015
poor customer service gave me very difficult time with warranty replacing a failed component in my new 2015 cx5. I waited over 4 hours for a very minor issue. gave me very difficult time with warranty replacing a failed component in my new 2015 cx5. I waited over 4 hours for a very minor issue. More
by cijo2010
Employees Worked With
Juan Vargas
