The Autobarn Mazda of Evanston
Evanston, IL
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poor customer service gave me very difficult time with warranty replacing a failed component in my new 2015 cx5. I waited over 4 hours for a very minor issue. gave me very difficult time with warranty replacing a failed component in my new 2015 cx5. I waited over 4 hours for a very minor issue. More
Buying used car Mike and Kamal gave me excellent attention for buying my car we found on the Internet. My wife and I have bought our last 5 cars through Internet sear Mike and Kamal gave me excellent attention for buying my car we found on the Internet. My wife and I have bought our last 5 cars through Internet searches for specific vehicles. We live in a rural area but still like high value cars. Mike and Kamal made it easy to drive 375 miles for the right car and the right deal. Paperwork was efficient and Preston got me on my way asap. Thanks guys. My 6 hour drive home was a delight. More
Buying a new car was never this easy or enjoyable! Very enjoyable experience from start to finish. Sales consultant Chris Norton did an excellent job from the moment he met me and my family. There was Very enjoyable experience from start to finish. Sales consultant Chris Norton did an excellent job from the moment he met me and my family. There was no pressure at any time. The test drive was relaxed and all our questions were answered. The Sales Manager Jon Zimmerman checked in with us through out the time we were there and even walked out to the parking lot to say good bye when we left with our new CX 5. The decision to buy this vehicle was easy and I gotta say the dreaded paperwork was smooth with no issues thanks to Bojan Kokanovic. He was very easy going and also answered all questions we had. I did not expect to buy a car when we went to Autobarn Mazda of Evanston but everything from the vehicle to the service to the people made it an easy decision. More
A Great Rommendation From A Firend Because a friend had a very good leasing experience I started looking on Mazda's of Evanston web for a replacement car for my sons. Found a couple of Because a friend had a very good leasing experience I started looking on Mazda's of Evanston web for a replacement car for my sons. Found a couple of used cars priced well below other web market places. Drove to the dealership and was met by knowledgeable, firendly and no pressure sales people. Dave York took the time to show me the cars I was interested in and then suggested what he thought was a better value for the money I wanted to spend. Bought the car... I will buy there again when it's my turn for a new car! More
Used Car I purchased a certified used Mazda 3 last week and the overall experience was wonderful. Jon Zimmerman was professional and upfront about everything r I purchased a certified used Mazda 3 last week and the overall experience was wonderful. Jon Zimmerman was professional and upfront about everything regarding my purchase. I felt comfortable through the whole buying process thanks to everyone at Autobarn in Mazda. Perston Mader in the finance department was very knowledgeable, thorough and did a great job explaining everything to me to make me feel at ease with my purchase. I would recommend Autobarn Mazda to everyone. Thanks again! More
Good Price, No "Bait and Switch" I was looking for a specific Mazda6 color and trim. Even though they didn't have it in stock, they were able to find it form a nearby dealer partner a I was looking for a specific Mazda6 color and trim. Even though they didn't have it in stock, they were able to find it form a nearby dealer partner and transfer it closer for me. They (Jonathan, in particular) were also much more honest than competitors during the negotiation of price - unlike other nearby Mazda dealers I shopped at who included incentives that were not applicable in my "Bottom line." I am extra appreciative of Bojan Kokanovic who gave me a very detailed explanation of the Autobarn's offerings for protection etc. He's a very convincing salesperson, but was still courteous to me when I declined the services that I felt I didn't need. I really went into that office expecting the worse because of the reputations and stories I have heard about other dealerships, but dealing with Bojan was nothing like that. Thanks again, Bojan. More
Just came in to get my car serviced I came in to get my Madza 6 serviced, and I started talking with Danny, and before the day was out I have driving CX 5 home. Danny was great, and hav I came in to get my Madza 6 serviced, and I started talking with Danny, and before the day was out I have driving CX 5 home. Danny was great, and have very good Customer Service skills. Thank you Danny for all your help!!! I also wanted to say thank you to the Finance Team, I don't recall his name, but he was the best, I know he is new there, but he knows what he is doing!! Thank you KJ More
Exceptional Customer Service Excellent customer service given to me by Juan Vegas. Juan was very thorough in explaining what service my Mazda CX5 needed at this time and even Excellent customer service given to me by Juan Vegas. Juan was very thorough in explaining what service my Mazda CX5 needed at this time and even looked for a coupon for me .He texted me when my car was ready . He made my next service appointment for me before I left the dealership. Thank you Juan, Great job. More
A Pleasant Surprise We just bought a new Mazda 3 and it was totally pleasant and a total surprise. We had prepared ourselves for battle as this was our first new car pur We just bought a new Mazda 3 and it was totally pleasant and a total surprise. We had prepared ourselves for battle as this was our first new car purchase in over 10 years. We had a trade in with us as we walked in and were greeted by Kamal Suleiman. We were pretty locked in to the car we wanted walking in and Kamal didn't try to sell us on anything other than what we wanted. He was helpful in explaining all the features of the car and making sure we found the one with all the features we wanted. When it came time for negotiation it was respectful and after a bit of back and forth we got a fair deal for both our trade in and the new car. We're thrilled with the Mazda 3 and it feels good to be able to tell anyone who asks how great it was working with Kamal. More
Excellent!!!!???? Excellent customer service. Gave us every detail that we need. He was too patient and helpful for us because at first we can't decide what color and Excellent customer service. Gave us every detail that we need. He was too patient and helpful for us because at first we can't decide what color and model type to choose. More