The Autobarn Mazda of Evanston

Juan is the Best! Juan Vargas is my favorite service guy. When I arrived he was obviously helping someone but he looked over at me, greeted me and said he'd be right w Juan Vargas is my favorite service guy. When I arrived he was obviously helping someone but he looked over at me, greeted me and said he'd be right with me. It might not seem like a big deal but to be acknowledge right away makes a huge difference in feeling like you are valued. So often you stand waiting not sure if you're next in line or if you should be somewhere else. He is just so conscious and personable. Even though it was horribly cold outside, because I would be leaving my car, he made sure they washed it, knowing it would have time to dry before I picked it up. He is thorough in his work and often thinks of things I wouldn't. I love working with him. I wish all the employees in the service department were like him. More

Remote starter nightmare ( installed by another place) Right from the first phone call Juan Vargas was my man. Extremely professional and nice. Fixed my nightmare. Highly recommend and a real asset to the Right from the first phone call Juan Vargas was my man. Extremely professional and nice. Fixed my nightmare. Highly recommend and a real asset to the service center More

Smoove and soft-sell Chris Reis got the car I had interest in brought from off-site but was with a customer, so my on-site experience was with Brandon. He was knowledgeab Chris Reis got the car I had interest in brought from off-site but was with a customer, so my on-site experience was with Brandon. He was knowledgeable but basically only responded to my questions --> important!! to me. Also, Mazda's reputation had preceded us, as my sister had had a good experience and the 3-Sport, in a color I liked, was just right for this single guy. John Sammon[s?] provided the "deal-maker" by making a CD player happen. I was in a position to take maximum advantage of the Autobarn's $2000-off-with-3.9% arrangement, and when Chris was free he helped me in getting my former car and my Mazda to their destinations, the same-day. He has been responsive to my several calls for his help since. As re: the "Mazda family" concept, this experience has been exemplary! (I am checking Anthony Caminetti below also, because he has been very informative, the day-of and since.) More

VERY HELPFUL CUSTOMER SERVICE Juan makes things just that easier when you have to bring your car to auto service. Juan makes sure everything was checked over regarding issues with Juan makes things just that easier when you have to bring your car to auto service. Juan makes sure everything was checked over regarding issues with my car. Definitely recommend Juan when you go to Mazda auto service. More

Mazda Service excellence, Mazda Ambassador To me the real hero at the Mazda autobarn is the service agent Juan Vargus. Juan is my personal preference, but he has me trusting anyone that works To me the real hero at the Mazda autobarn is the service agent Juan Vargus. Juan is my personal preference, but he has me trusting anyone that works with me at Mazda Autobarn. I have owned three Mazda's. I've purchased two from Evanston Autobarn. The third I had overhauled and rebuilt by the autobarn team. I just recently got my wife in a Mazda. This is the store to buy your new Mazda or have it serviced! This guy has worked so hard on my behalf from the day I met him to give me the best quality care for my car at a fair price. I was so HAPPY with the repair. Juan Vargus and his crew's persistence helped me process an engine warranty claim. I would have given up on the insurance company that was avoiding my contract claim and just flat out paid all out of pocket for a replacement engine since I was driving a loaner, supplied by Mazda autobarn and needed to get rolling again. Juan acted as my advocate constantly petitioning the contract provider to inspect my vehicle and make a determination. His tenacity paid off for me, allowing me to replace the engine! He spent a lot of time seeking a good engine, in the end, he secured me a brand new engine! His relationship with other Mazda associates must be impecable, especially his top notch mechanics. Being so happy with Juan Vargus' service, I purchased a Mazda 6 from the Autobarn that I just love and will not allow ANYONE else to service my sexy beast 6! This guy takes care of all his clients this way, not just me. He responds to my service appointments request even on his days off, so I'm not left hanging. We should all hope he never leaves as Juan Vargus is the professional face of Mazda Autobarn Evanston, If you have a Mazda that needs service or looking to buy a new Mazda, call Juan. He is what all service agents should strive to be, going above and beyond for no personal gain, just the pleasure in being a professional beyond reproach. There are so many benefits from vehicle care at the Mazda autobarn that go beyond what you might need to visit them for, leaving me to trust the service and vehicle implicitly. Tom Loew 2006 Mazda 3 Touring 2008 Mazda3 GT 2014 Mazda 6 Touring (my sexy beast) 2007 Mazda 3 Sport (wife's) More