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The Autobarn Mazda of Evanston
Evanston, IL
1,005 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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July 21, 2021
Service time for an oil change is long (over 1.5 hours), even with an appointment. I had to alert of the existence of my extended maintenance plan after being charged for the oil change on my initial invoic even with an appointment. I had to alert of the existence of my extended maintenance plan after being charged for the oil change on my initial invoice. Then I had to wait for the mistake to be corrected. That info should be in the system and automatically applied to my account. But the service people are very nice and the waiting room is comfortable. More
by STEPHK
Verified CustomerEmployees Worked With
Tomy Gnaimvongsa, PB Maristela
July 19, 2021
Giovann and we’re we’re both great and pleasant to work with. Giovann was originally able to assist over the phone to help me secure the car I wanted a week prior to coming in. I would highly recommend! with. Giovann was originally able to assist over the phone to help me secure the car I wanted a week prior to coming in. I would highly recommend! More
by RHolmes
Employees Worked With
Giovann, Robert
July 19, 2021
Team are quite polite, empathetic, and outcome focused. They were patient as we switched from one car to another, and didn’t make us feel pressured. A good experience overall. They were patient as we switched from one car to another, and didn’t make us feel pressured. A good experience overall. More
by JCHADAM
Employees Worked With
Mike Allegretti, Moe Yazdani
July 18, 2021
Very fast service, available loaner, and they did a great job on the detailing. I also appreciate the text updates, much easier than over the phone job on the detailing. I also appreciate the text updates, much easier than over the phone More
by SNFLWR510
Employees Worked With
Tomy Gnaimvongsa, PB Maristela
July 17, 2021
Timely, no pressure, set expectations and met them. The staff were prepared, provided accurate timing to complete, and expected timeframe for future repairs of tires and brakes. staff were prepared, provided accurate timing to complete, and expected timeframe for future repairs of tires and brakes. More
by SDFULGHUM
Employees Worked With
Tomy Gnaimvongsa, PB Maristela
July 14, 2021
Very professional and quick! Took the time to make sure my experience was pleasant and perfect. The staff was knowledgeable and helpful. I highly recommend them for any car needs. my experience was pleasant and perfect. The staff was knowledgeable and helpful. I highly recommend them for any car needs. More
by SPERLING1013
Employees Worked With
Ivan, Ryan Straz
July 13, 2021
My service advisor had no idea what she was doing. Also, I brought my car in for an oil and filter change and ended up spending over $400 on other things. When I asked for an explanation on the charges, the I brought my car in for an oil and filter change and ended up spending over $400 on other things. When I asked for an explanation on the charges, the supervisor came over and simply read off the list of what the technician said the car needed with no explanation. I was in the middle of talking to him when he walked away. More
by SODIC312
Employees Worked With
Not sure of her name
