The Autobarn Mazda of Evanston

Friendly, empathetic, and efficient After my car was damaged from a tow the night before and 2 days before being shipped across the country, Simon was very understanding and took care of After my car was damaged from a tow the night before and 2 days before being shipped across the country, Simon was very understanding and took care of my car on an already busy Saturday. Within 5 hours, my car was fixed and ready for pick up, and he also shared photos he took during the repair that I could use for my insurance claim. Thank you Simon for your understanding and excellent service! More

Friendly, thorough and prompt Both of our Mazda's were due for routine service. Reena was very thorough in having our service performed. The service was performed in a reasonable t Both of our Mazda's were due for routine service. Reena was very thorough in having our service performed. The service was performed in a reasonable time period and it was done very well. We will be taking our Mazdas to Autobarn for future service. Previous interactions with Reena have always been very pleasant and we look forward to working with her in the future. More

Great Experience We had a great experience at the Autobarn trading in our old CX-9 for a new one. Chris Reis was great, no pressure sales experience and the finance te We had a great experience at the Autobarn trading in our old CX-9 for a new one. Chris Reis was great, no pressure sales experience and the finance team closed things out easily. Thanks guys! More

Best Car Experience "Good experience" and "car buying" are generally not in the same sentence, until my experience at Autobarn Mazda Evanston. It was actually a great ex "Good experience" and "car buying" are generally not in the same sentence, until my experience at Autobarn Mazda Evanston. It was actually a great experience. My sales associate was Danny Bender. Danny is very personable and enthusiastic about Mazda, but has a laid back manner about him. He was great at follow-up communications and knowledgeable about the CX-5 I purchased. He was on top of everything throughout the process and I didn't spend an entire day at the dealership like I had experienced in other places. I think from test drive to driving off the lot was a total of about 2.5-3 hours. Overall, everyone I met at The Autobarn Mazda in Evanston from Sales, Finance, and the Sales manager were all great to work with. There were no high pressure tactics and I felt at ease during the entire process. I would definitely recommend Danny and team to anyone interested in purchasing a new Mazda. More

Fantastic Place This dealership was top notch. Great people to deal with No slick sales gimmick, no pressure,no attempt at manipulative ploys just great accomodating This dealership was top notch. Great people to deal with No slick sales gimmick, no pressure,no attempt at manipulative ploys just great accomodating service. Hats off to Chris Reis ,Chris Norton for a job well done. I was in and out in just under two hours. I would recommend them anytime. More

Car Buying Made Easy We had researched our car before heading into the dealership. We knew what we wanted and knew what we felt to be a fair price. Kamal made the experie We had researched our car before heading into the dealership. We knew what we wanted and knew what we felt to be a fair price. Kamal made the experience incredibly easy. We avoided the back-and-forth, got a deal done quickly at a good price and found the dealership to be very accommodating with delivery of the vehicle and service. More

Straight-shooters I was impressed with the deal we got -- a great car, a fair price, clear explanation of every detail of the purchase. In particular, Kalmal Suleiman i I was impressed with the deal we got -- a great car, a fair price, clear explanation of every detail of the purchase. In particular, Kalmal Suleiman is a knowledgeable car guy who transparently "does the deal" in a way that is fair to the buyer as well as the seller. I would definitely send a friend or family member to him and know that person will be treated well and come away with a great car, at a more than decent price. More

Excellent overall buying experience Friendly staff Transparency in overall process and pricing Special thanks to patient Chris in sales and Chris in finance for providing all the req Friendly staff Transparency in overall process and pricing Special thanks to patient Chris in sales and Chris in finance for providing all the required details and making it smooth 😀 More

Excellent Car Buying Experience After having a Honda Accord in the family for 20 years, it was time to upgrade. This was going to be my first car purchase, so I did a ton of research After having a Honda Accord in the family for 20 years, it was time to upgrade. This was going to be my first car purchase, so I did a ton of research online and with family. I made visits to Honda and Toyota locations but felt like I was being treated like just another customer. That isn't necessarily a bad thing, but I wasn't wowed by the cars I test drove (Accord, Civic, Camry) and I didn't feel like I was getting the best experience. I saw Mazda fit a lot of what I was looking for and at a lower price (Mazda 3, Mazda 6), so I headed to Evanston and gave it a shot. Right away, Lewis interacted with me in a way I wasn't expecting. He made it seem like I was talking to somebody I've known for quite some time, and it made me very comfortable in the dealership. During our test drives, he was incredibly helpful with any and all questions I had, made suggestions based on what I was looking for, and also managed to make it seem like I was driving around with a friend (We talked a lot about baseball, and I've already seen him at a Sox game since making the purchase). Throughout the process, if I ever had any questions, I was able to text him and got a response quickly. I'm still able to reach out about questions and I trust Lewis genuinely cares that I'm happy with the car. The car buying process was actually fun. After talking with Lewis and Jonathan Sammans, I felt like I was getting a fair deal and I was excited to drive out of there a Mazda 6 owner. While the buying process was great, there were was some weirdness with service. I bought the car and had a modification done, so I didn't drive off with it that day. I asked to make sure there would be floor mats, an owner's manual, and other basic things. When I came back to pick up the car, the one change had been made, but nothing else was added. Later, while driving, I realized the GPS card I was told I would have wasn't included either. Lewis worked with me to make sure everything was taken care of and then gave me a deal on future service as an apology. Having Lewis as my salesman made everything great. As a side note, the only time I felt pressured and slightly uncomfortable was when I was offered the extended warranty. I know they have a job to do, but I knew I had time to make a decision with picking and choosing the right car. The warranty was pretty instantaneous, and I wasn't really sure what I wanted to do. John Norton seemed to be helpful, and I appreciate some of our conversation, but it also seemed a little forceful and I wasn't entirely sure of the process. I guess I won't know for sure until I get to use what I bought or need what I didn't buy... More

Airbag Recall Service Notice Simon provided great service and communicated service needs in clear and understandable terms. He indicated what he believed my vehicle needed for wor Simon provided great service and communicated service needs in clear and understandable terms. He indicated what he believed my vehicle needed for work and provided detailed notes and quotes on suggested work. Highly recommended! More