The Autobarn Mazda of Evanston

Awesome I picked up a nail while running errands late in the day setting off the low air in tire sensor. I was a bit concerned as I headed over to Mazda with I picked up a nail while running errands late in the day setting off the low air in tire sensor. I was a bit concerned as I headed over to Mazda without an appointment. When I approached the desk in the car bay, the greeter was busy filling out paperwork and simultaneously another advisor arrived with yet more paper (Jay Rosenfeld). They started a discussion but stopped immediately when I approached. I said, no go ahead finish up as I did not want to interrupt. They both insisted on helping me right away. So I told them about the tire and then it was obvious to me by their discussion that they were eager to help. Jay assured me would take of the work. I was ushered into the waiting room and less than an hour later I left. They had found two nails and both were taken care of with a smile. Jay thanked me for being a return customer and that is precisely why I have bought my last 4 cars at Evanston Mazda. Their service is unbelievably good. The waiting area always has good coffee and cookies too! Thank you Jay, you made my day yesterday ;-) Scott More

Excellent customer service Wonderful customer service from Lewis and Mike. They really went above and beyond to make me, the customer happy. It’s my second vehicle purchase from Wonderful customer service from Lewis and Mike. They really went above and beyond to make me, the customer happy. It’s my second vehicle purchase from this dealer if that says anything. A returning customer is a happy one. More

Excellent customer service experience We got a flat tire and called the service center on short notice to see if we could get it fixed that day because my wife was expecting -- Reena was v We got a flat tire and called the service center on short notice to see if we could get it fixed that day because my wife was expecting -- Reena was very understanding of our situation and told us to bring the car in to get the tire fixed. She provided us with efficient service and we were able to get the tire fixed just in time -- the next day I drove my wife to the hospital to deliver our baby! More

Excellent customer service Jeff Williams made every effort to be sure we had the car we wanted and were happy with the experience. He showed us in a clear way how the value of t Jeff Williams made every effort to be sure we had the car we wanted and were happy with the experience. He showed us in a clear way how the value of the car we purchased compared with other options. Chris Norton was very helpful in dealing with the financial details. I would recommend working with both of them. More

Oil change To start off my service advisor, Jay Rosenfeld was fantastic. He knows his job well and is very personable. Hats off to him. Oil change and multi-poin To start off my service advisor, Jay Rosenfeld was fantastic. He knows his job well and is very personable. Hats off to him. Oil change and multi-point inspection went great. No problems and I will be back, count on it. More

Stressful Salesman was friendly and knowledgeable about the cars but would not negotiate the price. After we shook hands to finalize the deal we had to wait ove Salesman was friendly and knowledgeable about the cars but would not negotiate the price. After we shook hands to finalize the deal we had to wait over an hour to see the finance person to sign the papers. Then a week after we had the car we received a nastily worded email that made it sound like we deceived someone and now owed more money on our car. We never had any intention of financing the vehicle. We always intended to pay cash so any error on the paperwork was the finance person's doing. Once it was brought to my attention that there was an error we dropped a check off the next day. More

Nioce Place They had the car that fit my needs. Not too high pressure. They listened. They are friendly. They answered direct questions with direct answers. They had the car that fit my needs. Not too high pressure. They listened. They are friendly. They answered direct questions with direct answers. They are patient. More

It’s easy to choose Autobarn Great sales guy and so helpful. There is never TMI when making a large purchase and Autobarn Mazda folks were very good at giving me the info I neede Great sales guy and so helpful. There is never TMI when making a large purchase and Autobarn Mazda folks were very good at giving me the info I needed to make the right choice. Super easy location for me and I wouldn’t hesitate from buying from them. More

Best comeback ever Lewis was very patient and willing to get me a car. I was impressed. I went.. Left ..and he called me back and got me a car. I was very thankful and Lewis was very patient and willing to get me a car. I was impressed. I went.. Left ..and he called me back and got me a car. I was very thankful and excited. Chris made the transaction as easy as possible.. More easier than a usual deal. More

Efficient service but costly extras I service my car here because I purchased a premium service package with my new vehicle. I have been unimpressed with the ability of the service sche I service my car here because I purchased a premium service package with my new vehicle. I have been unimpressed with the ability of the service scheduling software to recognize prepaid services or to provide estimates of other likely expenses. More