The Autobarn Mazda of Evanston
Evanston, IL
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Oil change and tire rotation The dealership is very clean and has a nice ambiance while waiting for your car. The associates who helped me were Jay and Simon. Both were very nice The dealership is very clean and has a nice ambiance while waiting for your car. The associates who helped me were Jay and Simon. Both were very nice and helpful. I just moved to Chicago from California and prefer this location to the other dealership that is closer. Super convenient, will definitely continue to bring my car to Evanston! More
New Mazda 6 My new Mazda 6 Grand Touring Reserve is great so far. Just got it 4 days ago. It drives smoothly, has a quiet ride, and great pick up when getting on My new Mazda 6 Grand Touring Reserve is great so far. Just got it 4 days ago. It drives smoothly, has a quiet ride, and great pick up when getting on the highway. More
Knowledgeable Professionals Who Are Empathetic and Not Pushy Simon Kim was efficient and proficient in scheduling my appointment over the phone. He also guaranteed a courtesy vehicle for me, which was most appre Simon Kim was efficient and proficient in scheduling my appointment over the phone. He also guaranteed a courtesy vehicle for me, which was most appreciated. Reena Parmar, my service adviser the next day, listened to and accurately annotated my vehicle's issues, updated me on the solutions and estimated costs, and returned my vehicle in a timely manner with the fixes done correctly the first time around. More
We made a great deal with an awesome dealer Louis was very helpful and honest. He was very supporting throughout the step of the way. I would highly recommend purchasing a car with him. Louis was very helpful and honest. He was very supporting throughout the step of the way. I would highly recommend purchasing a car with him. More
Autobarn Mazda of Evanston Are A Conscientious Team Kam was diligent in finding the right car for my budget. Overall experience was excellent and the process was swift and trouble-fee. Thank you Autobar Kam was diligent in finding the right car for my budget. Overall experience was excellent and the process was swift and trouble-fee. Thank you Autobarn Mazda. More
Great service My family owns two Mazdas and it is always a easier to service them here. They are always dependable and friendly. Service is quick and easy. My family owns two Mazdas and it is always a easier to service them here. They are always dependable and friendly. Service is quick and easy. More
The personal attention and professionalism was amazing. The person that greeted me was professional , friendly and prompt. My car was repaired and I was told about other things that needed to be repaired The person that greeted me was professional , friendly and prompt. My car was repaired and I was told about other things that needed to be repaired. I didn't feel pressured or judged because I chose to make the other repairs at a later date. Overall, I had an amazing experience. More
I drove 200+ miles to be a return customer I've leased a vehicle with Autobarn Mazda previously so my review may be biased because I've worked with them before. However, because I am familiar w I've leased a vehicle with Autobarn Mazda previously so my review may be biased because I've worked with them before. However, because I am familiar with them, however if there were any disappointments during my most recent experience, I'd like to think that I would more likely point it out in this review so that they could improve. I leased a Mazda3 about 3 years ago. I've since moved to Michigan. But at the end of my lease, I CHOSE to drive out to IL and turn my Mazda back in to Autobarn, just so I could interact with them when selecting my next vehicle. They treated me well 3 years ago, and I thought that deserved a (250 mile drive) return customer. I was not disappointed. Chris Reis and Chris Norton treated me like family. They remembered who I was and brought up funny details from the last time we met and they went OUT OF THEIR way to make sure I got a vehicle I liked. Chris Reis was super patient with me even though I was ridiculously picky and he drove me back and forth multiple times (on the same day) from their lot to the showroom whenever I changed my mind on what to lease. He also wasn't sassy when he had to repeat the different features of every trim that I kept forgetting - super nice and professional. Chris Norton (whos the finance manager now, but 3 years ago was the consultant who closed the deal on my first car) did his best and got me the vehicle I wanted for the price I wanted. 10/10. If both Chris R. and Chris N. are still at Autobarn 3 years in the future, when my new (current) car's lease ends, I will have NO qualms about driving whatever distance (again) to lease my NEXT Mazda from Autobarn too! Unlike other car buying/leasing interactions which tend to be dreaded or feel like a chore, They made the whole thing a pleasure. Keep up the good work and keep people like Chris and Chris around. More
Scheduled maintenance - experience I've been bringing my car to The Autobarn for a couple of years now. They have always been professional and prompt. The service is always done quick I've been bringing my car to The Autobarn for a couple of years now. They have always been professional and prompt. The service is always done quickly and well. More
Radio/CD Player Fixed I had a car accident in December 2018. Took my car to the Collision Barn, the sister company of Autobarn, to repair my car. After I got my car back I had a car accident in December 2018. Took my car to the Collision Barn, the sister company of Autobarn, to repair my car. After I got my car back from the Collision Barn, I had problems with my CD player wanting to turn on and search for a CD. I told Denny at Collision Barn but he was reluctant to do anything about it. When I told Simon, the Mazda service rep at the Autobarn service dept, he knew I was a very good customer and have always been upfront to report any problems with my car. I told Simon I did not have this problem before turning my car over to Denny at the Collision Barn. Simon spoke to manager Denny at Collision Barn, and reluctantly Denny said he would pay for the cost of a new radio/CD player and I would have to pay for labor. My favorite mechanic Rich put in the new used radio/CD player and always does a great job. Sadly he reported that the replacement part was defective and I had to come back when they found another one. So I recently returned and had the second replacement installed. Hopefully that is the end of this but I think the constant turning on the car with the defective radio/CD acting up drained my battery. Now I need a new battery. I really do love my team of Simon and Rich at Mazda service but I am not too keen on the Collision Barn auto body shop. More