The Autobarn Mazda of Evanston

Great Dealership every time I go to this dealership for service I am treated with the utmost care and respect... the service writers are up front and always give me a every time I go to this dealership for service I am treated with the utmost care and respect... the service writers are up front and always give me a time window and what to expect from my service appointment... my technician was Harry Koulovaris... He explained everything to me regarding my visit as for my service writer Reena always takes care of me and she is very knowledgeable and really cares about her customers And I always get a free car wash every time I visit... what more can you ask for ? More

good service service took a while , but got a loaner and they got Mazda to pay for it as it was the same problem from 2 years ago service took a while , but got a loaner and they got Mazda to pay for it as it was the same problem from 2 years ago More

Really gone downhill I dropped my car off at noon with an appointment for an oil change and tire rotation and to inspect the brakes. At 3 p.m. I had not heard anything so I dropped my car off at noon with an appointment for an oil change and tire rotation and to inspect the brakes. At 3 p.m. I had not heard anything so I finally called and was put on hold for several minutes. PB, (who should wear a nametag since it was unclear what he was saying his name was) finally informed me of what was going on and I instructed him to go ahead and replace the rear brakes. He said he'd call me by 4:30 to let me know the status. At 5:30 I finally had to call the service center AGAIN. He said they fell behind but that my car was ready. When I arrived at 6:30 I had to wait again for someone to come to the cashier. Then when I finally left, my tire sensor gauge came on because they forgot to reset it - which has happened the last three times I've been here. I will no longer be servicing my vehicle at this location. As I see it, the primary reason to take one's vehicle to a dealership service center is to get top notch quality service. More

Quarterly Service Appointment I was able to make the appointment a day before. Everything I wanted done was taken care of in a timely manner. In addition to regular maintenance, I was able to make the appointment a day before. Everything I wanted done was taken care of in a timely manner. In addition to regular maintenance, I asked the mechanic to inspect a rattling sound I heard and that was corrected. That was very important to me because I will shortly be making a long-distance trip. PB was my consultant and he took good care of me. More

Air conditioner drain plug clogged. Backup camera The repairs were done and vehicle was returned with work completed. But the loaner we were given was very dirty and was given to us with almost no gas The repairs were done and vehicle was returned with work completed. But the loaner we were given was very dirty and was given to us with almost no gas. Other than that experience was ok. More

Excellent Service Kam was very knowledgeable and willing to help us. Overall a pleasant car leasing experience, we test drove a Mazda CX-5 and left with competitive pri Kam was very knowledgeable and willing to help us. Overall a pleasant car leasing experience, we test drove a Mazda CX-5 and left with competitive pricing and deals, and our new Blue Mazda CX-5 AWD. Kam kept all of the items we wanted in our car to mind, and discussed things with us openly and honestly. More

Car purchase In looking for a new car, my salesperson, Jeff Williams. was excellent in allowing me to test drive the CX3 several times while I was decision making. In looking for a new car, my salesperson, Jeff Williams. was excellent in allowing me to test drive the CX3 several times while I was decision making. Jeff produced a stress free environment that allowed me time to make my final choice of a Mazda purchase. He communicated with me throughout the process and has followed up with me post purchase. Chris in financing was also a pleasure to work with with my new car. More

Question thoroughness of diagnostcs; no timely communication April 16 for check engine light. They had hard time figuring out the problem so had to leave overnight. Many other problems identified, resulting in $ April 16 for check engine light. They had hard time figuring out the problem so had to leave overnight. Many other problems identified, resulting in $1200 bill. On May 23 and only 161 miles later, check engine light on again. Again, had to leave car overnight for several days (some of which I was out of town). Fuel pump replaced, and this time the car was driven many more miles to make sure fixed. Only $800 this time. Obviously, I'm not a mechanic, but scenario raises question of whether a more thorough exam first time around would have identified problem and eliminated need to come back second time. Yes, it is an old car and stuff happens. Still, not that many miles were driven between the 2 visits. I was given a loaner car. Oh, when I picked up car second time and got home I noticed that all the carpeting in back seat had been pulled up and left in a heap! Sloppy and inexcusable. Whose responsible for signing off on this stuff? And why was that necessary? So far, engine light is off. Throughout the 2 visits I was very disappointed in general failure to communicate status of car. I generally have to check myself to find out either: it's not ready yet or that it can be picked up. This despite promises to keep me informed. When I called last Monday to make sure it was ready, there was considerable confusion as to where the car was. Finally, someone was located to let me know it was ready (Noel Parmar). Having said all that I have to concede there's not much of an alternative Mazda service site for me. So will probably return in the future with my fingers crossed. The waiting area is very nice. More

It seems the service has gone down over the past year. Generally I have had nothing but great service at Mazda. Lately, however, this past year the service hasn't been so good. Maybe it's because I've ch Generally I have had nothing but great service at Mazda. Lately, however, this past year the service hasn't been so good. Maybe it's because I've changed from week day visits to week-ends. It starts with communication. I leave messages, because no one answers and then never get a call back. It is puzzling to say the least. More

Great Experience Had a wonderful buying experience. Quick and easy. Everything as promised. Questions were answered in a timely manner. Mike Allegretti is a pleasu Had a wonderful buying experience. Quick and easy. Everything as promised. Questions were answered in a timely manner. Mike Allegretti is a pleasure to deal with. More