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The Autobarn Mazda of Evanston
Evanston, IL
1,004 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,004 reviews
Verified Customer
November 16, 2021
we shopped around and found the best deal at the nicest dealership. Jeffrey Williams made car shopping easier By listening to what we wanted, directing us appropriately, being clear and courteous in his dealership. Jeffrey Williams made car shopping easier By listening to what we wanted, directing us appropriately, being clear and courteous in his communications and putting details in writing so we could make an informed decision. More
by bracehub
Employees Worked With
Jeff Williams
November 10, 2021
I was helped by Corey Jackson. He and the others at the dealership made the process super easy and were extremely helpful. Can’t recommend them enough! dealership made the process super easy and were extremely helpful. Can’t recommend them enough! More
by lc97
Employees Worked With
Corey Jackson
August 05, 2021
Horrible customer service at the dealer and the service is even worse. They control the market in Chicago since there aren’t many other Mazda options around the area therefore they don’t care how they trea is even worse. They control the market in Chicago since there aren’t many other Mazda options around the area therefore they don’t care how they treat their customers or the service they provide. I’ve been to other Mazda dealers in other states and they’re much better. If you can opt for a diff Mazda dealer I’d recommend doing so. More
by Shopmbg16
Employees Worked With
Service desk people
August 03, 2021
Service was pleasant, efficient and dependable. The waiting room was clean and comfortable and had plenty of seating allowing for distance between customers. Bathroom was clean as well. waiting room was clean and comfortable and had plenty of seating allowing for distance between customers. Bathroom was clean as well. More
by sc2
Employees Worked With
Oscar, Tomy Gnaimvongsa, PB Maristela
August 03, 2021
Good experience overall, however the vehicle delivery process was rushed and incomplete. The car is awesome!!! But a new car delivery person would be beneficial from my view. process was rushed and incomplete. The car is awesome!!! But a new car delivery person would be beneficial from my view. More
by TIM.DAHN
Employees Worked With
Kam Suleiman
August 03, 2021
Staff was courteous and helpful. Gave a detailed explanation of services being performed. Also good a check up on my car for services needed, which is helpful for future services explanation of services being performed. Also good a check up on my car for services needed, which is helpful for future services More
by IROSASS1979
Employees Worked With
Victorino
August 03, 2021
My car is only one year old and has had to be towed to the service department twice. This second time the battery was dead again and had to be replaced again and the dashboard kept going black. The servic the service department twice. This second time the battery was dead again and had to be replaced again and the dashboard kept going black. The service department replace the battery and said they did a software update to fix the known glitch of the computer system going black. 10 minutes away from my home after picking it up the system went black. I now have to bring it back again. I am a disabled woman who only bought the car because my doctor told me I cannot go in taxis or ubers during the pandemic due to my poor immune system. I had to take an Uber to go pick it up this weekend and now the service department is asking me to bring it back again and expose myself to more people during the pandemic. I am completely dissatisfied that a one year old car cannot be reliable and cannot be fixed. I bought it to save my life but instead it’s putting me in harms way. More
by LAURA.A.LIVINGSTON
Employees Worked With
Chris Reis
August 03, 2021
Repaired items correctly, helpful staff, provided loaner to make appointment possible! Pointed out other issues , did follow up Oscar was very helpful , friendly and respectful! to make appointment possible! Pointed out other issues , did follow up Oscar was very helpful , friendly and respectful! More
by DRH4921
Employees Worked With
Tomy Gnaimvongsa, PB Maristela
August 02, 2021
Good service! Only concern i would have is the instructions to your service facility. When I scheduled on you web site it didn’t have correct address. instructions to your service facility. When I scheduled on you web site it didn’t have correct address. More
by IROSASS1979
Employees Worked With
Tomy Gnaimvongsa, PB Maristela
