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The Autobarn Mazda of Evanston
Evanston, IL
1,006 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,006 reviews
September 20, 2019
Great experience This was our first routine service after getting our wonderful CX-5 and it was a great experience. The facility is beautiful, clean, comfortable and h This was our first routine service after getting our wonderful CX-5 and it was a great experience. The facility is beautiful, clean, comfortable and has many amenities. Our service rep, Jay Rosenfeld, was excellent. He was professional yet friendly, and explained everything clearly. He was honest about what we needed and how long the service would take. All in all, we were very pleased. More
by MARLAINY
Verified CustomerEmployees Worked With
Jay Rosenfeld, Chris Reis
September 17, 2019
QUICK AND ACCURATE ROHAN WAS THE BEST I WILL RETURN AGAIN AND ASK FOR ROHAN MAINTENANCE WAS FAST AND DELIGHTFUL I RECEIVED OIL/FILTER CHANGE AND TIRE ROTATION FO ROHAN WAS THE BEST I WILL RETURN AGAIN AND ASK FOR ROHAN MAINTENANCE WAS FAST AND DELIGHTFUL I RECEIVED OIL/FILTER CHANGE AND TIRE ROTATION FOR MY FIRST MAINTENANCE More
by MINLIM424
Employees Worked With
ROHAN, Rohan KC
September 16, 2019
Great and quick service. Came in for a recall on my cx-5. I was actually early, but Rohan was awesome enough to get me help right away. He said the service would take about an Came in for a recall on my cx-5. I was actually early, but Rohan was awesome enough to get me help right away. He said the service would take about an hour, but would try and get a tech in it right away. It took less than an hour. Waiting area was nice too. More
by GRDHDZ
Employees Worked With
Rohan
September 14, 2019
New Mazda Needed a new car and the team was friendly and helpful in helping me select a new car, providing me options and explaining the difference between diff Needed a new car and the team was friendly and helpful in helping me select a new car, providing me options and explaining the difference between different trims More
by DT
Employees Worked With
Ivan Saez
September 12, 2019
Responsive service, clear explanation Another great experience at the Autobarn. This is the fifth car we have purchased from them. The sales staff was helpful, patient and not at all pushy Another great experience at the Autobarn. This is the fifth car we have purchased from them. The sales staff was helpful, patient and not at all pushy More
by WCSCHULTZ9090
Employees Worked With
Ivan was the main point of contact and he was very helpful , John Norton
September 09, 2019
Great service Received safety recall notice on my CX5. Able to get appointment quickly. This was my first appointment with this service center. Everyone friendly Received safety recall notice on my CX5. Able to get appointment quickly. This was my first appointment with this service center. Everyone friendly and helpful. More
by PEGDUROS
Employees Worked With
I honestly don't remember his name
September 05, 2019
New car purchase Fair and friendly. Would highly recommend. All staff were helpful and enjoyable to work with. Went out of my way to purchase from this dealership. Fair and friendly. Would highly recommend. All staff were helpful and enjoyable to work with. Went out of my way to purchase from this dealership. More
by Ryan
Employees Worked With
Ryan Straz, John Norton
September 05, 2019
Great service Kam was great to work with - definitely recommend. He was friendly and attentive, knowledgable and presented me with all of my options but I didn't fe Kam was great to work with - definitely recommend. He was friendly and attentive, knowledgable and presented me with all of my options but I didn't feel pressured at all. More
by ALEXANDRAMARCELL
Employees Worked With
Kam Suleiman
September 03, 2019
Mazda cx-7 quick check-in, quick check-out, pleasant customer service, wish there was free Wifi - but there was live sports TV to help kill the wait time. quick check-in, quick check-out, pleasant customer service, wish there was free Wifi - but there was live sports TV to help kill the wait time. More
by RAPAUNER
Employees Worked With
jay
August 29, 2019
Flat tire I brought my flat tire (with 14,000 miles on it) to be repaired or replaced. Of course it required replacement (seems they always do), so the car I’m I brought my flat tire (with 14,000 miles on it) to be repaired or replaced. Of course it required replacement (seems they always do), so the car I’m giving back to Mazda in 12 months will have a relatively new passenger side tire. Having dropped off the flat late Friday, I returned Tuesday morning to have the new tire mounted. Total costs in dollars ($260) and time (nearly an hour) reflect what this dealership thinks of me. I like the car, but will not lease from this group again, as the service department is consistently overpriced and underwhelming. More
by MSWNEXT
Employees Worked With
Didn’t get names
