The Autobarn Mazda of Evanston

Fantastic I'm always well taken care of when I take my CX-5 in for service. The service is prompt and I'm kept well-informed throughout the appointment. I'm always well taken care of when I take my CX-5 in for service. The service is prompt and I'm kept well-informed throughout the appointment. More

Good service. Good service, just a little confused at the beginning because they did not find my car that was towed. Overall good service and fast. Thanks! Good service, just a little confused at the beginning because they did not find my car that was towed. Overall good service and fast. Thanks! More

They take great care of me and my car. I pulled into the Service Department for my appointment on my CX-5. Tomy met me, helped me into the Waiting Room while I waited for the service to be I pulled into the Service Department for my appointment on my CX-5. Tomy met me, helped me into the Waiting Room while I waited for the service to be done. He came back to inform me of the results. I OK'd the required repairs and was out of there a few minutes later. That's all a customer wants when you take the car in for service. You guys deliver! More

Professional and pleasant From first meeting Corey to the test drive, to negotiating a fair price,to the purchasing ,to his explanation of the bells and whistles, he was pleas From first meeting Corey to the test drive, to negotiating a fair price,to the purchasing ,to his explanation of the bells and whistles, he was pleasant,professional and informative. The dealership itself was welcoming and friendly and totally with out that “slick” feeling that characterizes too many other dealerships More

CX5 Purchase I had a good experience with my salesman for my first visit and test drive. He followed-up and answered my questions leading up to my visit. Also ha I had a good experience with my salesman for my first visit and test drive. He followed-up and answered my questions leading up to my visit. Also had a good experience for the purchase. I had a several hour wait for finance , the finance manager was exceptional to deal with. Another salesman (I do not recall his name, he sat next to Chris) ran me through the interior features, helping me set phone favorites and teaching me Apple Play. I work for JPMorgan Chase and applied for the employee pricing of invoice to the dealer less 4%. In past purchases elsewhere I was presented with an actual invoice with a further calculation of the 4% (or whatever the percentage was for the other cars) after having the invoice. Here, I was shown a piece of paper that obviously was not an invoice but looked to be something pulled from a stored drive easily modifiable for any make/model then populated by the dealer. The "employee" pricing I was quoted, less 4%, was around $2,000 off of the sticker price, slightly more than 4%. I do not believe that this was actual employee pricing. I really wanted the car, that day, and did not have the time to go back and forth with this. I was asked by JPM my experience with the pricing and I offered this same commentary. More

Good Service Jay was very helpful during my service appointment. I will continue to use the Service Center in the future. The service was quicker than I was expect Jay was very helpful during my service appointment. I will continue to use the Service Center in the future. The service was quicker than I was expecting. More

Way better than my last experience Compromise is when neither party gets exactly what they hope for. This was a compromise for both, but done fairly and transparently. I would purchas Compromise is when neither party gets exactly what they hope for. This was a compromise for both, but done fairly and transparently. I would purchase a vehicle from them again. More

Awesome I always take my car here for service. Im glad they told me about the recall that my car had. Service is always on point . I always take my car here for service. Im glad they told me about the recall that my car had. Service is always on point . More

Great customer service I dropped my car for oil change, bulb replacement, and tire rotation. I really liked that I received a text from the service center and I could commun I dropped my car for oil change, bulb replacement, and tire rotation. I really liked that I received a text from the service center and I could communicate via text with any questions I had and received a timely response! Only con was bulb was out of stock so it would’ve been inconvenient to come back so left my car there another day. It would’ve been nice to know that before leaving the car and I was also wondering why it was out of stock. Also the car wash was nice but the inside could’ve been cleaned better as the weather Tek Matt was still dirty and the dashboards weren’t wiped down. Other than that the customer service person was great. More

Great service I purchase my car at the Autobarn, together with a service contract, so I bring it in regularly for service. The service advisor always keeps me info I purchase my car at the Autobarn, together with a service contract, so I bring it in regularly for service. The service advisor always keeps me informed of any findings and options, and the car is always ready when promised. More