The Autobarn Mazda of Evanston

Good Service Jay was very helpful during my service appointment. I will continue to use the Service Center in the future. The service was quicker than I was expect Jay was very helpful during my service appointment. I will continue to use the Service Center in the future. The service was quicker than I was expecting. More

Way better than my last experience Compromise is when neither party gets exactly what they hope for. This was a compromise for both, but done fairly and transparently. I would purchas Compromise is when neither party gets exactly what they hope for. This was a compromise for both, but done fairly and transparently. I would purchase a vehicle from them again. More

CX5 Purchase I had a good experience with my salesman for my first visit and test drive. He followed-up and answered my questions leading up to my visit. Also ha I had a good experience with my salesman for my first visit and test drive. He followed-up and answered my questions leading up to my visit. Also had a good experience for the purchase. I had a several hour wait for finance , the finance manager was exceptional to deal with. Another salesman (I do not recall his name, he sat next to Chris) ran me through the interior features, helping me set phone favorites and teaching me Apple Play. I work for JPMorgan Chase and applied for the employee pricing of invoice to the dealer less 4%. In past purchases elsewhere I was presented with an actual invoice with a further calculation of the 4% (or whatever the percentage was for the other cars) after having the invoice. Here, I was shown a piece of paper that obviously was not an invoice but looked to be something pulled from a stored drive easily modifiable for any make/model then populated by the dealer. The "employee" pricing I was quoted, less 4%, was around $2,000 off of the sticker price, slightly more than 4%. I do not believe that this was actual employee pricing. I really wanted the car, that day, and did not have the time to go back and forth with this. I was asked by JPM my experience with the pricing and I offered this same commentary. More

Great service I purchase my car at the Autobarn, together with a service contract, so I bring it in regularly for service. The service advisor always keeps me info I purchase my car at the Autobarn, together with a service contract, so I bring it in regularly for service. The service advisor always keeps me informed of any findings and options, and the car is always ready when promised. More

Awesome service!!!! Service Center was great and went beyond in keeping me informed of work done they offered refreshments while I waited Tomy is great truly recommended Service Center was great and went beyond in keeping me informed of work done they offered refreshments while I waited Tomy is great truly recommended More

Software Update I had been told when I made the appt. that it would take 45 minutes to an hour. I was taken on time, but it took an hour and a half! I had to cancel I had been told when I made the appt. that it would take 45 minutes to an hour. I was taken on time, but it took an hour and a half! I had to cancel my next appt. at a a doctor's because of it. I would not have scheduled that time with Mazda had I known. I appreciate the thoroughness, but I need a more accurate estimate. More

Superb Experience My rating is based on the customer service, communication, and my overall satisfaction with the process. From the original phone call I made inquirin My rating is based on the customer service, communication, and my overall satisfaction with the process. From the original phone call I made inquiring about the vehicle purchased through leaving the dealership every effort was made by the staff to ensure I was pleased. This was a refreshing car purchasing venture and I highly recommend this dealership and Patrick Levy my Sales Consultant. More

Car service.& lock issue My car locks were malfunctioning and thought multiple techs tried to run diagnostic tests on it they weren’t able to point the problem to anything but My car locks were malfunctioning and thought multiple techs tried to run diagnostic tests on it they weren’t able to point the problem to anything but the keys. But the issue was even once I was driving the car wouldn’t let me manually lock the car from inside. So the issue must have been beyond the keys. So felt a little dissatisfied in my service and answer. But the staff who helped me were very friendly and professionally and went above and beyond to make sure my issue was looked into from their part. More

Best new car experience Autobarn of Evanston was friendly, efficient and honest. I came to them with my research done, and knowing the car I wanted and the price I needed. I Autobarn of Evanston was friendly, efficient and honest. I came to them with my research done, and knowing the car I wanted and the price I needed. I was fair and so were they. In the end, I am driving a great new care on a lease that will keep me happy for the next 3 years. More

Courteous and professional The service people are always friendly, helpful and answere any questions I may have. They go over what is needed and what was not needed. The service people are always friendly, helpful and answere any questions I may have. They go over what is needed and what was not needed. More