The Autobarn Mazda of Evanston

I bought a car a few weeks ago with the help of Giovann and Mo. Very nice guys! The car needs some alterations which was all agreed on to be done “definitely in two weeks.” Unfortunately it’s a case of ove and Mo. Very nice guys! The car needs some alterations which was all agreed on to be done “definitely in two weeks.” Unfortunately it’s a case of over promising and lack of communication. I have followed up with Servicing, Sales, and Management to have an ETA and pricing on the Mazda remote start. It feels like pulling teeth to hear back from anyone. I understand that things take time but I’ve been told at least three times that “[name] will call me back later today with an update” to not here back. I wish I knew what I was in for when I bought it because I was supposed to have my new car for when I went out of town this weekend and my move out of state has now been postponed. I’m still very excited for my vehicle upon repair and appreciate the kindness but kindness does not equal execution. I went with this dealer because a family friend used to work there so I assumed the communication would be strong. More

This establishment is clean and very nice customer service. I purchased a used Audi from this dealership, they honestly went above and beyond to make sure I was pleased and happy with my purchase! service. I purchased a used Audi from this dealership, they honestly went above and beyond to make sure I was pleased and happy with my purchase! More

Waiting are was clean and well stocked.I was well Waiting are was clean and well stocked. I was well informed about my car and it’s needs. Car was nice and clean. Service was fast. People in the o Waiting are was clean and well stocked. I was well informed about my car and it’s needs. Car was nice and clean. Service was fast. People in the oil change area remembered my car from 2003. I come in once or twice a yr. It’s like being home when the mechanics really know the car for so many years. From 2003 till now 2021. More

The customer service is wonderful and the effort they took to find the vehicle I requested was top notch. The facility is extremely clean and they take time with you and you wouldn’t feel rushed. took to find the vehicle I requested was top notch. The facility is extremely clean and they take time with you and you wouldn’t feel rushed. More

Always very easy 2 make an appt., friendly personnel, everything is explained, they keep u apprised of what's happening w/ ur vehicle. Received a ride somewhere while they worked on my car which was extr everything is explained, they keep u apprised of what's happening w/ ur vehicle. Received a ride somewhere while they worked on my car which was extremely helpful. And then picked up More

Moe is great! I could tell that I got my new car here because of him. He cared and helped me to get the deals I wanted. I highly recommended. because of him. He cared and helped me to get the deals I wanted. I highly recommended. More

Polite, professional, and completed work in estimated amount of time. People spaced appropriately for Covid. hand sanitizer available. I do not have any more words to type. amount of time. People spaced appropriately for Covid. hand sanitizer available. I do not have any more words to type. More

Good service in general, but when some peculiar issue rises I had the perception that they were mostly looking for a justification, rather than actually solve the issue. In fact, they didn't. Concernin rises I had the perception that they were mostly looking for a justification, rather than actually solve the issue. In fact, they didn't. Concerning the people I worked with, I have no idea who they were, so I picked people randomly, and selected 3 stars. NOT A REAL STATISTIC More

Ivan, Patrick, and Mo were all very helpful and professional in helping me make me my decision! They were knowledgeable about the vehicle and were able to answer all my questions. professional in helping me make me my decision! They were knowledgeable about the vehicle and were able to answer all my questions. More

The quality of the work was excellent. Customer service was great. The staff was courteous, helpful, and knowledgeable, and answered all of my questions. Also, booking an appointment was convenient. was great. The staff was courteous, helpful, and knowledgeable, and answered all of my questions. Also, booking an appointment was convenient. More