Texas Toyota of Grapevine

I have always been leery of car dealerships, we all know about the sleazy tactics and deals, but this dealership was different. I was greeted by Michael and he very nicely asked what I was looking for in a about the sleazy tactics and deals, but this dealership was different. I was greeted by Michael and he very nicely asked what I was looking for in a new car. I told him my specifications and in a non-pressured way he showed me a car and I took it for a test drive. I liked the car and then met the finance "pit boss" Brian, who was not your stereotypical "pit boss". He gave me the figures for a monthly payment and trade-in and gave me some time to decide. I appreciated that. Also another Brian "the figures guy" was very nice and gave me the straight dope on any warranty information. All in all, the experience at Texas Toyota of Grapevine was an excellent one. From the knowledge and cordiality of the employees to the quality of product. I highly recommend Texas Toyota of Grapevine if you are looking for a new car. More

I paid cash for my car yet Toyota of Grapevine still checked my credit report. This showed as a hard inquiry on my report and has negatively affected my credit score relative to getting the best intere checked my credit report. This showed as a hard inquiry on my report and has negatively affected my credit score relative to getting the best interest rate possible for buying a house. I went in to the dealership and spoke with two people before Dustin Rogers, the manager, came to speak with me. He assured me that he would do what he needed to do to have the inquiry removed. After a month, it was still there. I visited Toyota again. I was kept waiting for nearly a half an hour before someone came to speak with me. That was only after I went to the salesperson who had originally sold me the car and explained my circumstance. He got someone to come out. Within one minute of speaking with me, that person (Mike) claimed I had an attitude and walked away. I would never do business with this organization again and have reported their actions to the Better Business Bureau. More

Mike was great in all areas that matter-friendly and very knowledgeable without being too pushy. Took lots of time to explain features on my Venza. He has followed up twice to see if I have any questions. Gr knowledgeable without being too pushy. Took lots of time to explain features on my Venza. He has followed up twice to see if I have any questions. Great customer service! Lisa was very helpful too. More

It went perfect in and out with my new car.Alex went above and beyond what i expected.Everyone there was friendly and straight up.Every question i had they had answers for.I will buy my next vehicle fro above and beyond what i expected.Everyone there was friendly and straight up.Every question i had they had answers for.I will buy my next vehicle from them without a doubt.I got the car that i wanted for the price i wanted no hassle. More

Wesley Wells had a lot to do with why I bought a used car from this dealership. He was very personable, knowledgable and accommodating. I told him exactly how much money I had to spend (no more - no less) from this dealership. He was very personable, knowledgable and accommodating. I told him exactly how much money I had to spend (no more - no less) and he located a car that would fit into my budget. More

I had an excellent experience when my family & I visited this dealership! Everyone was exceptionally friendly & went out of their way to make my family & myself feel very welcomed! I would gladly reccomend this dealership! Everyone was exceptionally friendly & went out of their way to make my family & myself feel very welcomed! I would gladly reccomend Texas Toyota to all of my friends & family! Thank You!!! More

What a great experience! I had a hassle free car buying experience, this was by far the easiest vehicle I have ever purchased. Staff was super friendly and helpful- and was upfront about EVERYTHING. Texas experience, this was by far the easiest vehicle I have ever purchased. Staff was super friendly and helpful- and was upfront about EVERYTHING. Texas Toyota of Grapevine is truly a breath of fresh air and everything but typical. More

My wife and I recently purchased a new Venza and Tundra from Texas Toyota. Since we were in the market for 2 new cars and only had ideas about what we wanted/were looking for, the process of finding a good from Texas Toyota. Since we were in the market for 2 new cars and only had ideas about what we wanted/were looking for, the process of finding a good match was stressful- until we checked out Texas Toyota. The whole staff was patient, knowledgeable and eager to help. I didn't feel pressured or like I was being "sold". Being newly married, the financial part of the new cars is what I was worried about. The finance department was so helpful. They understood our situation and set me up with a great deal and low monthly payments. If you're looking for a new vehicle, I recommend you check them out. I'm proud to say I am a loyal Texas Toyota customer! More

Absolutely the best car buying experience I have ever had...I knew what I wanted buy and had a price in mind...I ended up paying less than expected and did not feel like I was in a high pressure sales si had...I knew what I wanted buy and had a price in mind...I ended up paying less than expected and did not feel like I was in a high pressure sales situation like in other dealerships. Thanks to the team at Texas Toyota in Grapevine for making my purchase as easy as possible... More

My experience at this dealership has been horrible like many of the other experiences that I have read. We bought a used BMW from this dealership and the battery was dead when they sold it to us, it left many of the other experiences that I have read. We bought a used BMW from this dealership and the battery was dead when they sold it to us, it left my pregnant daughter stranded at school the very next day. The dealership did fix that, but promised us that they sent it to the BMW dealership to fix anything else that might be a problem, also told us that we would get a report from the BMW store. Did not receive anything and the car had bad brakes. Now not even 3 payments later we have had a bubble on a tire, had to replace brakes and now have a back window that will not roll up. I contacted the sales person as well as the sales manager at the dealership and could not get a call back. I then contacted Dustin Rogers, above both of them and he promised email after email that he was getting with BMW to get my report, well that has been since May 24th so here I am. I would never buy a vehicle or recommend this dealership ever again in the future. Buyer beware and search for their reviews because almost everyone I have read is a negative one. More