Texas Toyota of Grapevine

Stay away from the service department at Toyota of Grapevine. I brought my truck in for a wiring harness issue and paid over $3,000 for the repair. At that price, you’d expect the vehicle to be ret Grapevine. I brought my truck in for a wiring harness issue and paid over $3,000 for the repair. At that price, you’d expect the vehicle to be returned in proper, original working condition. Unfortunately, that wasn’t even close to the case. Because of poor workmanship from their technician, I ended up paying an additional $2,000 out of pocket at another dealership to fix mistakes Toyota of Grapevine made. First, the technician failed to properly seat a connection and the air filter, which caused a check engine light. Then, my truck began leaking gas because the fuel injectors were not seated correctly. Both issues were directly tied to sloppy, careless work. I repeatedly reached out to Alex, the service advisor, to try to resolve this and make things right. My calls were never returned. If you value your vehicle and your money, avoid this place. They clearly don’t stand behind their work, and customers are left paying the price for their mistakes. More

I went to 3 different dealerships in 1 day and nothing felt right until I stepped into Texas Toyota of Grapevine. The atmosphere is high energy, I didn’t feel like I was being belittled or scammed, and I felt right until I stepped into Texas Toyota of Grapevine. The atmosphere is high energy, I didn’t feel like I was being belittled or scammed, and I loved the options I had. Jon D was great to work with; he was super accommodating and attentive and I didn’t feel pressured to make a decision. Would definitely recommend. More

Usually in my experience of buying new cars. It would take all day. Will Shearins and Elijah Hall got me out in good timing. It would take all day. Will Shearins and Elijah Hall got me out in good timing. More

Fantastic experience with little to no pressure. Milton took great care of us and we are very happy with our deal! Milton took great care of us and we are very happy with our deal! More

We had a great purchase experience with Big Will and Eli. Both took the time to thoroughly explain options and pricing. We felt very welcome and appreciated. We have bought many cars through the years and th Both took the time to thoroughly explain options and pricing. We felt very welcome and appreciated. We have bought many cars through the years and this one was definitely one of the quickest and easiest purchases we have made. More

Steve was so helpful this was the easiest trip to the dealer I’ve ever experienced. dealer I’ve ever experienced. More

Marquis was very welcoming and made sure we were well informed of everything throughout the buying process. informed of everything throughout the buying process. More

Big Will was absolutely delightful. Diego was very rude, unfortunately. When I asked a question about a document I was signing, he said: if you don't want to buy the car, just don't!!! Diego was very rude, unfortunately. When I asked a question about a document I was signing, he said: if you don't want to buy the car, just don't!!! Who talks to the customer that way. Our experience with the dealership was great upto that point but that behavior is very unprofessional and rude. More

This dealership is very nice and so are the people that work here. I was very anxious about buying my first car, but they made the process very easy. Big Will answered all of my questions and did his best work here. I was very anxious about buying my first car, but they made the process very easy. Big Will answered all of my questions and did his best to make sure I was comfortable. I would definitely come back when I want a new car. More

Will was awesome Very insightful and accommodating to make sure that we could put together a great deal make sure that we could put together a great deal More