Texas Toyota of Grapevine

This was the worst experience in buying a car I have ever had. We were promised things over the phone and they never delivered. I couldnt get responses and after begging to get to talk to the finance guy, had. We were promised things over the phone and they never delivered. I couldnt get responses and after begging to get to talk to the finance guy, who I thinks name was Mark, he finally called me back and when I answered the phone he said, "who is this?". He was so incredibly rude and then couldnt answer my questions. They flat out lied and said they had an approval for us when they didnt. Then, when they were only supposed to hold our debit card, they charged us 500$ and when we tried to get it back no one would return our phone calls. They are a bunch of crooks in my opinion. Still have not gotten the money back. DO NOT go to this place! We bought a van from Jerry Durant and had the most amazing experience! More

They are not trustable people, they trap people and sale by cheating, they are big liers, never ever happy with this liers. They sold me a car as a brand new car, they put the ODO on the Trip which showed by cheating, they are big liers, never ever happy with this liers. They sold me a car as a brand new car, they put the ODO on the Trip which showed 16 miles, after all paperworks I noticed that the Millage on the car is 800. Before that they said for the extended warranty I can cancel it whenever I want with the full refund, but When I asked them to cancel that, they declined and they said we did not say such a thing,. SHAME ON THEM. More

I am sooo happy with my 2008 Lexus I purchased from Toyota of Grapevine.It's PERFECT!! I told my salesman,Wesley, what I wanted and he made it happen.What was suppose to be a 1 hour drive to see what Toyota of Grapevine.It's PERFECT!! I told my salesman,Wesley, what I wanted and he made it happen.What was suppose to be a 1 hour drive to see what they had.....turned into a purchase of the car of my dreams. I was sooo pleased with the service I received from Wesley and the sales team I receive a call at least once a week from him to find out if I'm satisfied with the car and if everything is alright. I definitely would recommend Toyota of Grapevine and Wesley Wells for their prompt and courteous customer service and satisfaction. More

I decided to buy from Texas Toyota because I have always serviced my vehicle there and everyone is so nice. I did my research on the net and decided that Texas Toyota was reasonable priced and certified. I serviced my vehicle there and everyone is so nice. I did my research on the net and decided that Texas Toyota was reasonable priced and certified. I sent in an email , which was promptly answered and Ron had given me all the info I needed. I came in met Ron and Dustin and they made the expierence easy and comfortable. I highly recommend Texas Toyota .. They met my expectations above and beyond. More

Great service. No pressure. Dealership and Chris were very flexible and patient. Chris presented multiple vehicle options and was very knowledgeable on each option. Again, what made the experience plea very flexible and patient. Chris presented multiple vehicle options and was very knowledgeable on each option. Again, what made the experience pleasurable was no pressure, patient staff and multiple vehicle options to select from. I would definitely recommend this dealership to family and friends. Also, very impressed with the Toyota product. I drove a Corolla before upgrading to a Tundra. The Corolla was bulletproof. No issues and great gas mileage. My wife drives a Camry (awesome vehicle for the price) and the Tundra I purchased is a joy to drive. More

I filled out a credit report online, and the next day John Williams emailed me and asked me to come up and test drive some cars. I went up and did some test driving and within about an hour I was in a ne John Williams emailed me and asked me to come up and test drive some cars. I went up and did some test driving and within about an hour I was in a new car. The customer service was great, although he seemed disappointed that I didn't want anything to drink. LOL. I would definitely go back to this dealership. More

The people in the dealership were friendly,professional,respectful and easy to work with. I am very pleased with my vehicle, the price and the amount they gave me on my trade. The sal friendly,professional,respectful and easy to work with. I am very pleased with my vehicle, the price and the amount they gave me on my trade. The salespeople,management and the gentleman in the finance department were the best I have ever worked with. I went to several dealerships , but when I got to Texas Toyota of Grapevine I knew I had come to the right place. Every sales associate I saw while waiting in the showroom was friendly and asked if they could help with anything during the process. This dealership seems to get it! The car buying process as we know can be a very bad experience , but the team at Texas Toyota made what can be an experience that we all dread as effortless as can be. They actually made my transaction a pleasureable experience! My hat is off to Ryan and the rest of his associates for a job well done and I will check with them first for my next car purchase. More

Great customer service, It is my fifth time to buy a car from texas toyota. Also I service all vehicles there, they have excellent service department. My salesman his name Ken, He is great salesman, he is v from texas toyota. Also I service all vehicles there, they have excellent service department. My salesman his name Ken, He is great salesman, he is very straight forword man, I will buy my all my future vichles from him. Thanks for the great service Alex. More

We contacted this dealer about a vehicle they told us they still had it. I promptly checked on craiglist and it is no longer on there. I then went to their website and found the vehicle still listed on they still had it. I promptly checked on craiglist and it is no longer on there. I then went to their website and found the vehicle still listed on there. I looked at the carfax and the idiots didn't think that the carfax would bust them. The vehicle had been sold on 10/12/2010 and they were telling us it was still for sale. Considering we would drive in from Lubbock this really ticks me off this place will never get my business. More

DO NOT DO BUY from this dealership. The salesman and management here left allot to be desired. From the non existent customer service to blatant lies about a vehicle, I am amazed that they are still in management here left allot to be desired. From the non existent customer service to blatant lies about a vehicle, I am amazed that they are still in business. A little about my experience, I negotiated a deal with them for a vehicle, put money down and was about to fly down to pick it up. After numerous unreturned phone calls to 2 different salesmen (Anthony and Wendell), I finally spoke with the finance dept (the only ones to actually answer the phone) to return my deposit. They informed me that the vehicle was no longer available, this irked me as not one of their lazy salesmen called to let me know. I'd never in a million years attempt to do business with them again and advise the same to other potential customers. More