Texas Toyota of Grapevine

Car buying We looked at a used car here, went back 4 days later looked at same car, greeted nicely and was professionally taken care of by Adam Sadek on both acc We looked at a used car here, went back 4 days later looked at same car, greeted nicely and was professionally taken care of by Adam Sadek on both accounts. Actual salesman was changed and the test driving experience had some kinks with gas etc... pricing proposal was smooth but waiting for finance on a cash sale shouldn’t take 1.5 hours (not pleased on that account). Very busy place on the weekend. Overall would buy from again if the vehicle suited my needs. More

They Made An Idiot of Me BUYER BEWARE!!! THEY WILL LIE TO YOU!!! Stopped in on a Friday and they had a car I liked, except that it needed two new tires. We negotiated two ne BUYER BEWARE!!! THEY WILL LIE TO YOU!!! Stopped in on a Friday and they had a car I liked, except that it needed two new tires. We negotiated two new matching tires into the cash price and they said it would probably ready for pickup on Monday. I told them I needed it right away and that there was another car at another dealer that was ready to go, so I told them thanks for their time. They then came back and said the tires were already ordered so it could be ready on Saturday. I agreed to the deal, signed the paperwork, and gave them the money. Saturday came and they said the tires didn't come in. Said they were an uncommon type of Michelin and that they'd be in for sure on Monday. This created ALOT of inconvenience on my end which I won't go into. Monday comes and they said it would be ready early evening. I cancelled all my plans that night so me and my wife can drive 45 miles one way to pick it up. Then I get a call to say that it won't be ready until Tuesday. I told them we no longer have a deal cause this was creating more inconvenience for me and my family. Then Patrick calls me and says it WILL be ready that night. I said ok...I just needed the transportation at this point. Couple hours later my salesman sends a text... It won't be ready until Tuesday. Tuesday comes and I'm headed to pick it up around 6 in the evening. I am trying hard to bite my tongue as I enter the dealership...I just wanna get the keys and get out of there. It was cold and raining so I basically got the keys and jumped in the car without giving it a look. First thing that happens when I start the car is notice that the nav screen is asking for a code. The radio was also asking for a code and this is standard with any Acura when the battery is disconnected. They never bothered to rest everything before they delivered it and after they did God knows what to it. The next day I had to call Acura and give them the VIN so I could get the codes. Also on the next day, I look at the tires and notice that they put two DIFFERENT tires on the front. I now have two Michelins and two Goodyears. This is not what was promised and what I agreed to. Furthermore, EVERYBODY knows that you always put two new tires in the BACK and the worn tires in the front. Texas Toyota demonstrated incompetence from the sales person to the service tech and in their management. Total disregard for respectable customer service is what I experienced. More

Worst experience ever. Never go there again. This is by far was the worst car buying experience. Everything went wrong. We end up buying a car from them just because of the price. Management was This is by far was the worst car buying experience. Everything went wrong. We end up buying a car from them just because of the price. Management was rude, careless, no customer service skills. Starting from Bruce Jackson and Omar. These guys will lie straight up in your face and don't mind backing out of any promise they made to make more money. If you decide to go there just stick to your word. Make sure to read every document before signing. If you have your own financing which is better to have refuse to fill out a credit app because they will. Nael Asaad emailed me after my first visit there, but when I gave him my feedback he didn't bother to call me or respond back to my email. I filled out the GM survey the next day, but he also didn't bother to resolve any of the issues I had that's why I am here writing this review after he had the chance to take care of it internally. Bruce Jackson called my brother and after a heated discussion he told him I don't care if you send a complaint to corporate or write a bad review online. Omar told us when we were there, if you are not happy you should leave. To my understanding when you have an unhappy customer because you didn't fulfill your promise you should go out of your way and make this customer happy. This is how you gain repeat customers. Definitely never again Texas Toyota at Grapevine and may be never any of Berkshire Hathaway dealers. More

Selling defective cars and unethical sales practices BEWARE: Their sales tactics are very dishonest and they will sell you a defective car and tell you its your problem now. I had the worst car buy ex BEWARE: Their sales tactics are very dishonest and they will sell you a defective car and tell you its your problem now. I had the worst car buy experience of my life with Toyota of Grapevine. The 2 salesmen and the finance individual were very very dishonest. The first issue I had was one of the salesman acting dumb and pretending he did not know what I'm talking about when I told him I did not want the ZAKTEK warranty. The Zaktek warranty is a 3 year deal that costs $1300 where they would apply a coat every 6 months to help keep the car looking shinny. I simply did not want the 3 year deal but he kept on stating that they already applied the first coat and we cannot remove it. That did not make sense to me... The second issue is when I contacted them a few hours after driving the car off the lot due to smoke coming out of the engine area. I wanted to get an idea of what my options are. I was basically told I have to deal with this issue myself once the car leaves their parking lot. I am not able to return the car... buyers beware!!! More

Terrible Customer Service Absolutely terrible! I am in sales and was baffled how they treated me. They sold a car right out from under me. They texted me 15 minutes before they Absolutely terrible! I am in sales and was baffled how they treated me. They sold a car right out from under me. They texted me 15 minutes before they were closing to say, "Sorry.. we sold the car to someone else." The salespeople make promises that apparently they are not authorized to do but do so anyway. Providing good service is one of the most important things that can set your business apart from the others of its kind. Don't waste your time here. There are so many other dealerships in DFW that treat you with respect and provide superior customer service! More

Deceitful Business Practices -- BUYER BEWARE After monitoring the online pricing of a vehicle of interest for several weeks, the pricing continued to come down since the vehicle would not sell. After monitoring the online pricing of a vehicle of interest for several weeks, the pricing continued to come down since the vehicle would not sell. The pictures of this vehicle appeared to reflect one in very good condition, albeit with high mileage. Given the apparent condition of the vehicle, the latest/current online pricing became acceptable to me as a buyer. Therefore with relative certainly of a purchase -- barring no surprises when seeing the vehicle first hand, and taking the requisite test drive -- I made arrangements to come up to the dealership from Austin, TX. This included the cost of renting a vehicle, and adjusting my schedule to make the 3+ hour drive from Austin to Grapevine. When I arrived at the dealership, the vehicle was close to the building entrance, and I immediately noticed the front windshield had a crack, which extended from the edge of the passenger side of the window, all the way to the center. This damage was clearly not reflected in the close-up pictures on the dealership website. After an evaluation of the vehicle (interior/exterior/test drive) with John Ballard, a dealer rep, I asked about the window damage and what the dealership's intentions were regarding a credit -- since I clearly stated before my trip that I wanted to ensure all was well with the vehicle and there were no surprises -- which the window with a crack half its width certainly was. It was clear Ballard had no decision-making authority and therefore called over the Internet Director, JD Minor, with whom I had also been in communication regarding this purchase. Minor in fact confirmed that there had been no damage to the windshield reflected in any of the online pictures, but claimed he was not aware of the damage, and/or how it occurred. Incredulously, he further stated that since the vehicle price had been reduced, he could not reduce it any further to compensate for the cost of replacing the window, and therefore he would not give any credit for its requisite repair. This dealership posture was simply unacceptable; however, I advised Ballard and Minor that I would research the cost of the window repair over lunch. After further consideration I decided I was simply not going to absorb the $250-$300 cost of the damage -- that wasn't identified when the purchase arrangements were being made in good faith with the dealership reps -- Minor and Ballard. With an apparent dealership policy that would seem to state: "If there is damage to the vehicle that results after the online pictures used in the advertisement of the vehicle have been taken, and the dealership chooses not to correct the problem, too bad for the customer, who must take the vehicle with the new damage, or walk." I chose the latter. This incredibly deceitful and dishonest dealership business practice, showing a clear lack of customer regard, has clearly resulted in the loss of the imminent sale of this vehicle. However, it has further resulted in a very significant hit to Toyota of Grapevine's credibility and integrity. More

Horrible horrible customer service Please do not make the mistake we did and allow your loved one to get taken by these thieves. They tried to deliver a car with over 4,000 miles on it Please do not make the mistake we did and allow your loved one to get taken by these thieves. They tried to deliver a car with over 4,000 miles on it as a brand new and then when we refused that car they brought another one. The GPS did not function correctly so on the third day we tried to return it. They refused and said even though the car only had 100 miles on it that we would have to trade it in and take a $3,000 loss! Sales person Mark made misleading statements about the car and the functions of the car and the options it had and then denied it. Manager Joseph was very rude and insulting stating that we could not do math while he was trying to sell us a more expensive vehicle in order to get the options which Mark had stated we were getting on the first vehicle. They continued to try and tell us that “our math was wrong” when it clearly was not. More

Ended our experience feeling insulted While our salesman, Kalil, did an excellent job assisting us in the beginning, the manager, Bruce, cost him a customer who was in the market for two v While our salesman, Kalil, did an excellent job assisting us in the beginning, the manager, Bruce, cost him a customer who was in the market for two vehicles. Instead of stepping in to make us feel confident in our car buying experience, he rather insulted us by offering $500 for our trade-in and proceeding to talk over us while we were simply asking questions. We were so displeaed that we have vowed not to do business with Toyota of Grapevine for either vehicle and any future needs. More

Just because you have low expectations doesn’t me I have to I shouldn’t have even bothered with a second visit after the car I was originally trying to see wasn’t ready and they “couldn’t find it”. Mind you, I I shouldn’t have even bothered with a second visit after the car I was originally trying to see wasn’t ready and they “couldn’t find it”. Mind you, I was taken by the salesman through their garage and to a dimly lit parking lot of cars “pre-inspection” at night. Ick. Awkward and unorganized. Fast forward to Monday, I get a call saying the Q60 I wanted to see on Friday is ready. I also mentioned that there were two others I wanted to see. Car #1: pen marks on the leather and coffee had been spilled in the centre console and remnants dried to the side of this lightly colored interior. Of course I said something about the state of the car, to which Gus responded “we just got this and haven’t had time to detail it”. IF IT’S NOT CLEAN, WHY ARE YOU SHOWING IT? The alignment was off as well. Car #2 15 minutes waiting and they grab the wrong keys, they try to find them...Oh wait, “it’s not here”. Maybe it sold? I don’t know. Car #3 reverts back to the car driven on Friday that was shown in place of the car they couldn’t find. Low tire pressure lights are on and there are cosmetic issues...one side of the bumper was damaged and the headlight cover was cracked. Again, I said that wasn’t acceptable to me. Their response: “you can buy clips on Amazon for that”. If you’re commanding a price of almost 30k for a luxury car that’s a year old and it’s so “easy to fix” why don’t you do it? Also, why are you acting like fixing a cosmetic issue is part of negotiation? So here I am waiting and irritated as Gus and Tommy talk to their sales manager, who comes over to chat with me about the two cars. He asks if he can drive with me in both. Keep in mind, I wasted an hour and a half already and I just want to go home. Your staff is aggressive, rude, and unorganized. It’s a lot easier to admit you’re unprepared rather than wing it. How anyone has reported a “great, amazing, best experience ever” clearly hasn’t had their expectations exceeded. I have a positive from this though, I purchased elsewhere later this afternoon and it was worth driving 20miles out of the way as opposed to 2miles from my house. More