Texas Toyota of Grapevine

Poor Customer Service after the sale! I purchased a vehicle from this dealership in April 2019. I emailed the General Manager back in May 2019 about the concerns I had about the purchase p I purchased a vehicle from this dealership in April 2019. I emailed the General Manager back in May 2019 about the concerns I had about the purchase process. No response or acknowledgement of the email or concerns. However, he was quick to respond when I initially expressed an interest in buying a vehicle from his dealership in April. I never had a follow-up contact by the salesman or the dealership. I would advise anyone looking for service after the sale or good customer service Look for Another Dealerships! Also, beware that a “Fully Detailed” vehicle means the salesman drives the vehicle through the automatic car wash! More

Poor Quality Service at Grapevine Toyota The maintenance technicians are not very well trained. In addition, the quality assurance is really poor. It needs better training for returning veh The maintenance technicians are not very well trained. In addition, the quality assurance is really poor. It needs better training for returning vehicles in shape. More

Dishonest Do not... and I repeat... do not... even mess with these people. I’m a very strong woman and didn’t heed other peoples’ warnings and it has caused me Do not... and I repeat... do not... even mess with these people. I’m a very strong woman and didn’t heed other peoples’ warnings and it has caused me so much grief. From the lies (being told I could be in and out in 20mins) to how the sales took my keys and wandered off so I could leave... then I had to ask for them repeatedly... to then being told just twenty more minutes... and didn’t leave until four hours later. Dirty, scuzzy, and unsafe. Would never go there again. I hope they go out of business. Oh, and P.S. in case the dealer tries to come on here and tell me to call Neal Assad, their general manager, I HAVE LEFT SIX MESSAGES FOR YOU. Trying to get my f*ing paperwork copies. It’s clear that they could care less once you sign and drive away. Ugh. Wish I could do the whole thing over. Would never have bought from these lowlifes. More

Best vehicle with best deal I just started looking for my next new car, happened to stop by at Texas Toyota of Grapevine and Sales Person Adam Sadek showed and explained us the d I just started looking for my next new car, happened to stop by at Texas Toyota of Grapevine and Sales Person Adam Sadek showed and explained us the different vehicle with different features and options, and we decided to take test drive on 2019 Rav4. While on test ride on the road, we loved this vehicle then then we negotiated and finally We got our next new vehicle. Excellent service from sales person Adam Sadek. and his team. More

Carl Roberts helped my son get his first Newish SUV Carl Roberts is kind, friendly, efficient, and an AWESOME salesperson! He cares about his customers. My son was so happy and made his first vehicle pu Carl Roberts is kind, friendly, efficient, and an AWESOME salesperson! He cares about his customers. My son was so happy and made his first vehicle purchase a great one. More

Beware of Finance guy!!! I bought a 33000 mile rental Corolla. Haggled for two hours to negotiate 15000.00 walk-out price. Then a HIGH PRESSURE finance guy takes us to back ro I bought a 33000 mile rental Corolla. Haggled for two hours to negotiate 15000.00 walk-out price. Then a HIGH PRESSURE finance guy takes us to back room to sign papers. He lectured us for 2 hours on why we had to buy MPP extended warranties. Finally got tiered of arguing with him and settled for just a fraction, 3600.00. Interest for 1st time buyer with excellent credit was 8.9 percent. 1st salesman said I could refinance for 4 percent in 6 months. It’s actually a year. Glad the nightmare is over! More

No Customer Service I recently purchased a used car from Toyota of Grapevine. During the purchase I was reassured that the vehicle had been thoroughly checked, anything I recently purchased a used car from Toyota of Grapevine. During the purchase I was reassured that the vehicle had been thoroughly checked, anything needing repaired was repaired. The day after purchasing the vehicle, having driven under 100 (from dealership,home and work), the check engine light came on. I took it to my regular technician and was informed the turbo has a leak, he told me the dealership should cover this repair since it had been such a short time frame from purchase. I contacted the dealership regarding the repair, I was informed by Joseph and Matt (the salesman) that they would not cover this repair as the vehicle was sold "as is". Think twice and think again before buying Toyota of Grapevine. More

scammers, liar, web of lies These are very very very bad people. If you are a first time buyer or anyone who plans on buying a car from these guys as a guy who purchased a car fr These are very very very bad people. If you are a first time buyer or anyone who plans on buying a car from these guys as a guy who purchased a car from these people, DO NOT!!! I REPEAT DOOOO NOT buy from them but if you decide to risk your luck I will do my best to let you know what you're up against so you can have the upper hand. So I was a first time buyer and my sales man was MIGUEL CARDENAS. This was my first car so I literally checked car selling websites every day for 3-4 months about 5 times a day to see if the car would be eventually sold by and OFFICIAL TOYOTA DEALERSHIP!!! After the time span passed I finally found one at toyota of grapevine where I was greeted by MIGUEL CARDENAS. This guy seemed very nice and friendly he showed me the car it was a little beat up in person (but on the website they used images from when when the car was brand new) with a dent that I figured could pop out(Needs a whole new door) and the hood that was misalligned, it look minor but it was(frame damage). So I made an appointment with miguel where it took 1 hour to drive 1 hour back but we sat there for 2 hours to see MIGUEL but he was working with another customer. Then eventually he came to us but the dealer was closing so he talked me into putting down a 500 dollar payment to reserve the car I thought this was a good idea cause this car sells like hot cakes.(DONT DO THIS BE PATIENT THERE WILL BE ANOTHER CAR LIKE THE ONE YOU WANT THEY DO THIS TO PERSUADE YOU TO BUY IT) Thinking back now I believe this was planned so be careful. Now this is where I notice really sketchy stuff here is where I went to sign the papers that listed how much I made so I put how much I made and under I put how much I made from additional services. MIGUEL then checks with his manager who I believe his name is KEITH?(not sure he is a very large tall white guy always at computer hes a manager!) But he comes back and tells me to put the additional income and gross into one(LIE). Listen up first time buyer here is where they tried screwing me over with large monthly payments you can tell them where you want to be, I got payments I wanted. I also wanted to negotiate the price but these guys are so slick that they didnt tell me when it was time to negotiate but for first time buyers its anytime before you sign anything! And always get someone to go with you with exp in buying cars or phone some these guys like to use the line "is your friend paying your car payments?" dont listen call whoever they try to talk loud and over you to get in your head. So i go to sign papers where I meet a guy named SHON. Let me tell you this guy is something else he tried pushing the warranty on me so hard telling me "this is what I have" but I kept saying no(THE WARRANTY IS COMPLETE TRASH EVEN A GUY OUT OF THE SERVICE CENTER TOLD ME STRAGHTFORWARD AND ITS FROM A BAD COMPANY). Not sure what happens but BRUCE(tall african american) comes out telling me he got me an employee discount on the warranty me thinking I got a deal I took it! in reality the warranty can be negotiated...he LIED! So both SHON and BRUCE kept telling me if I dont like the warranty I could cancel whenever I wanted NOT TRUE!!!!! you have 15 or 30 days to cancel!! these guy are so...... JUST DONT LISTEN DONT BUY WARRANTY. So no im goign to sign papers and this guy bruce is pressuring me sooooo hard to sign the papers like really bad he starts yelling and everything then i got pissed and i told him that youre not going to pressure me into buying a car at this point he gets angry and tells me he has other clients an walks off and get son the phone with another customer. But I called a few people and I got 2500 knocked off of the price they tried adding on charge for "services and fess" which is something they added on to put more money in their pocket everything is negotiable and this is where you can negotiate car price. I signed worst decision ever def buyers remorse id ont regret buying a car but i regret buying from these ppl. I bought the car and didnt have no where to put it so i left it at the dealer for a few days and miguel calls me and says theres a tow truck that comes and towes cars at night that arent supposed to be on the lot!! LIE!!! later i realizd he did this because as long as I havent taken it off the lot I can still return the vehicle, all of these guys are scammers and liars. Next I tookt he car home and it rains hard and there is water leaking all in the trunk I mean atleast 4 gallons it ruined the back seats and I had to take the trunk interior out. I called miguel cardenas and I was extremely patient with this guy I was letting him tend to other customers and he told me he would call me back he never called me and he had the audacity to tell me that he called me a lot of times(lie) when I eventually got in contact with him by GOING 1 HR AWAY TO THE DEALER! When I got there they asked if I had warranty I had cancelled it but I told them yes cause I knew they were using it as a scapegoat but they told me to go to the service center and the guys in the service center tell me the warranty is a paperweight. The guys in service center told me to see if the dealer would pay the 100+ service fee.....long story short they didnt! But I go and ask for a manager and this guy who has crooked eyes comes up to me he tells me hes a manager(lie) and he calls miguel for me who is obviously at this point avoiding me. But the guy calls miguel and miguel tells him the story over the phone instead of comign to me an speaking with me like hes supposed to and the crooked eyes guy walks me to my car and tels me to patch up a crack. This is my story and I am only posting this to help out the poor future victims I wouldnt take a free car from these guys these are professional scammers who prey on innocent people who simply want a good car. These guys really make toyota I made the mistake of trusting this dealership because it was toyota big nono. If you are a 1st time buyer look elsewhere i dont care how far you have to go dont go here dont dont dont. And I forgot to mention when I walked into this dealership to fix the rain in my car I turned my head and I saw the manager Keith and the crooked eyes guy laughing at me and the quickly looked away as I turned my head towards them. Look at all of the negative reviews, read them, they arent there for no reason, the good reviews are most likely from rich ppl who forked over a lot fo money for a new car. Best of luck buying a car and I wish you the best thanks for reading. (Im not proof reading this) More