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Texas Toyota of Grapevine
Grapevine, TX
670 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 670 reviews
January 22, 2020
I’m so thankful that I went to Toyota of grapevine. I went there and left with my first car thanks to Joey. I explained my problem to him and he worked out a deal and got me in my first car went there and left with my first car thanks to Joey. I explained my problem to him and he worked out a deal and got me in my first car More
by Javonterichards9
Employees Worked With
Joey
January 18, 2020
This guy is nice and efficient, and he is very helpful. He helped us find our idea car even though it was raining at that time. And he is patient to hear all of our requirement. He helped us find our idea car even though it was raining at that time. And he is patient to hear all of our requirement. More
by Haozhao
Employees Worked With
Joey Armogida
December 22, 2019
The best car dealership experience in Texas! Customer service oriented. Great vehicle selection at the best discounted prices! Definitely shop here. Christmas deals have never been better service oriented. Great vehicle selection at the best discounted prices! Definitely shop here. Christmas deals have never been better More
by Nate313
Employees Worked With
Everyone was good
December 14, 2019
Best attention ever Yarley was so kind and helpful with us, He find the perfect car for us and take the time and dedication to explain us the benefits of a better car. We Yarley was so kind and helpful with us, He find the perfect car for us and take the time and dedication to explain us the benefits of a better car. We came so happy to home with a good deal and nice car. More
by Eduardo Olazaran
Employees Worked With
Yarley Cedeno
October 25, 2019
Not reliable and not trustworthy ! July2019 - Went with a complaint saying why coolant reservoir keeps draining out. They did all analysis of radiator and what not and said radiator is July2019 - Went with a complaint saying why coolant reservoir keeps draining out. They did all analysis of radiator and what not and said radiator is leaking. 1.2K spent on replacement of radiator. Guess what after a week coolant is drained out again. Now they said well we will top it off keep monitoring it. October 2019 - next service i went in told the issue about coolant draining out. Well we need to check everything again. Ok - 2 - 3 hours. Never got a call back after 4 hours. Called the service rep. He said we found a hole in reservoir !! Well how come it was not found earlier. I never had to do anything with a reservoir in first place. Reservoir is not a moving part at all. What should be done 100 $ reservoir tank. We don't have part. So what was done for 4 hours ? Very suspicious on what has been done on the car. Are they solving problems or creating problems ??? Said thanks to their service.. by the way the service technician is recommending more services.. Hope the team did not create the problems for service recommendations !!! Avoid. You may end up with problems than having your problems resolved. Very rude sarcastic remarks by manger - when i said i will look for reservoir tank his comments " Go find it you will get a whisky bottle ". Service technician - David Manager - Michael Service date - Original July 2019 Second service date - 10/25/2019 Business will grow on Trust ! More
by SureshB
Employees Worked With
Michael, David
October 15, 2019
Do not talk to the salesperson named SEAN... I just bought a car from Toyota Grapevine and the experience wasn't that good. I got a bad salesperson named Sean. The car was missing a key and he di I just bought a car from Toyota Grapevine and the experience wasn't that good. I got a bad salesperson named Sean. The car was missing a key and he didn't tell me that until we close the deal. He was so pushy and doesn't let you make a decision. I trade a car in a He doesn't explain to you how much you gonna get for the trade-in or your APR or loan terms or any breakdown. When I asked about that information he told me that don't worry you get the best deal which I doubted. STAY AWAY FROM SEAN IF YOU ARE GOING TO THIS DEALERSHIP. More
by coolkosa
Employees Worked With
Sean
September 20, 2019
STAY AWAY FROM THIS PLACE!!! William Lomax is a HORRIBLE sales rep!!! Has no emotion and no personable skills. The dealership lost a for sure sale due to his attitude and his la William Lomax is a HORRIBLE sales rep!!! Has no emotion and no personable skills. The dealership lost a for sure sale due to his attitude and his lack of communication. I dealt with Douglas today at lunch and he was amazing if he was here this evening he would have had the sale for sure!! I will ensure everyone knows not to go here due to our treatment. More
by THERNDON
Employees Worked With
WILLIAM LOMAX
September 17, 2019
Very Scammish Sales Techniques Went in to look at the new Supra. #1 - There was only the factory window sticker on the window indicating that the price was MSRP. So I'm a little s Went in to look at the new Supra. #1 - There was only the factory window sticker on the window indicating that the price was MSRP. So I'm a little surprised when the salesman tells me that there is a dealer markup on top of that. It took 30 minutes or so to pry the price out of them. That was only after a couple trips from the "manager". It started out as a $15k markup BTW. #2 - If you have a possible trade, be prepared to demand your keys be returned. Must be part of their "sales" technique to hang on to your keys to keep you from leaving. More
by John
Employees Worked With
John (manager?)
September 16, 2019
Excellent customer service I had a great experience buying my first car. My advisor was Sandesh Parajuli and I would highly recommend him. He was so helpful and answered all my I had a great experience buying my first car. My advisor was Sandesh Parajuli and I would highly recommend him. He was so helpful and answered all my questions as well as very informative. The location was easy to find, clean, and customer oriented. Thanks for your great customers service Sandesh . More
by Rajendra
Employees Worked With
Sandesh Parajuli
September 14, 2019
7 HOURS to Pay Cash for a Used Car I'll make this short and sweet, because I have several places to post this review. It took me more than 7 HOURS to get this dealership to sell me the I'll make this short and sweet, because I have several places to post this review. It took me more than 7 HOURS to get this dealership to sell me the car at the price they advertised. I paid cash. Most of the time spent at a dealership ends up being with financing - that was not the case. The amount of additional services they push... no, FORCE on you is nothing short of ridiculous. This kind of selling should be illegal. I feel bad for first time car buyers or folks who are unfamiliar with these tactics because there is a high chance this dealership took advantage of them. Would not recommend to anyone I cared about... might recommend to an enemy. More
by ryguy04
Employees Worked With
Will Shearins
