Texas Toyota of Grapevine

Pressured to do other repairs, Rude and ignored I went to them to have recalls fixed, cost to be zero dollars. The service person, Jason, tired right off to sell me other repairs to get money. I t I went to them to have recalls fixed, cost to be zero dollars. The service person, Jason, tired right off to sell me other repairs to get money. I told him I just want the recalls done, don't do anything else. I was recently robbed and the last thing I wanted was being pushed to pay for things I don't need. They had the car all day then 'Lori' called and stated my car NEEDS A LOT OF REPAIRS and that I don't maintain it, it wont last. We told her, we do not want repairs now, and she literally put me down saying "if you don't maintain your car, it wont last", treating me like I don't take care of my car. I MAINTAIN MY CAR IT IS IN EXCELLENT CONDITION - I use a private mechanic I trust and have always maintained. We showed up and they gave a print out of $6,000 in 'repairs' that need to be done, it was outrageous. They offer a 'free' look over to the car, and I told them not too. It is only to pressure you into doing other expensive repairs. They had AC on there when I just had it completely repaired a month prior, so it was an outright lie. I told them 'no pressure', I don't want other repairs, fix the recall only. They pushed and were so rude. I tried to talk with Management, reached out numerous times, IGNORED. I filled out there survey they sent me, and asked for someone to contact me. IGNORED. Horrible experience and people. With my disability, I question discrimination. Go elsewhere if you can! More

I asked for qoute for maintenance on a 05 sequoia and you tried to sell me a car And never got back to me! xxx!? tried to sell me a car And never got back to me! xxx!? More

Terrible service department. Waited 4 hours for an oil change with no update. Forgot my car and offered nothing but sorry this is just a random thing change with no update. Forgot my car and offered nothing but sorry this is just a random thing More

No help with repeated recall notices from Toyota I took my 4-runner here in April of 2020 for recall work and also spent about $1300 in general maintenance/upkeep work they found I needed. Since I I took my 4-runner here in April of 2020 for recall work and also spent about $1300 in general maintenance/upkeep work they found I needed. Since I have been there I have received 3 additional Toyota factory recall notices for same recall I was told they have fixed. I called the main Toyota national # 3 times, in addition to calling the service department to see if there was a way to have the system stop sending me recall notices. And also to confirm the work was actually done. She was unfriendly and unhelpful saying "I mean, it's in the system, you're probably just on their mailing list" and told me there was nothing she could do about it. My #1 concern is that I have no confidence the safety recall was actually done. I guess for the amount of money I spent, I was surprised by the her tone of voice and lack of friendliness/helpfulness. The service advisor and the lady who helped me with my bill on day of service were fine - no issues there. An additional comment I would make about this dealership as compared to others I have been to - a nice perk is that many of them run your vehicle through a car wash when service is complete - its a benefit of being a Toyota customer. I was disappointed when my truck was returned dirty after $1300 spent. A little thing....but something that has them behind many other dealerships. More

Purchased a 2009 Chev Traverse in 2017. The absolute worst!! The transmission is going out and the shocks were bad from day one. Said they would fix the problem but instead handed me a bill for $1500 af worst!! The transmission is going out and the shocks were bad from day one. Said they would fix the problem but instead handed me a bill for $1500 after i bought the car for $8500. Very dishonest dealership. If you are thinking about buying a pre owned from this dealership take it to a mechanic first. I wrote a warning review before and they quickly replied that they were sorry whoopty woo and i should give so and so a call to see how they could help....LMAO. I called and instead of fixing anything they wanted to put me in payments and work me over again. Whats sad is i had saved up for a car for a year and i had 3 kids under 12 at the time. My sales rep knew my story and how hard it was for me....Oh well just dont want to see another mom or anyone looking for a dependable car get raked over like i did. Beware.... More

SOLD ME A CAR WITH TRANSMISSION AND AIR BAG ISSUES This is by far THE WORST dealership I have ever used! SOLD US A CAR WITH TRANSMISSION PROBLEMS AND AIR BAG PROBLEMS AND I HAVE THREE KIDS 5 AND UNDER! This is by far THE WORST dealership I have ever used! SOLD US A CAR WITH TRANSMISSION PROBLEMS AND AIR BAG PROBLEMS AND I HAVE THREE KIDS 5 AND UNDER! ALSO, it has TWO BUSTED SEATBELTS IN THE BACK! (let's not forget it had an open recall that they said was fixed.. but was not) NONE OF THIS WAS DISCLOSED TO US! The used manager Bruce and the used car director Omar will keep you there for HOURS while LYING TO YOUR FACE the entire time! They told us our deal was finalized (or they "would take it back in a heartbeat) and they couldn't take the car back (after it's finalized) unless it had serious issues..what's more serious than transmission and air bag issues? (Btw, Bruce said it was finalized Saturday..Omar said Monday.. and we got EMAIL CONFIRMATION THAT IT WAS NOT FINALIZED UNTIL TUESDAY!!!!!) And we were there for FOUR HOURS MONDAY! While they lied to our faces saying it was finalized! We even dropped the car off there Tuesday because they said they would have the Ford house do repairs.. WHICH THEY DIDN'T DO CAUSE WE HAVE A TICKET OF WHAT THEY ACTUALLY TOLD THE FORD HOUSE TO DO!! Omar AND Bruce told us they wouldn't want their family in a car like that.. but they're okay with my family and myself being in it? What makes their family more important than mine?? We reached out to the GM and he never got back to us, just had other people call for him. They're liars and do not care about you, they only care about making money! STAY FAR FAR AWAY FROM THIS DEALERSHIP!!!!!!!! I WISH I COULD LEAVE NEGATIVE STARS!!! ALSO, OMAR OFFERED A RENTAL TO GET OUR INSURANCE TO FINALIZE THE DEAL RIGHT UNDER OUR NOSES!!!!!! THEY ARE SCAMMERS!!!!!!! ALSO OVERCHARGED STICKER PRICE! AND THEY DON'T GO OVER THE CONTRACT WITH YOU CAUSE THEY DON'T WANT YOU TO SEE IT! More

SLOW!!!!! Every time we take my car in for just an oil change (WITH an appointment time), we are stuck here ALL DAY. It is absolutely ridiculous how long it tak Every time we take my car in for just an oil change (WITH an appointment time), we are stuck here ALL DAY. It is absolutely ridiculous how long it takes to change oil. If you have your vehicle in at your time slot, they should be able to change oil within an hour...maybe two. Do not schedule service here unless you want to spend your entire day sitting at this dealership!!!!! More

I bought my wife a car for Christmas from Toyota grapevine. A pre owned 2019 Toyota Camry in December. The car fax came back clean. In February I started noticing paint bubbling and was peeling off grapevine. A pre owned 2019 Toyota Camry in December. The car fax came back clean. In February I started noticing paint bubbling and was peeling off the bumper.I contacted Toyota and they had me send them some pictures of the bumper. After waiting over a month with no communication I contacted them again. They said the gentleman I sent them to was out due to covid-19 and they needed me to send them more pictures. after sending the pictures they then wanted me to drive back out to grapevine with the car so they could inspect the under bumper. (I live 65 miles one way from the dealership) I made the appointment and drove to grapevine, only to have the service department manager tell me that the bumper was an after market bumper, and when it was painted it was improperly prepped so they were not going to help me. If I had bought this vehicle from a no name car lot I would expect this type of thing, but not from a multi billion dollar company that is normally known for a great product and service. I now have a car with a defective bumper that I never would have bought 6 months ago if it looked the way it does now. Very dissatisfied, what happened to the time when companies stood behind their product. More

DISHONEST! Total scammers! Worst experience. Hoping to save time, we had worked out the pricing terms via email prior to coming to the dealership to sign paperwo Total scammers! Worst experience. Hoping to save time, we had worked out the pricing terms via email prior to coming to the dealership to sign paperwork and pick up the car. Our financing was pre-approved through USAA. It took them 3 1/2 hours to bring us the final loan paper, but it was TOYOTA financing not USAA! They said they could not do outside financing because of COVID-19 and we would just have to refinance with USAA later (LIE!). When we threatened to leave, suddenly USAA financing was okay. What a CROCK! More

Adam was great Worked with Adam Sadek at Toyota of Grapevine to get used corolla, he was great and hopefully the rest of the financing department and title departmen Worked with Adam Sadek at Toyota of Grapevine to get used corolla, he was great and hopefully the rest of the financing department and title department will eventually care as much as he does More