Texas Toyota of Grapevine

I leased a Toyota Tacoma. My salesman Nick Palmacci (with an assist from Brie) was great----explained al the differences within the options on the various Tacoma's. Enjoyed my time there and found what I wan an assist from Brie) was great----explained al the differences within the options on the various Tacoma's. Enjoyed my time there and found what I wanted. All transactions from test drives, negotiations, closing and delivery went smoothly-- More

Mr. Sadek was very nice and professional. Thank you so much. I definitely will tell my family and friends to buy car from Grapevine Toyota much. I definitely will tell my family and friends to buy car from Grapevine Toyota More

Texas Toyota’s Service Department is by far the best service department! The staff is friendly and courteous - Becky Miles is awesome and always helpful! They always get my vehicle in and out quickly an service department! The staff is friendly and courteous - Becky Miles is awesome and always helpful! They always get my vehicle in and out quickly and always keep me updated! More

I accompanied my daughter to this dealership to take care of some paperwork, I was absolutely appalled by the way we were treated by one of the finance managers. If you want to be valued as a customer, a wom of some paperwork, I was absolutely appalled by the way we were treated by one of the finance managers. If you want to be valued as a customer, a woman and a person this is not the dealership for you. Go somewhere where your business is appreciated and the employees act as if they have a little class. Clearly that would not be this dealership. More

I Purchase a 2020 4 Runner about 3 Months ago. I was told the extra warranty covered windshield replacement. I found out it does not. Why am I paying for something monthly that honestly is not meant to told the extra warranty covered windshield replacement. I found out it does not. Why am I paying for something monthly that honestly is not meant to be used. I guess that is why I have not received any information on the warranty that I am paying for. At 3200 miles on the 4 Runner I have not required any real service from the dealer at this time. It is bothering that a dealership with wonderful products would stoop to such a low level for a few hundred dollars. More

Bought my old Camry from them 10 years ago and had a good experience with both their sales and service departments for several years. Now service is crap - it took 3 trips to get my dash replaced under reca experience with both their sales and service departments for several years. Now service is crap - it took 3 trips to get my dash replaced under recall and the CD hasn't worked since. Went in a couple of weeks ago for info on the new Camry and experience was terrible. No sales brochure. High pressure to buy on the spot. In the end, I bought elsewhere and am happy I did. More

These people are scammy, I felt as though I had to shower when I left. Went back after buying a car for service and noticed there were no cars in the service area...a bad sign like going to an empty restaur when I left. Went back after buying a car for service and noticed there were no cars in the service area...a bad sign like going to an empty restaurant. Pressure sales people. I have bought Toyota cars from several dealers since 1978 - these are the worst. More

WHAT A COMPLETE WASTE OF TIME!!! Carlston, the Internet Director and myself were emailing about a car that I was told BY HIM AND HIS ASSOCIATES they had available for me to look at and they proceeded to sc Director and myself were emailing about a car that I was told BY HIM AND HIS ASSOCIATES they had available for me to look at and they proceeded to schedule we for merely hrs later to come see it. COMPLETE SMOKESCREEN BY EVERYONE INVOLVED. The car had been sold long before I got there: I’m irate that this uncouth dealership LIED TO ME about a car being available just to snake me into driving down there so I would buy something different. Super UNDERSTAFFED and no one seemed to know what was going on. LYING TO POTENTIAL BUYERS IN ORDER TO ROPE THEM INTO YOUR BUSY OVERCROWDED SHOWROOM TO TRY AND SELL THEM A CAR THATS MORE EXPENSIVE IS NOT ONLY WRONG, BUT A MOVE THATS GETTING THIS REVIEW POSTED EVERYWHERE!!! Dont give your money to this sleezy xxx dealership. And do NOT correspond with their “internet director” As he’s clearly unfamiliar with the available inventory, or a scam artist. THIS PLACE IS A JOKE DONT WASTE YOUR TIME LIKE I DID. More

Purchased a Toyota Camry yesterday. I had pretty specific financial requirements and worked directly with Yousef, the General Sales Manager, and he efficiently met the financial request and Tim, my specific financial requirements and worked directly with Yousef, the General Sales Manager, and he efficiently met the financial request and Tim, my salesperson, helped me pick out the Camry and delivered it to my office when it was ready. Manny completed my paperwork efficiently and without making it painful. Appreciate the easy transaction! More

Awful Recall service done and this dealer was the closest to my house. Just to get the appointment I had to wait on the phone over 25 minutes and was m Recall service done and this dealer was the closest to my house. Just to get the appointment I had to wait on the phone over 25 minutes and was moved around to at least four different people. Actually, the first time I called, the attendant stated the recall system was down and to call another day. So, make that two calls and thirty minutes wait time. So far, zero stars. I was told that my appointment was for tomorrow, Friday. I tried to call to get it changed later in that same day (Thursday) and was told that my appointment was for Saturday and not Friday. Lucky me! Still, zero stars. When I arrived that Saturday, you guessed it, I had to wait almost 15 minutes to get my vehicle in. They were extremely busy and everyone was waiting in their car thinking of the review they were going to write. Nice. Still, zero stars. I left the car there and picked it up later in the day. My agent, bless her heart, had difficulty finding my car. She walked around back and nothing. Then she saw a white car out front and handed me the keys indicating I should walk to that car. Not my car. Still, she was nice. She did say, however, that she wanted to keep her job and that a five star review was how I could help her keep it. Sorry, just one star. It was extremely hot that day and I had just filled up. I noticed my car ran a little rough and the gas gauge had moved down ever so slightly. I think my A/C was supplying cold air to the techs doing the air bag recall on my Avalon for awhile. At the very least, the climate control temperature was set lower than I set it at. There was also a lengthy push to get additional service done there. Not me. I'll use the info though- thanks. Still, one star. I hope that my review helps those looking to service their Toyota. There are much better Toyota dealerships in the metroplex. More