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Texas Toyota of Grapevine

Grapevine, TX

Overview
Reviews
Vehicles
4.1
697 Reviews
Call Dealership (817) 329-5949

701 State Hwy 114 East

Grapevine, TX

76051

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Showing 697 reviews

December 07, 2024

Casey is friendly, knowledgeable, clear and relatable. He asked questions that helped us (and him) clarify what we needed on a new car. More

by Pbmartin
Recommend Dealer
Yes
Employees Worked With
Casey Brown
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Dec 09, 2024 -

Texas Toyota of Grapevine responded

Thank you for sharing your experience! We're glad to hear that Casey provided you with friendly, knowledgeable, and clear assistance. It's great to know that his approach helped clarify your needs in finding the right vehicle. We appreciate your feedback and hope to continue providing excellent service in the future. If you need any further assistance, don’t hesitate to reach out!

December 03, 2024

The service department performed an 85,000-mile service on my son’s car when all we asked for was a simple tire rotation. My son, who is 16 and getting his car serviced for the first time, didn’t realize t More

by Srobbins
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sean castillo
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Dec 09, 2024 -

Texas Toyota of Grapevine responded

We sincerely apologize for the experience you and your son have had with our service department. We understand how frustrating this situation must be, especially with the confusion surrounding the charges. It is never our intention to mislead or inconvenience our customers, and we regret that this has caused such dissatisfaction. We would like to resolve this matter as quickly as possible. Please contact our General Manager, Neal Asaad, at 817-329-5949, and he will personally assist in addressing your concerns and ensuring a fair resolution. Your feedback is important to us, and we hope to regain your trust moving forward.

November 30, 2024

He is knowledgeable with his work and explains everything we need to know about the car. More

by pahtue
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jon Dices
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Dec 03, 2024 -

Texas Toyota of Grapevine responded

Thank you for the positive feedback! We're glad to hear that Jon was able to provide you with the knowledge and explanations you needed about your car. We take pride in our team's ability to assist and educate our customers, and we're happy Jon could be of help. If you have any other questions or need further assistance, don't hesitate to reach out!

November 30, 2024

Other than trying to add accessories to the price, simple and smooth experience even with Black Friday crowds. More

by varnera
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jon Diaz
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Dec 03, 2024 -

Texas Toyota of Grapevine responded

Thank you for sharing your feedback! We’re glad to hear that your experience was simple and smooth despite the busy Black Friday crowds. We also appreciate you bringing up the concern about the added accessories, and we’ll make sure to review our pricing process to ensure transparency for all our customers. If there’s anything else we can do to improve your next visit, please don’t hesitate to reach out!

November 29, 2024

Nasser is a kind person, and his really know his job. He’s fast and accurate. He cares about what thé cusmer really needs. More

by noella
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nasser
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Dec 03, 2024 -

Texas Toyota of Grapevine responded

Thank you for your kind words! We're so glad to hear that Nasser provided you with excellent service. We’re lucky to have him on our team, and we’ll be sure to pass along your compliments. If you need anything else, don’t hesitate to reach out!

November 25, 2024

Great buying experience with Nasser. I would shop with this dealership and Nasser again and again. More

by Will26hi
Recommend Dealer
Yes
Employees Worked With
Nasser
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Nov 27, 2024 -

Texas Toyota of Grapevine responded

Thank you so much for your kind words! We're thrilled to hear you had a great buying experience with Nasser. We truly appreciate your trust in our dealership, and we're excited to welcome you back again in the future. If you need anything else, don't hesitate to reach out. Thanks again for choosing us!

November 22, 2024

Jon Diaz at Texas Toyota of Grapevine was a great source of information and help as my son purchased his first car today. He even helped us find inexpensive insurance which made the deal affordable. More

by shelleydfreeman
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jon Diaz
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Nov 25, 2024 -

Texas Toyota of Grapevine responded

Thank you for your fantastic 5-star review! We're so glad to hear that Jon Diaz was able to assist you and your son in purchasing his first car. It's wonderful to know he was able to provide helpful information and even helped with finding affordable insurance. We truly appreciate your feedback and are thrilled you had a great experience. We wish your son many happy miles in his new car!

November 17, 2024

Good customer service and a bunch of choiceses for pick what you want. I recommend you to come and visit them More

by Zack
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Evenson
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Nov 20, 2024 -

Texas Toyota of Grapevine responded

Thank you for your kind words! We're thrilled to hear that you had a positive experience and found plenty of options to choose from. We truly appreciate your recommendation and hope to see you again soon!

November 16, 2024

Christian Helvie was a wonderful help and very patient. We really enjoyed buying our vehicle from him More

by Jhudspeth0994
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Christian Helvie
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Nov 19, 2024 -

Texas Toyota of Grapevine responded

Thank you for sharing your experience! We're so glad to hear that Christian was able to assist you in such a positive way. Patience and great customer service are important to us, and we're happy that you felt well taken care of during your vehicle purchase. If you have any further questions or need assistance in the future, don't hesitate to reach out. We wish you many happy miles in your new vehicle!

November 16, 2024

Christian Helvie was a tremendous help to get us exactly what we were here to find. More

by Jdjones97
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Christian Helvie
Report | Print
Nov 19, 2024 -

Texas Toyota of Grapevine responded

Thank you for sharing your experience! We're so glad to hear that Christian was able to assist you in finding exactly what you were looking for. We take pride in providing exceptional service, and it’s wonderful to know that Christian made your visit a success. If you need anything else, feel free to reach out anytime!

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