Texas Toyota of Grapevine

Milton truly knows what he's doing. He listens carefully to your needs, offers thoughtful recommendations, and never makes you feel pressured. It’s clear that he takes pride in his work He listens carefully to your needs, offers thoughtful recommendations, and never makes you feel pressured. It’s clear that he takes pride in his work and values building real relationships with his clients. More

Nasser is the best! !! He will try until he gets a yessss!!! He's wonderful !! He will try until he gets a yessss!!! He's wonderful More

Texas Toyota of GapeVine has great and friendly skill. Oue sales rep has shown us a great time on our car purchase. Oue sales rep has shown us a great time on our car purchase. More

My dealer was Dexter, he gave great service and helped me even when I was difficult I appreciate the help! If I could do this proved all over again I would!. Thank you Mr. Dexter 💜 even when I was difficult I appreciate the help! If I could do this proved all over again I would!. Thank you Mr. Dexter 💜 More

We went to Texas Toyota of Grapevine to purchase our daughter’s first car, and had a great experience! Jon Diaz was our salesperson—he made the process quick and easy. The price was right, and everythin daughter’s first car, and had a great experience! Jon Diaz was our salesperson—he made the process quick and easy. The price was right, and everything went smoothly. We would definitely recommend him and this dealership to family and friends! More

Nasser did a great job getting us taken care of with the purchase of our new Tundra purchase of our new Tundra More

Christian Henie is an absolute rockstar! !! If you are going to Toyota Grapevine, ask for Christian!!!!!! !! If you are going to Toyota Grapevine, ask for Christian!!!!!! More

Big Will was super helpful during the whole process. From my first phone call with him till I drove off the car. From my first phone call with him till I drove off the car. More

This car-buying experience was genuinely pleasant. Jon was upfront and honest throughout the process. He was willing to work with me on the numbers. Jon was upfront and honest throughout the process. He was willing to work with me on the numbers. More

Extremely Dishonest and Blatantly Misleading Sales Tactics, Stay Away, Bait and Switch Pricing! 7/24/2025 I visited Texas Toyota of Grapevine on July 24, 2025, to purchase a pre-owned 2017 Lexus RX 3 Tactics, Stay Away, Bait and Switch Pricing! 7/24/2025 I visited Texas Toyota of Grapevine on July 24, 2025, to purchase a pre-owned 2017 Lexus RX 350 listed online for $20,901. From the beginning, the experience was riddled with misleading information, evasiveness, and a refusal to honor their own advertised price. I was told by the salesperson, Christian, that there would be no additional dealer add-ons. But when the price sheet was handed to me, it included $2,398 in upcharges labeled "dealer added accessories" (Zaktek packages). When I questioned it, Christian contradicted the paperwork and claimed it was a "shop bill" for routine maintenance costs that the dealership incurred in order to get the vehicle up to standard inspection and ready to sale. After I stood firm and refused to pay for any non-standard add-ons, he claimed his manager would remove $1,499 of the "shop bill" which prompted me to leave when Christian and his manager refused to removed the remaining $899.00 on the breakdown sheet for the remaining charge "dealer added accessories" Zaktek package" that Christian continued to be deceitful and claim was the remaining "shop bill" fee for maintenance. Christian texted me the following morning on 7/25/25 offering to have his manager remove the remaining $899.00, I then gave him my counter offer which he stated couldn't meet me at, which was fine, so I requested an updated breakdown sheet reflecting at minimum the $899.00 add on fees taken off to at least have a fair deal of the dealership honoring the advertised price of $20,901 and I would then only pay the standard tax, title, and license, and Christian walked back the offer to have his manager take off the $899.00 added fee stating that his manager wouldn't remove the remaining added fees. The back and forth was exhausting, and the dealership refused to honor the original sticker price, even after admitting they could remove the added fees. I left feeling deceived, disrespected, and deeply disappointed. What's worse: when I tried to speak with a manager, two separate employees either refused to give me the GM's contact information or claimed they didn't know it which was completely unacceptable and unprofessional. As a current Toyota owner of many years, I am deeply disappointed at the treatment I received and I am filing formal complaints with The Texas Department of Motor Vehicles, The Texas Attorney General's Office, The Consumer Financial Protection Bureau, The Federal Trade Commission, The Better Business Bureau. Shoppers beware this dealership uses deceptive pricing and dodges accountability! More