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Texas Toyota of Grapevine

Grapevine, TX

4.0
670 Reviews

701 State Hwy 114 East

Grapevine, TX

76051

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Showing 670 reviews

March 04, 2021

Karina was fantastic. She helped me out with my vehicle and was super responsive. Look forward to serving with this dealership and my Supra. Thanks More

by anand.patel
Recommend Dealer
Yes
Employees Worked With
Karina Garza
Mar 05, 2021 -

Texas Toyota of Grapevine responded

Our reputation is one of our top priorities. Your positive review is what we are always striving for!

March 02, 2021

Fast and easy and very friendly!! It is a bit of a drive for me to get there, but even so, I will be going back for sure. More

by Whitson.casey
Recommend Dealer
Yes
Employees Worked With
Karina Garza
Mar 03, 2021 -

Texas Toyota of Grapevine responded

Our reputation is one of our top priorities. Your positive review is what we are always striving for!

February 28, 2021

Scheduled maintenance items were completed in less than time estimated. Toyota of Grapevine sent me a discount coupon and Karina Garza, did a great job More

by JRPRIUS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Karina Garza
Mar 01, 2021 -

Texas Toyota of Grapevine responded

Our reputation is one of our top priorities. Your positive review is what we are always striving for!

February 27, 2021

Service was nice. I had a need that extended wait time longer than I anticipated, but didn’t feel it was not done efficiently. Pretty pricey though More

by agcrouch929
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Karina Garza
Mar 02, 2021 -

Texas Toyota of Grapevine responded

Thank you for your feedback. It is our goal that every customer leaves 100% satisfied so we are disappointed to hear that you did not. Our team would like to speak with you so that we can address your concerns. Please reach out to our Service Director, Mike Highlen, at 817-421-7020 to discuss what we can do to help.

February 24, 2021

Great service and friendly, regarding this survey, is ridiculous that you are obligated to insert 25 words, get a better software maybe medallia or something like that. More

by Raulmaguerrero
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Karina Garza
Feb 26, 2021 -

Texas Toyota of Grapevine responded

Thank you for your positive feedback! We apologize that you are unhappy with the word amount requirement when writing a review on DealerRater. We hope that you understand that this is a requirement of DealerRater, and not a rule that we set ourselves. If you would like to discuss this further, please feel free to reach out to our General Manager, Neal Asaad, at 817-329-5949. Thank you!

February 22, 2021

Nick actually listened to my wants and found a way to make it happen. I will continue to use this Dealership as long as I am living in this area. More

by rickknoxtn
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nick Palmacci, Neal Asaad
Feb 23, 2021 -

Texas Toyota of Grapevine responded

Thank you for your positive feedback!

February 18, 2021

it's easy to schedule and I just waited for an hour for the very fast service I'm very happy with the work of Toyota and the employees who attended very well, thank you!!! More

by ines da Silva
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Karina ??????????
Feb 19, 2021 -

Texas Toyota of Grapevine responded

Thank you for your positive review!

February 18, 2021

From recall/maintenance service drop-off, to organizing rental car accommodations, to status updates, pick up and follow up, Karina delivered 5-star customer service. More

by kgredraider
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Karina Garza
Feb 19, 2021 -

Texas Toyota of Grapevine responded

Every day we strive to be excellent - reviews like yours are always the goal. Thank you for taking the time out of your busy day to recognize us.

February 10, 2021

Karina was extremely professional and took the time to listen and have my RAV4 looked at too alleviate my concerns. Thanks again Karina for all your doing. More

by Tomas O.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Karina Garza
Feb 11, 2021 -

Texas Toyota of Grapevine responded

Thank you for your positive review!

February 10, 2021

I believe that Ms. Karina with the Texas Toyota of Grapevine service department was good in her job. Good timing and attitude overall work presented. More

by Toyota fan faithful
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dawn Kolberg
Feb 11, 2021 -

Texas Toyota of Grapevine responded

Our reputation is one of our top priorities. Your positive review is what we are always striving for!

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