Texas Toyota of Grapevine

I worked with Chris Fields to purchase. He was patient... I had my wife and daughter with me to pick out the vehicle. Test drove a couple and looked at several. Finally settled on a great car w patient... I had my wife and daughter with me to pick out the vehicle. Test drove a couple and looked at several. Finally settled on a great car with a good value. Absolutely check it out when looking for your next car. More

Chris Fields was great to work with. He was in no small part one reason I bought a vehicle at this dealership. I can't say I left 100% satisfied though, maybe 70%. First, this market is crazy and the add part one reason I bought a vehicle at this dealership. I can't say I left 100% satisfied though, maybe 70%. First, this market is crazy and the additional markup was a very unpleasant surprise and I nearly walked out. I was getting the same markup at other dealers though, it was just a surprise when they showed me the numbers because I didn't initially see this markup on the window sticker. Also, the Tacoma I test drove and thought I was buying was sold before I could finalize the deal, so I had to get a different color than I wanted. It seemed very strange the way that went down. Lastly but maybe the rudest slap, you would think if you buy a new car they wouldn't give it to you with an empty gas tank. It would be nothing for them to put some fuel in there, and would be great customer service. I do really like my new truck though, and I know if I didn't buy it then I would have compromised somewhere else and wouldn't be as happy with my vehicle. More

Stay away from this dealership. Price gouging isn’t even the word to use. Online price was $55,000. I get there and it goes to $70,000. What a joke. the word to use. Online price was $55,000. I get there and it goes to $70,000. What a joke. More

This dealership is awesome! Casey Brown was our car specialist and assisted us through the whole process of buying our Toyota Highlander Hybrid. He knows everything about these cars! Super nice guy and specialist and assisted us through the whole process of buying our Toyota Highlander Hybrid. He knows everything about these cars! Super nice guy and he’s a veteran too….major bonus for us! Will Howard helped us in financing and he was very knowledgeable as well, super nice guy and a veteran too….double bonus! To be helped by two men who had previously served our country was an honor! They made our first-time car buying experience easy and pleasurable. Thank you Texas Toyota Grapevine! More

AS POSTED ON GOOGLE AS WELL!!! : I am beyond LIVID with this Texas toyota of grapevine dealership ! Absolutely worst customer service from JERRY the used car manager and NASSAR who was my sales guy. I boug this Texas toyota of grapevine dealership ! Absolutely worst customer service from JERRY the used car manager and NASSAR who was my sales guy. I bought my car not even 6 weeks ago and made my first payment this past friday on 12/3. I came saturday to get my car serviced and was told my tires were bad and needed replacement asap. As well as my alignment. I was told to come on monday morning so my sales guy could take care of me. He did quite the opposite. Wasting my time driving 40 minutes for ABSOLUTELY NOTHING TO HAPPEN OR BE FIXED!!!! Their excuse for no tire replacement at the time of purchasing was because my tires BARELY passed inspection. So they were expecting me to spend another 400$ per tire replacement. After going back and fourth with NASSAR. I asked to speak with jerry his manager, his manager kept repeating over and over “the vehicle passed inspection” but again i remind you BARELY DID. Of course i cant make anybody do anything but the manager couldnt even work with me on any options. His exact words when i said i was going to leave a review were “thats okay we have plenty of other customers” So now my purchase didnt even mean anything ? Or be being a customer doesnt mean anything as well .Another thing he said was “maybe i would need a second opinion on my tires” when i was explained and showed how horrible condition my tires were in. This company has lost me as a customer. I will NEVER recommend this dealership to anyone. I felt very disrespected as a woman. NOT only by nassar but by jerry HIS MANAGER as well. If i were a male in this situation i would have never been talked to the way i was talked to by these gentleman. They did nothing but try to make me feel stupid or even tried making their own service guys look bad. I HIGHLY RECOMMEND TO NOT GO TO THIS DEALERSHIP!! More

Had sunroof replaced and these guys gave my 2020 1794 tundra back with grease and oil all over the off white headliner. They said at the time they would replace it then backed out. You may want to get yo tundra back with grease and oil all over the off white headliner. They said at the time they would replace it then backed out. You may want to get your repairs & warranty work from a different dealers. More

wonderful dealership with a great selection of cars! Went up there to get my first car. We have been worked by and assisted by Khalid Mohamed . He showed me my dream car XSE Higlander, quality cars within th up there to get my first car. We have been worked by and assisted by Khalid Mohamed . He showed me my dream car XSE Higlander, quality cars within the budget I had set. Was a very nice guy and great worker!! I love my new car and definitely recommend this dealership to anyone and everyone ! Thank you Khalid! More

Milton Cordero goes above and beyond expectations! Need a vehicle then you MUST see Milton. He listens to your needs and wants and won’t disappoint! vehicle then you MUST see Milton. He listens to your needs and wants and won’t disappoint! More

I don’t have any problems with service and the service guy’s is excellent his name is Cesar Dominguez coming to see him.he is new but he done a great work. Keep up the good work guy’s is excellent his name is Cesar Dominguez coming to see him.he is new but he done a great work. Keep up the good work More

Sabrina Parks help me tremendously today. I had my cover on side mirror come off Tacoma. She was able to get the cover back on with no trouble. Thank you so much for your assistance today. on side mirror come off Tacoma. She was able to get the cover back on with no trouble. Thank you so much for your assistance today. More