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Texas Toyota of Grapevine
Grapevine, TX
725 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 725 reviews
February 22, 2024
Buyer Beware. Cars advertised online are NOT what they offer in person. The tried to raise the price, sneak in a $900 "cleaning fee" for a car that was still dirty Cars advertised online are NOT what they offer in person. The tried to raise the price, sneak in a $900 "cleaning fee" for a car that was still dirty, post pictures and feature descriptions of the car but upon arrival the features in question were removed and they refused to reinstall them. Bought a car of a Friday, it broke on a Sunday requiring $3000+ to fix and despite a warranty I have been given the runaround and they show no willingness to help. Stay away! More
by DJ.r
Employees Worked With
Will
February 03, 2024
John L. was very friendly and helpful finding the vehicle I wanted I am so glad to come in and purchase my vehicle I highly recommend to come here :) was very friendly and helpful finding the vehicle I wanted I am so glad to come in and purchase my vehicle I highly recommend to come here :) More
by marylu.palacios92
Employees Worked With
John L
December 29, 2023
Buyer Beware. If you are searching cars online not believe their prices online. We went in to see a Corolla they had listed for $18901. When we got their we were t If you are searching cars online not believe their prices online. We went in to see a Corolla they had listed for $18901. When we got their we were told it was an additional $2500 for their "reconditioning" fee. So almost 15% more than advertised online price. Just beware their business practices seem very shady. Walked out and bought at another dealership with out such shady practices. Bought Two Corollas from Toyota McKinney More
by michaelgarnerpgr
Employees Worked With
do not remeber managers name - Bought two Corollas from Toyota McKinney
December 28, 2023
Buyer beware ! ! dealership not open about true condition of the used vehicle purchased. I understand the risk involved in buying a used vehicle but I expect a reput ! dealership not open about true condition of the used vehicle purchased. I understand the risk involved in buying a used vehicle but I expect a reputable dealership to resolve reasonalble issues to at the very least pacify the customer, not the case here , after the catastrophic breakdown of the purchased vehicle only after a few months with standard everyday driving not hard or abusive. the only solution offered was to purchase another vehicle ,rollover the now very negative equity with a very hefty downpmt and monthly payment three times more than what I was paying not a very good way to retain customers. Heres a quote from the website: Used cars under 10000 (High-Quality Affordable Vehicles We commit to providing nothing less than high-quality, dependable vehicles at a competitive price. Our factory-trained technicians thoroughly inspect each vehicle in our inventory before reaching our customers and are for sale to ensure they last long-term. We make sure each car meets performance and safety standards to ensure you can have peace of mind with how it operates. You can even take advantage of the different MPP service contracts and extended warranties available through our dealership if you'd like to obtain even more protection on the used vehicle. When you plan to purchase your car through us, you'll even have access to a complimentary vehicle history report to ensure you can learn the facts about the car's background.) Not entirely true buyer beware !! very unsatisfied mom of four. More
by Hankd6265
Employees Worked With
Muhammad Ahmed
November 30, 2023
I went to Texas Toyota of Grapevine last weekend to trade in my old vehicle and look into buying a new one. Chris, my sales advisor was very helpful throughout the process. He assisted me in looking into var in my old vehicle and look into buying a new one. Chris, my sales advisor was very helpful throughout the process. He assisted me in looking into various vehicles that I was interested in. Then after I made a decision of which vehicle to purchase, he did a great job in answering any remaining questions and ensured that the Trade in/new vehicle purchasing process went smoothly. More
by BD
Employees Worked With
Chris
November 19, 2023
We had a great experience. We were placed in the hands of an owner who placed us in the hands of a very friendly and great sales guy Adam. He was very knowledgeable, funny and We were placed in the hands of an owner who placed us in the hands of a very friendly and great sales guy Adam. He was very knowledgeable, funny and made us feel comfortable making the decision to buy my daughter’s car. Will definitely come back for my son’s car. More
by Sandra
Employees Worked With
Adam Sadek
November 18, 2023
Tried to charge a ‘market adjustment’ of $2500 over and above their advertised sale price on a used truck - AFTER they had accepted our offer. Thoroughly DISHONEST DEALER. above their advertised sale price on a used truck - AFTER they had accepted our offer. Thoroughly DISHONEST DEALER. More
by pinup.torches.0o
Employees Worked With
Adam Sadek
October 04, 2023
The service department is terrible. Never again will I purchase a car from here. The employees are nicer to the customer than the managers. Never again will I purchase a car from here. The employees are nicer to the customer than the managers. More
by chgarcia11
Employees Worked With
Billy
