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Texas Toyota of Grapevine

Grapevine, TX

Overview
Reviews
Vehicles
4.5
833 Reviews
Call Dealership (817) 329-5949

701 State Hwy 114 East

Grapevine, TX

76051

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Showing 833 reviews

December 15, 2024

Jon Diaz was very organized and made the process as smooth as possible. He held himself on a professional and honest manner. More

by C Wasson
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jon Diaz
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Dec 17, 2024 -

Texas Toyota of Grapevine responded

Thank you for your kind words! We’re glad to hear Jon provided such a smooth and professional experience. We truly appreciate your feedback and look forward to assisting you again in the future!

December 15, 2024

As soon as we walked it to the dealership we were promptly greeted and assisted. The individual that assisted us Evenson, was very patient and knowledgeable about the vehicles we came to view. More

by Monte
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Evenson
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Dec 17, 2024 -

Texas Toyota of Grapevine responded

Thank you for sharing your positive experience! We are delighted to hear that you were promptly greeted and assisted upon entering our dealership. Evenson is indeed a valuable member of our team, and it's great to know that his patience and knowledge made a difference in your visit. We strive to provide exceptional customer service, and your feedback encourages us to keep up the good work. If you have any further questions or need assistance in the future, please don’t hesitate to reach out. We look forward to welcoming you back!

December 13, 2024

These guys are awesome! Thank you for giving back to the community! Buying from this dealer is worth the wait any More

by Diego Armando
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John
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Dec 16, 2024 -

Texas Toyota of Grapevine responded

Thank you for your kind words! We’re proud to give back to the community and provide exceptional service. We appreciate your support and are always here to make your experience worthwhile.

December 12, 2024

Great experience. Ask for Evenson for a smooth buying process and hassle free experience. Will go back again More

by Maddy
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Evenson
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Dec 13, 2024 -

Texas Toyota of Grapevine responded

Thank you for your positive feedback! We’re glad to hear you had a great experience. Evenson is a fantastic member of our team, and we’re happy he could make your car-buying process smooth and hassle-free. We look forward to seeing you again in the future!

December 09, 2024

I had the absolute best experience buying my car! As a single mom, I was nervous about the process, but Nasser made everything so easy and stress-free. He was patient, knowledgeable, and never made m More

by abigailcarolzapata
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nasser
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Dec 10, 2024 -

Texas Toyota of Grapevine responded

Thank you so much for sharing your wonderful experience! We're thrilled to hear that Nasser was able to make the car-buying process so smooth and stress-free for you. We truly value the trust you placed in us, and it's fantastic to know that Nasser’s dedication, patience, and honesty made such a positive impact on your experience. We're so happy you and your kids are enjoying your new vehicle! If you ever need anything else, don’t hesitate to reach out. Thanks again for choosing us!

December 07, 2024

Casey is friendly, knowledgeable, clear and relatable. He asked questions that helped us (and him) clarify what we needed on a new car. More

by Pbmartin
Recommend Dealer
Yes
Employees Worked With
Casey Brown
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Dec 09, 2024 -

Texas Toyota of Grapevine responded

Thank you for sharing your experience! We're glad to hear that Casey provided you with friendly, knowledgeable, and clear assistance. It's great to know that his approach helped clarify your needs in finding the right vehicle. We appreciate your feedback and hope to continue providing excellent service in the future. If you need any further assistance, don’t hesitate to reach out!

December 07, 2024

Casey was knowledgeable about the car we were interested in. He also asked questions to widen the type of car we would consider purchasing. More

by pauladee
Recommend Dealer
Yes
Employees Worked With
Casey Brown
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Dec 09, 2024 -

Texas Toyota of Grapevine responded

Thank you for your feedback! We're pleased to hear that Casey was able to provide knowledgeable assistance and help broaden your options by asking insightful questions. We strive to ensure that our customers find the best car to fit their needs. If you have any further questions or need additional assistance, feel free to reach out! We look forward to helping you again in the future.

December 03, 2024

The service department performed an 85,000-mile service on my son’s car when all we asked for was a simple tire rotation. My son, who is 16 and getting his car serviced for the first time, didn’t realize t More

by Srobbins
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sean castillo
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Dec 09, 2024 -

Texas Toyota of Grapevine responded

We sincerely apologize for the experience you and your son have had with our service department. We understand how frustrating this situation must be, especially with the confusion surrounding the charges. It is never our intention to mislead or inconvenience our customers, and we regret that this has caused such dissatisfaction. We would like to resolve this matter as quickly as possible. Please contact our General Manager, Neal Asaad, at 817-329-5949, and he will personally assist in addressing your concerns and ensuring a fair resolution. Your feedback is important to us, and we hope to regain your trust moving forward.

November 30, 2024

He is knowledgeable with his work and explains everything we need to know about the car. More

by pahtue
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jon Dices
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Dec 03, 2024 -

Texas Toyota of Grapevine responded

Thank you for the positive feedback! We're glad to hear that Jon was able to provide you with the knowledge and explanations you needed about your car. We take pride in our team's ability to assist and educate our customers, and we're happy Jon could be of help. If you have any other questions or need further assistance, don't hesitate to reach out!

November 30, 2024

Other than trying to add accessories to the price, simple and smooth experience even with Black Friday crowds. More

by varnera
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jon Diaz
Report | Print
Dec 03, 2024 -

Texas Toyota of Grapevine responded

Thank you for sharing your feedback! We’re glad to hear that your experience was simple and smooth despite the busy Black Friday crowds. We also appreciate you bringing up the concern about the added accessories, and we’ll make sure to review our pricing process to ensure transparency for all our customers. If there’s anything else we can do to improve your next visit, please don’t hesitate to reach out!

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