Texas Toyota of Grapevine

Texas Toyota of Grapevine responded

Thank you for your great feedback! We’re so pleased to hear that you had a wonderful experience purchasing your vehicle with us. It’s fantastic to know that Khalid was helpful and kind in assisting you to secure a good deal. If you have any questions or need assistance in the future, please don’t hesitate to reach out. We truly appreciate your business and look forward to serving you again! Enjoy your new vehicle!

Texas Toyota of Grapevine responded

Thank you for your feedback. We’re truly sorry to hear about your experience with our sales team. It is disappointing to learn that you felt misled and that you did not receive the level of transparency and professionalism we strive for. We take these concerns seriously and appreciate you bringing them to our attention. To ensure your feedback is addressed appropriately, we encourage you to contact our General Manager, Neal Asaad, at 817-329-5949. He would appreciate the opportunity to discuss your experience further and work toward a resolution. We value your input and are committed to improving our service. Thank you for acknowledging the excellent support you received from our finance team, and we hope to have the chance to restore your faith in us in the future.

murari.regmi responded

Hello Toyota of Grapevine Friend, You guys charged 24401 for the car I bought. During online search I discovered that the same car was listed on a third party website for 23901. I also found that they overcharged me for taxes. It should have been around 1525, but they charged 2125.38. I believe these kind of practices are illegal in Texas. I have contacted one of your managers and waiting for the reply. I believe you guys owe me the differences. Thanks.

Texas Toyota of Grapevine responded

Thank you for your wonderful review! We’re thrilled to hear about your amazing experience with "E" during your car purchase. Our team is dedicated to providing professional and knowledgeable service, and it’s great to know that "E" helped you find the perfect car while making the process smooth and enjoyable. We truly appreciate your kind words about his honesty and attention to detail. Your satisfaction is our top priority, and we’re delighted that you drove away with a car you love. If you have any questions or need assistance in the future, please don’t hesitate to reach out. We look forward to serving you again!

Texas Toyota of Grapevine responded

Thank you for your wonderful review! We’re thrilled to hear that Marquis made your car-buying experience smooth and easy. His polite and professional approach is something we pride ourselves on, and it’s great to know he helped make your purchase enjoyable. Congratulations on your new Camry! If you have any questions or need assistance in the future, please don’t hesitate to reach out. We’re here to help and look forward to serving you again!

Texas Toyota of Grapevine responded

Thank you for your positive review! We’re thrilled to hear that Will provided you with great assistance in picking out your car. It’s wonderful to know that his diligence in securing a good deal and his friendly demeanor made your experience enjoyable. Your satisfaction is important to us, and we appreciate your trust in our team. If you have any further questions or need assistance in the future, please don’t hesitate to reach out. We look forward to seeing you again!

Texas Toyota of Grapevine responded

Thank you for your fantastic review! We’re thrilled to hear that Adam has consistently provided you with excellent service since 2020. A 10/10 rating is what we strive for, and it’s wonderful to know we’ve met your expectations. We truly appreciate your continued loyalty and look forward to serving you again in the future. If you need anything else, just let us know!

Texas Toyota of Grapevine responded

Thank you for your kind words! We're thrilled to hear that Khalid provided you with wonderful service. Your satisfaction is our priority, and we’re glad you had a positive experience with us. We look forward to working with you again in the future. If you have any questions or need assistance, please don’t hesitate to reach out. Thank you for choosing us!

Texas Toyota of Grapevine responded

Thank you for your wonderful review! We’re thrilled to hear that you had a great experience with Big Will. His honesty and straightforwardness are qualities we truly value, and we're glad he made your car-buying process easier. We appreciate your recommendation and hope to see you again soon! If you have any further questions or need assistance, please feel free to reach out. Thank you for choosing us!

Texas Toyota of Grapevine responded

Thank you for your wonderful feedback! We’re thrilled to hear that Adam made your experience easy and fast. Providing excellent service is our priority, and it’s great to know we succeeded. We look forward to seeing you again! If you need anything in the meantime, please don’t hesitate to reach out. Safe travels until then!

Texas Toyota of Grapevine responded

Thank you for sharing your experience! We’re delighted to hear that Adam provided excellent assistance in helping you find the perfect car for your daughter. It’s wonderful to know the process was smooth and enjoyable. We truly appreciate your kind words and look forward to welcoming you back for future purchases. Thank you for choosing us!