Texas Toyota of Grapevine

This dealership was fantastic. I was eyeing one of there used trucks online, and I called them and Big Will answered the phone and he was very friendly and straightforward, I told I was eyeing one of there used trucks online, and I called them and Big Will answered the phone and he was very friendly and straightforward, I told him what vehicle I was interested in, and he got me an appointment same day to go see it. Will K, was the man that took care of my process when I got there, he was fantastic and very helpful throughout the entire process. The truck that I was looking at, ended up being over my budget after doing repairs to it, but he was more than willing to go down within my budget so I could afford it. Will K was fantastic, and made the buying process so easy. I test drove it, signed all the documents, and purchased the Truck in less than 90 mins, and they even did a full detail. I Highly recommend this dealership. 5 Stars. More

Big Will was extremely helpful in the pick up of my fleet vehicle. He truly cares about his customers and strives to provide excellent customer service! Thank you, Will! vehicle. He truly cares about his customers and strives to provide excellent customer service! Thank you, Will! More

Great experience! We appreciate Mo, Johnson, and Jim for each of their time and patience in helping us drive home with a new landcruiser. We appreciate Mo, Johnson, and Jim for each of their time and patience in helping us drive home with a new landcruiser. More

I have pickup 4-5 new and used car from this dealership. Big Will is my guy. He is really pleasant to deal with and “honest”. The Dealership is always clean and I don’t feel crammed while dealing. I can Big Will is my guy. He is really pleasant to deal with and “honest”. The Dealership is always clean and I don’t feel crammed while dealing. I cannot forget about their popcorn. I love their freshly popped popcorn. When you are committing thousands of your hard earned $$$$, a bag of popcorn maybe nothing but I always make sure to get mine on every visit. More

Great experience with Milton Hernandez. He was such a kind person. Everyone at the dealership was so nice! He was such a kind person. Everyone at the dealership was so nice! More

Straight forward. No games. No pressure. My salesman Big Will was very personable and took all the time needed to show me the car I was interested in and answered all No games. No pressure. My salesman Big Will was very personable and took all the time needed to show me the car I was interested in and answered all my questions. Jim Bo was also good to work with. I got a terrific low mileage car at a great price after shopping several dealers and doing an internet search. Dealing with Toyota of Irving and Big Will was a much better experience than I felt at the other places. I will tell any of my friends looking for a car to give Big Will a shout. More

Sam Salloun sold me a beautiful. Reliable. Used card today. He explained all the features all. Specs and the history on the car, which is very helpful. Excellent sales person. I reco Reliable. Used card today. He explained all the features all. Specs and the history on the car, which is very helpful. Excellent sales person. I recommend him when you come in to buy a car, very hospitable and professional. More

Big Will at Texas Toyota of Grapevine was fantastic to work with. He communicated clearly ahead of time about what I needed to bring, what to expect, and the timing—super organized and easy. I wasn’t able work with. He communicated clearly ahead of time about what I needed to bring, what to expect, and the timing—super organized and easy. I wasn’t able to get in for about two weeks to pick up my fleet vehicle, and he stayed patient and helpful the whole time. When I finally arrived, he handled the license plate transfer in about five minutes—quick and seamless. He was also very informative and supportive when I asked about dealership add-on options, and never pushed—just helped me understand what made sense. I’d absolutely recommend Will and will be looking for him again for future purchases. More

It was Great experience working with Jordan. He answered all our questions and made it easy our car buying process. Thank you! He answered all our questions and made it easy our car buying process. Thank you! More

My overall experience at this dealership was disappointing, despite one outstanding employee. I was helping a friend who speaks English as a third language during her car search. Initially she w disappointing, despite one outstanding employee. I was helping a friend who speaks English as a third language during her car search. Initially she worked with Zack, who was professional, transparent, and genuinely helpful. He answered questions clearly and made the process feel honest and comfortable. Unfortunately, the experience changed once other staff became involved. Brian Barrows took over the interaction without being asked, provided confusing and inconsistent information, and began showing vehicles outside my friend’s budget. There was confusion regarding financing and whether she could take a vehicle for a pre-purchase inspection. At one point, it was implied financing had to be completed first, despite her having credit union pre-approval. We were also given conflicting information about whether outside lenders were accepted. Basic details such as pricing and listing information were difficult to obtain, and vehicles shown were ultimately far above her target range. Communication felt inconsistent, and follow-up promises were not kept. Later, another employee initially confirmed a pre-purchase inspection was allowed, but she was then told she could not test drive or inspect a $15,900 vehicle because her approval was $15,000 — despite negotiation or a small down payment being reasonable solutions. A manager later confirmed they do not negotiate prices, and still had additional significant fees on top of listed prices. Throughout the process there were contradictions between employees, unclear explanations, and additional fees beyond advertised prices. My friend was ready to purchase that day, but after multiple long trips and ongoing confusion, we chose to walk away. Zack was excellent and represented good customer service. Unfortunately, the overall experience lacked transparency and consistency, which made the process frustrating and left us feeling disappointed, manipulated, and not wanting to move forward. More