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Texas Toyota of Grapevine

Grapevine, TX

4.0
669 Reviews

701 State Hwy 114 East

Grapevine, TX

76051

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Showing 669 reviews

November 11, 2022

They are thieves ! They charge 7500 above msrp ! I dont recommend them to anyone. Horrible place! More

by NEPALI
Recommend Dealer
No
Employees Worked With
Prad
Nov 16, 2022 -

Texas Toyota of Grapevine responded

We strive to provide the most up-to-date competitive pricing in the market. As you are no doubt aware, the availability of inventory has affected pricing for all new car dealers and some in-demand models may carry a significant premium. We are committed to adjusting our prices to match the ever-changing conditions of the market. If you receive a quote on the same vehicle for a better price, we would ask that you give us the opportunity to review and possibly match or even beat that price. If you have any additional concerns or unanswered questions please feel free to reach out to our General Manager, Neal Asaad, at 817-329-5949.

November 11, 2022

My service rep. , Syed Hossain, has been very helpful to me each time I've taken my Scion in for servicing. He's taken the time to actually get to know me and is stra More

by sharrison71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Syed Hossain
Nov 14, 2022 -

Texas Toyota of Grapevine responded

Thank you for your positive feedback!

November 11, 2022

Reuban was awesome in completing my purchase for a used Nissan Versa. He remained honest and communicated my needs throughout the process. The original car that I reviewed was no longer on the lot but I wa More

by Williamhconner
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Reuban
Nov 14, 2022 -

Texas Toyota of Grapevine responded

Thank you for taking the time to leave us a positive review!

November 08, 2022

Nasser helped for my last 4 cars at Texas Toyota , he is the man if you are looking for a vehicle . He takes a great care of his customers. Thank you Nasser . He is an asset for Texas Toyota of Grapevine More

by Gamal Abdelmagid
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nasser
Nov 14, 2022 -

Texas Toyota of Grapevine responded

Thank you for your positive feedback!

November 08, 2022

If you are looking for an exceptional Car Salesman, look no further than Will (Big Will) Shearins. We got a fair deal on our trade in and a great deal on the used car we bought. He pointed out cosmetic flaw More

by peritx37
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Will Shearins
Nov 14, 2022 -

Texas Toyota of Grapevine responded

Thank you for taking the time to leave us a positive review!

November 07, 2022

Mark Wimberly says, “Going to pull the car to the front so we can wait on you and you won’t have to wait on us.” Few hours later, we arrive.. car isn’t pulled up. Wait around at least 30 mins while they l More

by K.angel2
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mark Wimberly, Ruben James
Nov 14, 2022 -

Texas Toyota of Grapevine responded

We want to extend our sincerest apologies concerning the issues that you have faced. We pride ourselves on maintaining the highest quality standards for our customers. We hope that you will give us the opportunity to discuss this further with you. Please contact our General Manager, Neal Asaad, at 817-329-5949 and we will do our best to make this better.

October 18, 2022

I had no appointment when I came in for service and Kaleb was very accommodating and helpful. More

by grahamgm4
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kaleb Ruiz
Oct 19, 2022 -

Texas Toyota of Grapevine responded

Thank you for your positive review!

October 18, 2022

Kaleb was very good about letting me know what my car needs now and in the future. he was also very kind and not pushy would recommend!! More

by grahamgm4
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kaleb Ruiz
Oct 19, 2022 -

Texas Toyota of Grapevine responded

Thank you for your feedback!

August 20, 2022

DO NOT WASTE YOUR TIME! I felt uneasy the moment i walked in. The dealership felt like i was at the mall...it was dirty and to many people just hanging out. The manger told More

by ty
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tim
Aug 20, 2022 -

ty responded

BTW... deposit for waiting list on a new car is $3000.. .. other dealerships will charge $500

Aug 24, 2022 -

Texas Toyota of Grapevine responded

Hello and thank you for bringing this to our attention. At our dealership, we pride ourselves on straightforward, no-nonsense, and transparent dealings with our clients. It is discouraging to hear about your situation and we would like the opportunity to try and regain your trust in our business. Please contact our General Manager, Neal Asaad, at 817-329-5949 and we will do our best to make this better.

Aug 24, 2022 -

ty responded

oh xxxx no... Toyota of grapvine will rip me off... i hope your business goes under

August 10, 2022

Dropped by Texas Toyota on 8/8/22 to get info on a TRD pro. Normally around a $70k truck. They actual added a $19k premium on the truck….f em More

by Clevengerj
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Dawn Kolberg, Muhammad Ahmed, Milton Cordero, Gianni Grajcevci, Heide Fields
Aug 10, 2022 -

Clevengerj responded

Your buyer premium is xx

Aug 12, 2022 -

Texas Toyota of Grapevine responded

We strive to provide the most up-to-date competitive pricing in the market. As you are no doubt aware, the availability of inventory has affected pricing for all new car dealers and some in-demand models may carry a significant premium. We are committed to adjusting our prices to match the ever-changing conditions of the market. If you receive a quote on the same vehicle for a better price, we would ask that you give us the opportunity to review and possibly match or even beat that price. If you have any additional concerns or unanswered questions please feel free to reach out to our General Manager, Neal Asaad, at 817-329-5949.

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