Texas Toyota of Grapevine

Good service. Good communication by the team. Very helpful. It was a good experience all around Good communication by the team. Very helpful. It was a good experience all around More

The service department is terrible. Never again will I purchase a car from here. The employees are nicer to the customer than the managers. Never again will I purchase a car from here. The employees are nicer to the customer than the managers. More

Very dishonest group of people. From sales to fiancé my experience was extremely disappointing. The listed price is not the actual price. Drove 3 hours and was told there was an add From sales to fiancé my experience was extremely disappointing. The listed price is not the actual price. Drove 3 hours and was told there was an additional $2500.00 Optional fee added to a used car. When I asked what optional fee was for, I was told for Maintenace. When I asked a list of the Maintenace work done they gave me a sheet that showed less than $800.00 maintenance done. I will never buy a vehicle form them again. More

I bought a car from this dealership about three months ago. Also bought a warranty and service package. Drive it about 2000 miles. First problem happened after two months when I brought my vehicle for ser ago. Also bought a warranty and service package. Drive it about 2000 miles. First problem happened after two months when I brought my vehicle for service and was almost sent back home- they called me to schedule service and when I came they said the car does not need service. In other words, they are more interested in selling a package than servicing the package. Despite them ‘servicing’ the vehicle, a week later I have several warnings about brakes being worn (after less than 2k miles of driving), no coolant in vehicle, no washer fluid, and a bunch of other warnings. And when I called them - they hide behind ‘we had the vehicle inspected before selling’ and ‘you did not ask us specifically to check every one of those things that are coming up’. I have never dealt with a more nauseating dealership in my entire life. My experience has been a nightmare. I would not buy anything from them again. More

They sold me a car clearly knowing there was a massive coolant leak. Costs me a lot of extra money. Wouldn’t buy here again. coolant leak. Costs me a lot of extra money. Wouldn’t buy here again. More

The service department seems to be going from bad to worse. I went in for a 20,000 mile service. Had a 7:30 appointment. Waited at dealership. Two hours later, I checked on the status and the service ad worse. I went in for a 20,000 mile service. Had a 7:30 appointment. Waited at dealership. Two hours later, I checked on the status and the service advisor (Robert) informed me that the car was sitting ready for an hour since he did not have the time to inform me and get me from the waiting area!! He then informed me of a leak in the windshield wiper fluid container.He said he could get it fixed in an hour. After not hearing from him for 3 hours, I went to his desk to check on the status. He informed me that it is a warranty repair that needed parts to be ordered!! 3 hours later??? Truly unbelievable that Toyota Grapevine takes their customers time for granted!! This is not the first time I have had similar experiences with Toyota of Grapevine. I think this is the 3rd time where the car was sitting after work was completed as the service advisor was "too busy" to come and get me from the waiting area!! I spent 5 hours at the dealership this morning and they just dont care!! More

**Everyone needs to steer completely clear of this dealership if you want actual trustworthy, solid good business. They could not care less about your safety. After driving over an hour to their deale dealership if you want actual trustworthy, solid good business. They could not care less about your safety. After driving over an hour to their dealership for a car, they let us drive off the lot with an unsafe vehicle that had extremely worn, old tires on it and did not tell us. I drove it home and noticed that when you get up to higher speeds on the highway, the car was shaking to the point of making me extremely nervous about driving it. We immediately drove it to our local Discount Tire who took the front tires off and were shocked that they sold it to us like they did. The middle of the tires were worn smooth, caving inwards in the middle, and separating. It could have popped one, if not both tires on the highway, and I could have been in a wreck. And after calling them to tell them the situation, it has been 3 days of being ignored by all of the managers, and only a salesman calling back to tell us they won't do anything about it. We have now spoken to two rude managers that said it isn't their problem anymore since we didn't drive the unsafe car an hour and a half back to them on the highway so they could "take a look" and that they will not help us or deal with our issue any longer. They are sleazy, rude, and utterly unprofessional. Every single time we tried to get ahold of the general manager, they say he is "busy" or not there. and that's after we had to be the ones consistently calling them. Do NOT buy cars from Toyota of Grapevine if you value your safety. They do not apparently do any safety inspections beforehand, they just check all the boxes stating that the car is "good". The "inspection" they said they did on our Nissan, they lied about. Said the tires were in good shape even though they were close to popping and completely worn. Zero care into the safety of the vehicle even though they tell you they do all these inspections since they tack on thousands of dollars on the price while discussing the deal for their "safety inspections and vehicle maintenance".   They are dishonest, and at this point, dangerous if they let you drive off their lot with a car unsafe to drive. I wouldn't be surprised if many people are duped out of money when all they do is probably glance at the cars and fix nothing.  Go anywhere else for a reliable car, or business where they actually care for the customer's safety in their vehicles. I can see from many other reviews that individuals have recently had problems with their vehicles and service as well More

I was there for my 4 Runner oil change, tire rotate, alignment. I was told by the service guy name Robert that it will take 2 hours to do all the work that needed. I waited in the waiting room for more alignment. I was told by the service guy name Robert that it will take 2 hours to do all the work that needed. I waited in the waiting room for more than 3 and half hours during that period I did send message to Robert about the status of the vehicle. I did not hear back from him. It was already late for me to go back home. I went and talked to Robert about the status, and he said, I don’t see where your 4 runner is and went to find my 4 Runner. Robert came back after 5 minutes, and he said technician has not work on my car and he tried to hand out my key and asked me to come back next time. I wasn’t happy and waisted more than 4 hours for nothing. I asked him I need a loaner car as he mentioned he will give me a rental car. One of the technicians drove me to the place where Robert asked me to go but the technician and I didn’t find where to go to get rental car. I asked technician that I am already late, and my daughter is waiting for me, if he can take me to my house at Northlake. Technician was nice enough to take me home. I have been driving Toyota for more than 25 years and never had this bad experience. For sure, I am not going back there. More

Absolutely had the worst (after) car-buying experience with this particular location. Purchased a used 2016 Hyundai Elantra SE from Javier. Was a great walkthrough and initial drive. Was told it was not i with this particular location. Purchased a used 2016 Hyundai Elantra SE from Javier. Was a great walkthrough and initial drive. Was told it was not inspected for repairs yet but was assured that it was in great condition or it would not be in inventory so not to worry. I would only have to wait for a few days for the inspections in service there for anything that may be missed. 10 days later I receive the car, sun visor is not fixed (hangs down on driver side), and trunk does not close. Now the brake pads are showing horrible grinding with a noise to accompany it. Was told by Francisco (manager) and Javier that there is nothing they can do as I bought the car already. They "offered" a mere discount to fix the trunk not closing but that's still $500 on top of the $300 I had to spend to get the sun visor. Very shady how the inspection was not done before they let someone pay for it. Makes me feel like they knew it had issues and let me drive off. Service and sales here was my first time. I will NOT be going back. I can't believe nothing was offered or any sympathy at all was shown. Just the same answers and they can't see every issue but they NEVER opened the trunk? I find that hard to believe. Please be wary of the tactics used here. It was not my first car to buy so this was not a pure ignorance on my part. I needed a used car for a smaller price, not to have to repair essentials when I get it immediately. Horrible horrible horrible..... More

Went to Texas Toyota of Grapevine to purchase a 2023 GR86 Premium, I was very determined to buy a GR86 or secure one that day as well. When I walked in it’s a nice Delaership, people seemed friendly and imme Premium, I was very determined to buy a GR86 or secure one that day as well. When I walked in it’s a nice Delaership, people seemed friendly and immediately was introduced to a sales rep, Armando I believe, seemed like a super cool dude I asked to see a GR86 before is said what I was looking todo and he did show me a sold one waiting for pick up, I liked it and got to talking, explained what I wanted todo down payment etc and what I wanted to spend. He checked inventory and had one coming in mid July , wasn’t exactly what I wanted but it’d work. I asked numbers and about the warranty due to Toyota having the RTV oil in the oil pan. Armando came back with the numbers , they wanted $7,500 mark up ontop of a fully loaded 2023 GR86 Premium it had everything included which makes it about a $34,000 car MSRP, they were are like $42,500 or something which is ABSOLUTELY NUTS, asked if they would remove the $7,500 mark up which by that time he had I believe his name was Anthony the manager come over and talk about the warranty which neither had a clue to what the RTV in the oil pan fault was which is sad being a dealer and not being aware of issues with current models. Anthony was cool but him and Armando were trying really hard to push for the $7,500 mark up. I lost all respect the moment that came because I felt like they were firmly trying to take advantage of me wanting that specific model. Ontop of the mark up as well they wanted a $3,000 NONREFUNDABLE security deposit on the GR86 and it wouldn’t be arriving till mid July which at the time this happened woulda been about a 3.5week wait. Again I felt like they were trying to take advantage of me being serious with purchasing. I left not purchasing a GR86 from them, a week later I find EXACTLY what I want at a different Toyota dealer for MSRP no mark up no security deposit and the car was ready to go. I bought it and that dealer wasn’t pushy or anything like Toyota of grapevine was. I did stop in Toyota of grapevine to see what GR86 accessories they had in stock and was met with 3 sales man trying to interrupt and see what I wanted when I was talking to the front desk concierge which was gross on how thirsty they are for a customer , I was completely bombarded by salesman which in my opinion loses all my respect for a business. I won’t be returning ever regardless of what I need from Toyota I’ll drive the hour and ten minutes to the Toyota dealer I bought my GR86 from just because I know I can trust them and they respect me as a client. -best of luck to you Texas Toyota of Grapevine More