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Texas Toyota of Grapevine

Grapevine, TX

4.1
697 Reviews

701 State Hwy 114 East

Grapevine, TX

76051

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Showing 697 reviews

February 24, 2024

Sebastian was perfect help with purchasing my car. He made the process easy and answered all my questions. I recommend this dealership to anyone looking for a new or used vehicle. More

by brinahart20
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sebastian Salgado
Feb 27, 2024 -

Texas Toyota of Grapevine responded

Thank you so much for your positive feedback! We're thrilled to hear you had a great experience with us. If you ever need anything else, feel free to reach out. Safe travels!

February 23, 2024

Jayson helped my Mom find the ideal car! I am very grateful for the support and professionalism at this Toyota dealership, thank you for your help and patience! More

by jortiz
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jayson
Feb 27, 2024 -

Texas Toyota of Grapevine responded

Thank you so much for your positive feedback! We're thrilled to hear you had a great experience with us. If you ever need anything else, feel free to reach out. Safe travels!

February 22, 2024

Buyer Beware. Cars advertised online are NOT what they offer in person. The tried to raise the price, sneak in a $900 "cleaning fee" for a car that was still dirty More

by DJ.r
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Will
Feb 28, 2024 -

Texas Toyota of Grapevine responded

Thank you for taking the time to share your feedback with us. We understand your concern regarding the price difference between our online listings and the dealership. We sincerely apologize for any confusion or inconvenience this may have caused you. At our dealership, we strive to provide transparent and competitive pricing for all our vehicles. However, it's possible that there may be occasional discrepancies between online listings and the final pricing at the dealership due to various factors such as updates in pricing, promotions, or specific dealership incentives. We value your feedback and take it seriously. Our team is continuously working to ensure that our online listings accurately reflect the pricing offered at our dealership to provide a seamless and transparent shopping experience for our customers. If you have any further questions or would like to discuss this matter in more detail, Please contact our General Manager, Neal Asaad, at 817-329-5949 and we will do our best to make this better.

February 03, 2024

John L. was very friendly and helpful finding the vehicle I wanted I am so glad to come in and purchase my vehicle I highly recommend to come here :) More

by marylu.palacios92
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John L
Feb 05, 2024 -

Texas Toyota of Grapevine responded

Thank you so much for your positive feedback! We're thrilled to hear you had a great experience with us. If you ever need anything else, feel free to reach out. Safe travels!

January 09, 2024

Quick and efficient. John was very helpful and took care of us during the whole transaction. More

by amber-18
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John
Jan 11, 2024 -

Texas Toyota of Grapevine responded

Thank you so much for your positive feedback! We're thrilled to hear you had a great experience with us. If you ever need anything else, feel free to reach out. Safe travels!

December 29, 2023

Buyer Beware. If you are searching cars online not believe their prices online. We went in to see a Corolla they had listed for $18901. When we got their we were t More

by michaelgarnerpgr
Recommend Dealer
No
Employees Worked With
do not remeber managers name - Bought two Corollas from Toyota McKinney
Jan 02, 2024 -

Texas Toyota of Grapevine responded

We want to extend our sincere apologies for any dissatisfaction you experienced regarding the pricing of the vehicle you were interested in. Your feedback is important, and we genuinely regret any disappointment you may have felt. We understand that pricing is a crucial factor in your purchasing decision, and we aim to offer competitive and fair pricing while delivering the best value. We continuously evaluate our pricing strategies to ensure they align with market conditions and customer expectations. Your feedback is invaluable, and we appreciate your input. If you have specific concerns or would like to discuss your pricing experience in more detail, please don't hesitate to reach out to us directly. We are here to address your concerns and provide you with the information you need to make an informed decision. Please contact our General Manager, Neal Asaad, at 817-329-5949 and we will do our best to make this better.

December 28, 2023

Buyer beware ! ! dealership not open about true condition of the used vehicle purchased. I understand the risk involved in buying a used vehicle but I expect a reput More

by Hankd6265
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Muhammad Ahmed
Jan 02, 2024 -

Texas Toyota of Grapevine responded

We want to extend our sincere apologies for any dissatisfaction you experienced regarding the pricing of the vehicle you were interested in. Your feedback is important, and we genuinely regret any disappointment you may have felt. We understand that pricing is a crucial factor in your purchasing decision, and we aim to offer competitive and fair pricing while delivering the best value. We continuously evaluate our pricing strategies to ensure they align with market conditions and customer expectations. Your feedback is invaluable, and we appreciate your input. If you have specific concerns or would like to discuss your pricing experience in more detail, please don't hesitate to reach out to us directly. We are here to address your concerns and provide you with the information you need to make an informed decision. Please contact our General Manager, Neal Asaad, at 817-329-5949 and we will do our best to make this better.

November 30, 2023

I went to Texas Toyota of Grapevine last weekend to trade in my old vehicle and look into buying a new one. Chris, my sales advisor was very helpful throughout the process. He assisted me in looking into var More

by BD
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris
Dec 04, 2023 -

Texas Toyota of Grapevine responded

We want to express our sincere gratitude for taking the time to share your positive experience with us. We are thrilled to hear that you had a great experience at our dealership, and we appreciate your kind words and support!

November 19, 2023

We had a great experience. We were placed in the hands of an owner who placed us in the hands of a very friendly and great sales guy Adam. He was very knowledgeable, funny and More

by Sandra
Recommend Dealer
Yes
Employees Worked With
Adam Sadek
Nov 20, 2023 -

Texas Toyota of Grapevine responded

Thank you so much for taking the time to share your positive experience with us! We are thrilled to hear that you had a great time at our dealership. Your satisfaction is our top priority, and it's fantastic to know that we met your expectations!

November 18, 2023

Tried to charge a ‘market adjustment’ of $2500 over and above their advertised sale price on a used truck - AFTER they had accepted our offer. Thoroughly DISHONEST DEALER. More

by pinup.torches.0o
Sales Price Transparency
Purchase Time
Recommend Dealer
No
Employees Worked With
Adam Sadek
Nov 20, 2023 -

Texas Toyota of Grapevine responded

We apologize for any dissatisfaction you experienced with our sales process and pricing. Our goal is to provide transparent and competitive pricing to our customers, and we regret if we fell short of your expectations. We appreciate your feedback and would like to understand more about your specific concerns regarding the sales experience and pricing. If you could provide us with additional details, such as the date of your visit or the names of the sales representatives you interacted with, it would greatly help us investigate and address the issue directly. Customer satisfaction is our top priority, and we want to ensure that you have a positive experience at our dealership. We would like the opportunity to discuss your concerns further and work towards a resolution. Please reach out to us directly so that we can address your specific concerns and find a satisfactory resolution. Please contact our General Manager, Neal Asaad, at 817-329-5949 and we will do our best to make this better.

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