Texas Toyota of Grapevine

BUY ELSEWHERE! !!! We have purchased MANY cars and this is the WORST experience we have ever had! We bought our son a used KIA for Christmas! We were told by J !!! We have purchased MANY cars and this is the WORST experience we have ever had! We bought our son a used KIA for Christmas! We were told by John the Used Salesman that the vehicle was new to the Used car lot and it would have the mandatory 180 point safety check done, maintenance needed done and ALL safety equipment (spare tire & tools missing when we looked over vehicle) would be in the car when we came to collect it. We put a deposit down, left car to get safety check and maintenance etc done. Used Salesman John "Big John" called and told us "Yes, everything is done and it was ready for pick up! We rushed over that evening to get the car as it was almost Christmas and we wanted to surprise our son for Christmas! It was freezing weather when we went to collect the vehicle so we neglected to check for the spare and tools - Unfortunately, we trusted the salesman's "word"... BIG MISTAKE!!!!! We paid cash in full as WE promised - Got the car home - then when we looked in trunk - there was NO SPARE and NO emergency tools! We called the next day and spoke with our used salesman John and was PROMISED the dealership would deliver tire and tools ASAP! CRICKETS!!! NOTHING delivered!!! My husband called again, now the excuse is the tire/tools is on order. Then at least 3 times we were told by John used salesman that the tire was in stock (at the dealership) and he would hand delivered the tire/tools to us (dates/times given). We waited and waited and waited!!!!! STILL no show and no delivery! So.... ONE MONTH later, manager of service Dan and the manager of used sales Omar and John our used salesperson are all aware of our situation. And Yes, we are STILL WAITING!!! We can't safely use the car we bought for our son for Christmas because there is NO spare or tools in the car. We live out in the country and we don't want to risk my Autistic teen or myself getting stuck in the middle of nowhere with a flat tire in the cold!!!! So thanks for ruining our sons big Christmas Texas Toyota... it really sucks to pay all this money for a vehicle and we had to tell our son... ***MERRY CHRISTMAS SON!! YOU can look at your new "used" car but sorry you can't drive it!**** :o( All I can say - from our experience - there is a MAJOR lack of integrity, professionalism and honesty when dealing with these employees! Don't believe a word these people tell you... this experience is what gives "Car salesman and car dealerships a BAD name" Hopefully a bad review may motivate this dealership into doing the RIGHT thing! VERY DISAPPOINTED! More

Today was my first time servicing my car here. It was a great experience. And thank you Monica for getting me in and out today! It was a great experience. And thank you Monica for getting me in and out today! More

Kaleb was very kind and understanding to my service needs and not pushy like other places I've been to. and not pushy like other places I've been to. More

Brought my sons truck in for service while he was in for college and Kaleb really helped me out with getting all passed dues services caught up!! college and Kaleb really helped me out with getting all passed dues services caught up!! More

CHRISTOPHER Wilton was very helpful with what kinds of cars I was looking for. He was very professional at a salesman and treated me very kind and nice while I was at the dealership. I would recommend him cars I was looking for. He was very professional at a salesman and treated me very kind and nice while I was at the dealership. I would recommend him to my friends if they go to the dealership and looks for a car. More

Robert Moran of Texas Toyota is the best Service Advisor. He has always taken good care of my vehicle. i highly recommend using this dealership to service your Toyota vehicles. Kathy H. He has always taken good care of my vehicle. i highly recommend using this dealership to service your Toyota vehicles. Kathy H. More

I have been a customer for a very long time and have always received excellent service from Robert Moran! I will continue to return and work with him! always received excellent service from Robert Moran! I will continue to return and work with him! More

I would like to recommend Chris Wilton, a sale person at Toyota of Grapevine. He had done a very good service before and after I bought a Camry"s 2022 from the dealership. Toyota of Grapevine. He had done a very good service before and after I bought a Camry"s 2022 from the dealership. More

Alex Ramirez called me to come see a new Rav4 that just came in knowing I was looking for one. Previously weeks before a different salesman there had no new ones to show me and few used ones. Same at othe came in knowing I was looking for one. Previously weeks before a different salesman there had no new ones to show me and few used ones. Same at other car dealerships. Alex went above and beyond to find me the vehicle that had the color I wanted and the features, as the one he showed me was a color I did not like. I had to wait a few weeks but it was worth it. Alex worked hard for me and was quite friendly and had good humor too. He was very patient with me and went over the car features and demonstrated how to work things. I would highly recommend Alex Ramirez to someone looking to buy a new car. He was very professional! More

excellent service Jonatan and syed helped me throughout the process of my Toyota Tacoma excellent communication the process of my Toyota Tacoma excellent communication More