Texas Toyota of Grapevine

We had a great experience. We were placed in the hands of an owner who placed us in the hands of a very friendly and great sales guy Adam. He was very knowledgeable, funny and We were placed in the hands of an owner who placed us in the hands of a very friendly and great sales guy Adam. He was very knowledgeable, funny and made us feel comfortable making the decision to buy my daughter’s car. Will definitely come back for my son’s car. More

Tried to charge a ‘market adjustment’ of $2500 over and above their advertised sale price on a used truck - AFTER they had accepted our offer. Thoroughly DISHONEST DEALER. above their advertised sale price on a used truck - AFTER they had accepted our offer. Thoroughly DISHONEST DEALER. More

Good service. Good communication by the team. Very helpful. It was a good experience all around Good communication by the team. Very helpful. It was a good experience all around More

The service department is terrible. Never again will I purchase a car from here. The employees are nicer to the customer than the managers. Never again will I purchase a car from here. The employees are nicer to the customer than the managers. More

Very dishonest group of people. From sales to fiancé my experience was extremely disappointing. The listed price is not the actual price. Drove 3 hours and was told there was an add From sales to fiancé my experience was extremely disappointing. The listed price is not the actual price. Drove 3 hours and was told there was an additional $2500.00 Optional fee added to a used car. When I asked what optional fee was for, I was told for Maintenace. When I asked a list of the Maintenace work done they gave me a sheet that showed less than $800.00 maintenance done. I will never buy a vehicle form them again. More

I bought a car from this dealership about three months ago. Also bought a warranty and service package. Drive it about 2000 miles. First problem happened after two months when I brought my vehicle for ser ago. Also bought a warranty and service package. Drive it about 2000 miles. First problem happened after two months when I brought my vehicle for service and was almost sent back home- they called me to schedule service and when I came they said the car does not need service. In other words, they are more interested in selling a package than servicing the package. Despite them ‘servicing’ the vehicle, a week later I have several warnings about brakes being worn (after less than 2k miles of driving), no coolant in vehicle, no washer fluid, and a bunch of other warnings. And when I called them - they hide behind ‘we had the vehicle inspected before selling’ and ‘you did not ask us specifically to check every one of those things that are coming up’. I have never dealt with a more nauseating dealership in my entire life. My experience has been a nightmare. I would not buy anything from them again. More

They sold me a car clearly knowing there was a massive coolant leak. Costs me a lot of extra money. Wouldn’t buy here again. coolant leak. Costs me a lot of extra money. Wouldn’t buy here again. More

**Everyone needs to steer completely clear of this dealership if you want actual trustworthy, solid good business. They could not care less about your safety. After driving over an hour to their deale dealership if you want actual trustworthy, solid good business. They could not care less about your safety. After driving over an hour to their dealership for a car, they let us drive off the lot with an unsafe vehicle that had extremely worn, old tires on it and did not tell us. I drove it home and noticed that when you get up to higher speeds on the highway, the car was shaking to the point of making me extremely nervous about driving it. We immediately drove it to our local Discount Tire who took the front tires off and were shocked that they sold it to us like they did. The middle of the tires were worn smooth, caving inwards in the middle, and separating. It could have popped one, if not both tires on the highway, and I could have been in a wreck. And after calling them to tell them the situation, it has been 3 days of being ignored by all of the managers, and only a salesman calling back to tell us they won't do anything about it. We have now spoken to two rude managers that said it isn't their problem anymore since we didn't drive the unsafe car an hour and a half back to them on the highway so they could "take a look" and that they will not help us or deal with our issue any longer. They are sleazy, rude, and utterly unprofessional. Every single time we tried to get ahold of the general manager, they say he is "busy" or not there. and that's after we had to be the ones consistently calling them. Do NOT buy cars from Toyota of Grapevine if you value your safety. They do not apparently do any safety inspections beforehand, they just check all the boxes stating that the car is "good". The "inspection" they said they did on our Nissan, they lied about. Said the tires were in good shape even though they were close to popping and completely worn. Zero care into the safety of the vehicle even though they tell you they do all these inspections since they tack on thousands of dollars on the price while discussing the deal for their "safety inspections and vehicle maintenance".   They are dishonest, and at this point, dangerous if they let you drive off their lot with a car unsafe to drive. I wouldn't be surprised if many people are duped out of money when all they do is probably glance at the cars and fix nothing.  Go anywhere else for a reliable car, or business where they actually care for the customer's safety in their vehicles. I can see from many other reviews that individuals have recently had problems with their vehicles and service as well More

The service department seems to be going from bad to worse. I went in for a 20,000 mile service. Had a 7:30 appointment. Waited at dealership. Two hours later, I checked on the status and the service ad worse. I went in for a 20,000 mile service. Had a 7:30 appointment. Waited at dealership. Two hours later, I checked on the status and the service advisor (Robert) informed me that the car was sitting ready for an hour since he did not have the time to inform me and get me from the waiting area!! He then informed me of a leak in the windshield wiper fluid container.He said he could get it fixed in an hour. After not hearing from him for 3 hours, I went to his desk to check on the status. He informed me that it is a warranty repair that needed parts to be ordered!! 3 hours later??? Truly unbelievable that Toyota Grapevine takes their customers time for granted!! This is not the first time I have had similar experiences with Toyota of Grapevine. I think this is the 3rd time where the car was sitting after work was completed as the service advisor was "too busy" to come and get me from the waiting area!! I spent 5 hours at the dealership this morning and they just dont care!! More

I was there for my 4 Runner oil change, tire rotate, alignment. I was told by the service guy name Robert that it will take 2 hours to do all the work that needed. I waited in the waiting room for more alignment. I was told by the service guy name Robert that it will take 2 hours to do all the work that needed. I waited in the waiting room for more than 3 and half hours during that period I did send message to Robert about the status of the vehicle. I did not hear back from him. It was already late for me to go back home. I went and talked to Robert about the status, and he said, I don’t see where your 4 runner is and went to find my 4 Runner. Robert came back after 5 minutes, and he said technician has not work on my car and he tried to hand out my key and asked me to come back next time. I wasn’t happy and waisted more than 4 hours for nothing. I asked him I need a loaner car as he mentioned he will give me a rental car. One of the technicians drove me to the place where Robert asked me to go but the technician and I didn’t find where to go to get rental car. I asked technician that I am already late, and my daughter is waiting for me, if he can take me to my house at Northlake. Technician was nice enough to take me home. I have been driving Toyota for more than 25 years and never had this bad experience. For sure, I am not going back there. More