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Texas Nissan of Grapevine - Service Center

Grapevine, TX

4.4
382 Reviews

382 Reviews of Texas Nissan of Grapevine - Service Center

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March 16, 2025

The experience was very nice and the process ran very smoothly . Everyone was very pleasant and professional More

by ivanwjefferson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don't remember
Mar 18, 2025 -

Texas Nissan of Grapevine responded

Thank you for sharing your positive experience! We're so happy to hear that everything went smoothly and that our team provided pleasant and professional service. We truly appreciate your feedback and look forward to assisting you again in the future!

March 14, 2025

I had a great experience. Samantha was great, she made sure I was satisfied before I left. I will definitely be return for future service More

by CHARLESMCKIRE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samantha
Mar 18, 2025 -

Texas Nissan of Grapevine responded

Thank you for sharing your wonderful experience with us. We are thrilled to hear that Samantha provided exceptional service and ensured your satisfaction. We look forward to welcoming you back for future service.

March 14, 2025

It was great, the tech that worked on my car also went above and beyond and cleaned my engine bay the techs there were friendly and knowledgeable but also so were the service advisors, I plan to keep comi More

by Sebastian Marlett
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raymond Tipps, Sebastian Marlett
Mar 18, 2025 -

Texas Nissan of Grapevine responded

Thank you for your wonderful feedback! We are thrilled to hear that our technician went above and beyond to clean your engine bay and that you found our team friendly and knowledgeable. We look forward to continuing to provide you with excellent service for your oil changes in the future.

March 14, 2025

I’ve noticed improvement from when I first started visiting the service department. The service associates are now more attentive and helpful than they were before. Nice improvement from the earlier e More

by Jeanine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samantha
Mar 18, 2025 -

Texas Nissan of Grapevine responded

Thank you for your feedback! We are glad to hear that you have noticed improvements in our service department. Our team strives to be attentive and helpful, and it's rewarding to know that our efforts are making a difference in your experience.

March 14, 2025

Samantha was amazing. She was so attentive and tried hard to get the warranty department to cover all of the issues with my new car. The process is exhausting and unnecess More

by KELLYRRITCHIE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samantha
Mar 18, 2025 -

Texas Nissan of Grapevine responded

Thank you for sharing your experience! We're glad to hear that Samantha provided such attentive and professional service. While the process may have been challenging, we appreciate her efforts to work within Nissan’s policies and advocate on your behalf. Your recognition of her as the best service center employee you’ve worked with means a lot to us. We look forward to continuing to assist you in the future!

March 14, 2025

Fairly typical long wait for work done. No cups for the coffee maker or water dispenser. More

by JRSCH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Do not remember.
Mar 18, 2025 -

Texas Nissan of Grapevine responded

Thank you for your feedback regarding the wait time and the lack of cups for the coffee maker and water dispenser. We appreciate your input as it helps us improve our services. For further assistance, please reach out to our Service Director, Clint Givens, at Cgivens@vtaig.com.

March 12, 2025

I received great customer service from Leo and the team. My experience was what I expect from a dealership and will now be servicing all of my Nissans at this location. More

by samuel.gray
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leo
Mar 13, 2025 -

Texas Nissan of Grapevine responded

Thank you for the kind words! We're so glad to hear that Leo and the team provided you with great customer service. It's fantastic to know that your experience met your expectations, and we're excited to have you continue servicing your Nissans with us. We look forward to seeing you again!

March 11, 2025

AK was very nice and explained to me ,the questions I ask. Very good service did a great job. More

by CHRITSTI.BOGARD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
AK
Mar 12, 2025 -

Texas Nissan of Grapevine responded

Thank you for your kind words! We’re so glad to hear that AK provided you with great service and took the time to answer all your questions. We truly appreciate your feedback and are happy you had a positive experience. If you need anything else, feel free to reach out!

March 11, 2025

Leo, my go to guy, is GREAT! He takes good care of me and my vehicle. More

by darlenejj2007
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leo
Mar 12, 2025 -

Texas Nissan of Grapevine responded

Thanks for the fantastic feedback! We're thrilled to hear that Leo is providing you with excellent service. Your satisfaction means the world to us, and we appreciate your support!

March 10, 2025

This last service experience was great! A previous service visit did not go as well. In general they are usually good. More

by LA Bedford
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
New guy, didn’t get his name
Mar 11, 2025 -

Texas Nissan of Grapevine responded

Thank you for your feedback! We’re glad to hear that your recent service experience went well. We truly value your business and appreciate your continued trust in us. If there's ever anything we can do to improve your experience further, please don't hesitate to reach out!

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