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Texas Nissan of Grapevine - Service Center

Grapevine, TX

4.4
382 Reviews
Call Service Center (817) 533-4244

382 Reviews of Texas Nissan of Grapevine - Service Center

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March 22, 2025

This dealership has had constant and full change of staff making it impossible to develop a relationship based on trust More

by ERIK37
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I don’t remember any names and don’t have business cards on anyone
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Mar 24, 2025 -

Texas Nissan of Grapevine responded

Thank you for your feedback. We are sorry to hear that your experience with us has not met your expectations. Please reach out to our Service Director, Clint Givens, at Cgivens@vtaig.com to discuss this further. We value your business and would appreciate the opportunity to address your concerns.

March 22, 2025

Good location and friendly on walk in appointments. Had to get an oil change but was short on time but they got me in and out within half an hr More

by regulatorjka
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Wasef
Report | Print
Mar 24, 2025 -

Texas Nissan of Grapevine responded

Thank you for sharing your experience! We're glad to hear that we were able to accommodate you quickly and efficiently. We appreciate your feedback and look forward to assisting you again in the future!

March 21, 2025

I have always had good service at this dealership. They keep my car running smoothly and always tell me what the cost is up front. More

by TAMMY33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
A K
Report | Print
Mar 24, 2025 -

Texas Nissan of Grapevine responded

Thank you for your continued trust in our dealership! We're glad to hear that we've been able to keep your car running smoothly and provide transparent pricing. We look forward to continuing to serve you in the future!

March 21, 2025

They are so nice and helpful. My car is done right the first time. They use Uber to get me back to work which I really appreciate, so fast and easy. More

by JR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Akay
Report | Print
Mar 24, 2025 -

Texas Nissan of Grapevine responded

Thank you for sharing your positive experience! We're glad to hear that your car was serviced properly the first time and that the Uber service made your visit more convenient. We appreciate your feedback and look forward to serving you again in the future!

March 21, 2025

Service advisor was kind and polite, understood the issue and cared for my concern and got the work completed as promised within time. More

by RAVIKAMTAM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samantha
Report | Print
Mar 24, 2025 -

Texas Nissan of Grapevine responded

Thank you for sharing your experience! We're glad to hear that our service advisor was able to address your concerns and complete the work as promised. We appreciate your feedback and look forward to assisting you again in the future!

March 21, 2025

Service was completed in the amount of time that I was advised of. Leo is a personable and affective Service Advisor. Glad that he's with Texas Nissan of Grapevine. More

by LMATTIVI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leo
Report | Print
Mar 24, 2025 -

Texas Nissan of Grapevine responded

Thank you for your feedback! We're glad to hear that Leo provided you with excellent service and that your experience was timely. We'll be sure to pass along your kind words to him. We look forward to serving you again in the future!

March 21, 2025

Thank you Samantha the service was great see you later when we need to get oil More

by daryhouston
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samantha
Report | Print
Mar 24, 2025 -

Texas Nissan of Grapevine responded

Thank you for your kind words! We’re so glad to hear that you had a great experience with Samantha. We look forward to assisting you again when it’s time for your next oil change!

March 16, 2025

Good communication throughout the day. Work was completed satisfactorily and on time. They accepted coupons that were mailed to me. More

by mikefranco
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samantha
Report | Print
Mar 18, 2025 -

Texas Nissan of Grapevine responded

Thank you for your positive feedback! We're glad to hear that communication was smooth and that the work was completed on time and to your satisfaction. It’s great that the coupons worked for you too! We appreciate your business and look forward to assisting you again in the future!

March 16, 2025

Made an appointment online. I was greeted immediately on the service drive. Very nice service writer, Tony. Job was done in an hour, servicing trans fluid. Very happy all around More

by MARKAFSS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony
Report | Print
Mar 18, 2025 -

Texas Nissan of Grapevine responded

Thank you for sharing your experience! We're thrilled to hear that everything went smoothly, from your online appointment to the quick and efficient service. Tony is truly a great asset to our team, and we're glad he took care of you. We appreciate your feedback and look forward to seeing you again for any future service needs!

March 16, 2025

It went well for me, the only bad thing was that they charged me a fee for using my credit card, I didn't like that. More

by LUISBONILLA37
Recommend Dealer
Yes
Employees Worked With
Ak. Inyang
Report | Print
Mar 18, 2025 -

Texas Nissan of Grapevine responded

Thank you for sharing your feedback! We're glad to hear that your overall experience went well. We understand your concern about the credit card fee, and we apologize for any inconvenience it caused. We will certainly take your feedback into consideration. If you have any further questions or concerns, feel free to reach out. We appreciate your business!

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