Texas Nissan of Grapevine - Service Center

I paid $130 for an oil change and tire rotation and I'm 99.9% sure they didn't even rotate my tires. Also the service advisor recommended a 'cvt transmission service' for $329 on a 2022 Nissan Pathfinder w 99.9% sure they didn't even rotate my tires. Also the service advisor recommended a 'cvt transmission service' for $329 on a 2022 Nissan Pathfinder with 35k miles and the worst part is my vehicle doesn't even have a cvt transmission. I will not be returning to this dealership for service, I felt ripped off and the advisor wasn't knowledgeable of my vehicle . . . More

Another wonderful service from Leo. He is my service advisor and has taken excellent care of me and my car. I truly appreciate his passion, professionalism and people skills. Thank you He is my service advisor and has taken excellent care of me and my car. I truly appreciate his passion, professionalism and people skills. Thank you Leo. More

I was waiting for car to be done for almost 2 hours just to find out the technician placed the keys on desk without anyone knowing about it. to find out the technician placed the keys on desk without anyone knowing about it. More

I hate to say it, but this place has really lost its touch. The sales team is great, and I love shopping here, but the service area is another story. It used to be great. I'm not sure what happened o touch. The sales team is great, and I love shopping here, but the service area is another story. It used to be great. I'm not sure what happened over the past couple of years. They failed to rotate my tires, and I had to drive back to get it done, and they left my vehicle sitting for almost an hour before they told me it was ready. More

Always a pleasure having Leo as my service advisor Leo always acts in a very proffesional, warm and friendly manner always acts in a very proffesional, warm and friendly manner More

They are very professional. I only waited less than 5 minutes upon arrival. Ray informed I will need to come back to have a leak fixed. I only waited less than 5 minutes upon arrival. Ray informed I will need to come back to have a leak fixed. More

Service advisors are very friendly and knowledgeable. Facility is pretty clean. I have yet to see popcorn out as advertised. Overall, I’m satisfied with the services performed Facility is pretty clean. I have yet to see popcorn out as advertised. Overall, I’m satisfied with the services performed More

My experience with this location has been great the employee are very kind and care about there customers. employee are very kind and care about there customers. More

I have found the service at Texas Nissan to be prompt and efficient. They are very good at describing what they will do and always check with me if they need to do something more. They’re very good at ex and efficient. They are very good at describing what they will do and always check with me if they need to do something more. They’re very good at explaining the situation. I’ve also found them to be excellent at communicating when my car will be ready and informing me when it is in fact ready. More

Plus: People (Shawn & Leo) very pleasant & efficient. +++++ Like the service advisors a lot - make you feel special. . Quite nice! Minus: Waiting room typical (dated) and not enough seats. Nothing spe +++++ Like the service advisors a lot - make you feel special. . Quite nice! Minus: Waiting room typical (dated) and not enough seats. Nothing special. If you’re used to service waiting area and amenities at Sewell - you’ll miss it. Go look at service areas at Sewell BMW in Grapevine for the gold standard. More