Texas Nissan of Grapevine - Service Center

Very helpful. She explained to me the work that was needed for my car to perform better. She explained to me the work that was needed for my car to perform better. More

I was hesitant to go back to this dealership after coming here for years. I haven’t always been pleased with the experience in the past but decided to give it another try. I arrived around 10:30 on a busy Fr here for years. I haven’t always been pleased with the experience in the past but decided to give it another try. I arrived around 10:30 on a busy Friday morning, before Father’s Day weekend. No appointment. Someone immediately came out and greeted me (I’m usually waiting a while before someone comes out). I needed an oil change, tire rotation, and state inspection, also a diagnostic on something going on with the steering wheel. Samantha was my service advisor and she was very attentive and knowledgeable. One issue I had with the automatic lift gate she was able to fix immediately and showed me what was going on and how she fixed it. Usually I’m nervous to go to any dealership because I know next to nothing about cars and service advisors tend to be a little condescending, but Samantha was patient, answered all my questions, and explained things to me in detail which I appreciate. She was able to call me an uber back home (within 10 miles). The ride service was quick and easy. She asked me what time I needed my vehicle back by and I told her 2:00 pm. Around 1:30 I received a notification that my vehicle was ready. I was pleasantly surprised. The inspector was able to troubleshoot the issue with the steering wheel and fixed it. I also appreciate the transparency in pricing and the text message service I received that shows all the service recommendations. I was able to go in and select which services I wanted and I was glad the notifications were sent to the correct phone number this time. Also, In the past, I’ve often had to ask for a new oil change reminder sticker or remind them to reset the oil change/tire rotation mileage warnings on my dashboard. Not this time. After picking up my vehicle, I was pleased to see all the warnings were off/reset, and there was already a new sticker on my window. I was also able to pay in the kiosk with the service advisor, which was a much smoother process than going to the secretary desk, waiting in line, and if I had questions I was able to ask the advisor at payment. Also, always love the complimentary car wash. My experience was very smooth and I’ll come back to Nissan of Grapevine. More

Outstanding Things are much better now that the service manager and Samantha make a big difference. manager and Samantha make a big difference. More

The professional, friendly, and trustworthy help I get from Samantha and everyone at Texas Nissan is worth a lot to me. But, I do appreciate the fair prices they ask me for the work they recommend. Keep from Samantha and everyone at Texas Nissan is worth a lot to me. But, I do appreciate the fair prices they ask me for the work they recommend. Keep it up guys. I’ll see you in a few months. More

Great job by the service desk. He is very kind and acts like he cares He is very kind and acts like he cares More

We couldn’t be more grateful for the outstanding support we’ve received! Samantha is always professional, responsive, and incredibly helpful every time we need assistance with any of our vehicles. Whether i we’ve received! Samantha is always professional, responsive, and incredibly helpful every time we need assistance with any of our vehicles. Whether it’s a simple question, or getting service maintenance done on one, the issues are resolved quickly, and she is always keeping us in the loop of any changes that may happen. It makes a huge difference knowing we have someone we can count on. Thank you for always going above and beyond — your hard work doesn’t go unnoticed Samantha! More

Seemed not to have everything together, couldn’t locate my car after being towed in. Jimmy in parts was a joke. Cody on the other hand was great.. my car after being towed in. Jimmy in parts was a joke. Cody on the other hand was great.. More

Samantha was great and Awesome. She takes care of me all the time. Awesome worker She takes care of me all the time. Awesome worker More

Friendly helpful and quick service Arturo greeted with me with a smile. Explain everything and got my car in and out quickly with a smile. Explain everything and got my car in and out quickly More

Excellence and very nice service and Samantha she’s very helpful thank you very much to have her helpful thank you very much to have her More