Texas Nissan of Grapevine - Service Center

The workers very polite and helpful, answered and listened to my questions and concerns, the only problem was that I had to go back two days later do to a oil leak through the brake pedal listened to my questions and concerns, the only problem was that I had to go back two days later do to a oil leak through the brake pedal More

Very friendly and attentive service. It didn’t take as long as the time quoted. It didn’t take as long as the time quoted. More

Service and attitude has been declining for last few years. Was more friendly on last 2 visits. I was very disappointed to get home and find my car had factory recalls that were not addressed when I years. Was more friendly on last 2 visits. I was very disappointed to get home and find my car had factory recalls that were not addressed when I was in for service. Also one survey per visit is enough More

Hands down the best dealer service department. Thanks to Samantha my service advisor. Less than an hour they fixed the problem, had my emissions test done,, and my car washed. Samantha is great! Thanks to Samantha my service advisor. Less than an hour they fixed the problem, had my emissions test done,, and my car washed. Samantha is great! Thanks always to Clint, the service manager. He has always stepped in to make things right. More

It's always a pleasure taking my Rogue in. It's always a pleasant and friendly experience. It's always a pleasant and friendly experience. More

Was shakey at 1st but that dude got canned and then my normal advisor Samantha took over. normal advisor Samantha took over. More

Yesterday my customer service representative was excellent. Samantha Seyavong was a great listener, attentive, knowledgeable and most of all interested in doing her job with such courtesy and prof excellent. Samantha Seyavong was a great listener, attentive, knowledgeable and most of all interested in doing her job with such courtesy and professionalism that I will be happy to go back to this service department. More

More attentive to customers pulling up for service. Waiting a bit before someone came and greeted me. Waiting a bit before someone came and greeted me. More

This is the second time I have had issues with the service department. I do not think I will trust them with my car again. I was going to be charged for 4 hr of work when I had a rodent chew through service department. I do not think I will trust them with my car again. I was going to be charged for 4 hr of work when I had a rodent chew through 3 wires. I was told it would be a minimum of four hours work and that Nissan did not make replacement parts for this part of my wiring harness so they would have to replace it. I asked them about using a pigtail and the service department acted like they had never heard of that on repeated that Nissan does not carry that replacement piece. So I told them I would pick it up my car and I found the pigtail replacement piece in about 30 seconds of a google search. The company out of Houston mailed me the part plus tax for less than a hundred dollars. I added the pigtail to the three chewed lines and it fit perfectly onto the ac switch. Put the 15 plastic clips back into place and attached the front mud flap back on with the 6 screws and saved myself a minimum of 1000 dollars just in labor. Just because the service department was unable to help or solve the issue for me or with me. More

5star visit. Rep was knowledgeable and answered my questions prior to service. Expectations were clearly communicated Rep was knowledgeable and answered my questions prior to service. Expectations were clearly communicated More