Texas Nissan of Grapevine - Service Center

Texas Nissan of Grapevine responded

Thank you for your fantastic review! We’re so glad to hear that you received great service and that our team provided you with the information you needed about your car. It’s our goal to ensure every customer feels well-informed and appreciated, and your kind words validate our efforts. Thank you for choosing us, and we look forward to assisting you again in the future!

Texas Nissan of Grapevine responded

Thank you for your wonderful review! We're thrilled to hear that Tonny provided you with friendly and knowledgeable service. It's great to know that he guided you through all the technical details about your vehicle. We appreciate your kind words and will make sure to pass along your thanks to Tonny. If you need any further assistance, feel free to reach out. Thank you for choosing us, and we look forward to serving you again!

Texas Nissan of Grapevine responded

Thank you for your wonderful feedback! We’re thrilled to hear that Samantha in our service department provided you with amazing service by scheduling your appointment and addressing all your needs and questions. Our team is dedicated to ensuring that every customer has a seamless experience, and it’s great to know we met that goal for you. If you need any further assistance or have more questions in the future, please don’t hesitate to reach out. Thank you for choosing us, and we look forward to serving you again!

Texas Nissan of Grapevine responded

We appreciate you taking the time to share your feedback about your service experience. We understand that your current situation with our warranty feels limiting, and we want to ensure we address your concerns thoroughly. Our goal is to transform your perception and provide exceptional service that exceeds your expectations. We would welcome the opportunity to discuss your specific concerns in more detail. If you would like to explore potential solutions or share more about your experience, we encourage you to contact our Service Director, Clint Givens, directly at Cgivens@vtaig.com. Mr. Givens is committed to resolving customer issues and ensuring complete satisfaction. We are dedicated to improving our service and appreciate the opportunity to make things right.

Texas Nissan of Grapevine responded

We sincerely apologize for the frustrating experience you've had with our service department. We understand your concern about the issues with your vehicle's struts and tie rods not being addressed during your previous visits while under warranty. This oversight is not representative of the high standards of service we aim to provide. We take your feedback very seriously and would like to investigate this matter thoroughly. Our goal is to ensure that all customer concerns are properly addressed. To address this situation and explore possible solutions, we kindly ask that you contact our Service Director, Clint Givens, directly at Cgivens@vtaig.com. Mr. Givens is committed to reviewing your case personally and working towards a fair resolution. We value your business and hope to have the opportunity to regain your trust. Thank you for bringing this to our attention, as it helps us improve our service for all customers.

Texas Nissan of Grapevine responded

Thank you for your wonderful review! We're delighted to hear that our team, facility, and services met and exceeded your expectations. Your feedback affirms our commitment to providing a professional, comfortable, and customer-focused experience. We appreciate customers like you who take the time to share positive observations and will continue striving to maintain these high standards.

Texas Nissan of Grapevine responded

We sincerely apologize for the ongoing dissatisfaction you’ve experienced during your visits to our service department. Your feedback is incredibly important to us, and we take your concerns seriously. We strive to deliver a high level of service consistently, and it’s clear that we need to address the issues that have affected your experience. To discuss your concerns in more detail and work towards a resolution, we encourage you to contact our Service Director, Clint Givens, at Cgivens@vtaig.com. Clint is committed to understanding the specifics of your situation and ensuring that any issues are appropriately addressed. Thank you for bringing this to our attention. We appreciate your feedback, and we hope to have the opportunity to improve your experience in the future.

Texas Nissan of Grapevine responded

Thank you for your detailed and positive review. We take pride in delivering comprehensive service that meets and exceeds customer expectations. Your feedback confirms our commitment to clear, transparent communication, maintaining a professional, clean work area, performing thorough, comprehensive repairs, and solving issues efficiently to minimize customer inconvenience. We appreciate customers like you who recognize the care and expertise we bring to every job. Your satisfaction motivates our entire team to maintain these high standards.

Texas Nissan of Grapevine responded

We are thrilled to hear about your exceptional experience with Leo in our service department. Our team takes great pride in delivering outstanding service, and Leo's dedication to customer satisfaction clearly shines through. Leo's commitment to providing top-quality assistance is a testament to the high standards we maintain at our dealership. We appreciate customers like you who take the time to recognize our team members' hard work and professionalism. Thank you for your enthusiastic recommendation and for choosing our service center. We look forward to continuing to provide you with the same excellent service in the future.

Texas Nissan of Grapevine responded

We are thrilled to hear about your positive experience with your new Pathfinder and our service team. Your satisfaction is our top priority, and we're proud that our team was able to provide the exceptional service you deserve. Our service department is committed to ensuring every customer receives top-quality care and support. We appreciate you taking the time to share your positive feedback and confirm that we met your expectations during your visit. Thank you for choosing Texas Nissan of Grapevine for your automotive needs. We look forward to continuing to serve you and your family in the future.