Texas Nissan of Grapevine - Service Center

Texas Nissan of Grapevine responded

Thank you for your fantastic review! We’re so happy to hear that AK has been a great resource for you during your visits. His transparency and commitment to answering your questions mean a lot to us, and we’re thrilled to know he’s earned your trust as your go-to tech. We truly appreciate your continued support and look forward to seeing you again soon!

Texas Nissan of Grapevine responded

Thank you for your kind words! We're glad to hear that you had a great experience and that Samantha kept you well-informed throughout the process. Providing excellent service and clear communication is our priority, and we appreciate your feedback. We look forward to serving you again in the future!

Texas Nissan of Grapevine responded

Thank you for your feedback! We're thrilled to hear that Samantha provided thorough and informative service, keeping you updated and handling any issues promptly. We truly appreciate your trust in our team and look forward to assisting you again in the future!

Texas Nissan of Grapevine responded

Thank you for your wonderful feedback! We're glad to hear that Samantha was able to provide clear explanations and that your service was prompt and accurate. We truly appreciate your trust in us, and we look forward to assisting you with your next service!

Texas Nissan of Grapevine responded

Thank you for your feedback! We're glad to hear that everything went well with your service visit, but we understand your disappointment about the car wash. We’d like to clarify this for you—please reach out to our Service Director, Clint Givens, at Cgivens@vtaig.com so we can address your concerns. We appreciate your business and look forward to assisting you.

Texas Nissan of Grapevine responded

Thank you for your wonderful feedback! We're so glad to hear that Samantha made your visit a positive experience with her friendliness, knowledge, and approachable demeanor. Taking care of our customers is always our priority, and we’re happy to know she exceeded your expectations. If you need anything in the future, don’t hesitate to reach out to us. We look forward to serving you again!

Texas Nissan of Grapevine responded

Thank you for your feedback! We’re so glad to hear that everything went smoothly and that your advisor kept you informed throughout the process. We strive to provide efficient service without unnecessary delays, and we’re happy to know we met your expectations. If you ever need anything in the future, don’t hesitate to reach out to us. We look forward to serving you again!

Texas Nissan of Grapevine responded

We’re truly sorry to hear about your disappointment with our service, and we appreciate you bringing this to our attention. We always strive to meet and exceed our customers' expectations, and we regret that we fell short in your case. We would appreciate the opportunity to discuss your concerns further and make things right. Please reach out to our Service Director, Clint Givens, at Cgivens@vtaig.com so we can address your experience directly. Thank you for your feedback.

Texas Nissan of Grapevine responded

Thanks for the fantastic feedback, Aida! We're thrilled to hear you had a positive experience with Leo. Our team strives for clear communication and collaboration, and it’s great to know we hit the mark. Looking forward to working with you again!

Texas Nissan of Grapevine responded

Thank you for your kind review! We’re glad to hear that your advisor provided great service and that you had a positive experience, even in the evening. Fast and efficient help is always our goal, and we appreciate your feedback. If you need anything in the future, don’t hesitate to reach out to us. We look forward to serving you again!