Texas Nissan of Grapevine

Good communication throughout the day. Work was completed satisfactorily and on time. They accepted coupons that were mailed to me. Work was completed satisfactorily and on time. They accepted coupons that were mailed to me. More

Made an appointment online. I was greeted immediately on the service drive. Very nice service writer, Tony. Job was done in an hour, servicing trans fluid. Very happy all around I was greeted immediately on the service drive. Very nice service writer, Tony. Job was done in an hour, servicing trans fluid. Very happy all around. More

It went well for me, the only bad thing was that they charged me a fee for using my credit card, I didn't like that. charged me a fee for using my credit card, I didn't like that. More

The experience was very nice and the process ran very smoothly . Everyone was very pleasant and professional smoothly . Everyone was very pleasant and professional More

Fairly typical long wait for work done. No cups for the coffee maker or water dispenser. No cups for the coffee maker or water dispenser. More

I had a great experience. Samantha was great, she made sure I was satisfied before I left. I will definitely be return for future service Samantha was great, she made sure I was satisfied before I left. I will definitely be return for future service More

Shady Business Practices & Wasted My Time I had a TERRIBLE experience at this dealership due to their misleading pricing and refusal to work with my federal credit union. The online price for the veh TERRIBLE experience at this dealership due to their misleading pricing and refusal to work with my federal credit union. The online price for the vehicle I was interested in was listed as $14,900, but when they presented the deal, the price had jumped to $17,796—which they claimed included tax, title, and license. However, the final cost somehow climbed to $19,288.67 due to additional unexplained fees. I had pre-approval from my federal credit union at a 5% interest rate, but they refused to accept my letter, instead offering to “match” my rate. After keeping me waiting for hours, they came back with an 18% interest rate and told me I’d have to figure out the financing with my credit union myself. By then, my credit union was closed, and the dealership wouldn’t accept a wire transfer or any electronic payment. They insisted and demanded a cashier’s check… we’re in the 21st century, who doesn’t do wire transfers? I arrived at 1 PM and left at 6 PM with nothing but frustration. This dealership is SHADY, DECEPTIVE , and UNPROFESSIONAL. They lure customers in with misleading pricing and then use predatory financing tactics to trap them in bad deals. Avoid this place at all costs! I worked with Elix, Kendrick, Chris and John. More

It was great, the tech that worked on my car also went above and beyond and cleaned my engine bay the techs there were friendly and knowledgeable but also so were the service advisors, I plan to keep comi above and beyond and cleaned my engine bay the techs there were friendly and knowledgeable but also so were the service advisors, I plan to keep coming here for my oil changes and make sure to get them done right by coming here. More

I’ve noticed improvement from when I first started visiting the service department. The service associates are now more attentive and helpful than they were before. Nice improvement from the earlier e visiting the service department. The service associates are now more attentive and helpful than they were before. Nice improvement from the earlier experience More

Samantha was amazing. She was so attentive and tried hard to get the warranty department to cover all of the issues with my new car. The process is exhausting and unnecess She was so attentive and tried hard to get the warranty department to cover all of the issues with my new car. The process is exhausting and unnecessary. Although not all items were able to get corrected, I know that she did the best she could, given Nissan’s policies. Samantha is professional, friendly, and very responsive. She is the best service center employee I have worked with. More