Texas Nissan of Grapevine

Great Great job on my oil change And customer service Friendly helpful Thank you Good Job Friendly helpful Thank you Good Job More

I purchased a brand new car from Nissan. This is my first Nissan I’ve ever bought. I have always been loyal to Ford. My suv has already been in the shop within the first month and will need This is my first Nissan I’ve ever bought. I have always been loyal to Ford. My suv has already been in the shop within the first month and will need to be looked at again. Several warning lights continue to come on and then go off. I was told the issue was fixed. I would love to enjoy my new car, but this is frustrating. The car buying experience was not the greatest. The salesmen and finance employees were nice, but they did not honor the original deal due to an error from whomever approved the deal. The F&I gentlemen did all he could to help us, but we ended up paying a lot more for the vehicle. I would love for Nissan to make this right and ensure my vehicle is fixed and safe to drive. It only has 500 miles on it. More

Mr. Sweeney was very helpful and friendly. He kept me informed and updated. Excellent customer service. informed and updated. Excellent customer service. More

I had an issue with my gas cap, Robert was very nice and took care of me in less than 1 hour. Love this dealership! took care of me in less than 1 hour. Love this dealership! More

I met Joel a few years ago looking at cars. I didn't buy one then but remembered him taking good care of us. I wanted to give him another shot and we worked out a good deal. I didn't buy one then but remembered him taking good care of us. I wanted to give him another shot and we worked out a good deal. More

Customer Service is superior and consistent! Dealt with two different service advisors. My previous advisor has left the company and I dealt with a new individual that shows consistency in high Dealt with two different service advisors. My previous advisor has left the company and I dealt with a new individual that shows consistency in high quality customer service standards like the previous! Kudos to Robert Sweeney. More

Mr. Sweeney was extremely knowledgeable and helpful. Explained everything clearly. Appreciated his attitude. Thank you Explained everything clearly. Appreciated his attitude. Thank you More

Courteous and helpful staff . Explained everything clearly and timely . Personable and polite , reach out to me once the service was done in a timely manner . Explained everything clearly and timely . Personable and polite , reach out to me once the service was done in a timely manner . More

I am formally lodging a serious complaint regarding the conduct of Robert Sweeney and his supervisor, whose actions demonstrate clear dishonesty, misrepresentation, and unethical billing practices. When I conduct of Robert Sweeney and his supervisor, whose actions demonstrate clear dishonesty, misrepresentation, and unethical billing practices. When I questioned why a complimentary car wash was not provided after paying in excess of $1,300 for service, Mr. Sweeney falsely stated that the vehicle had already been washed—an assertion that was patently untrue. I was initially provided with one estimate, only to be charged additional amounts without transparent disclosure or my informed consent. This constitutes deceptive business conduct. The manner in which I was treated raises significant concerns about unfair and potentially discriminatory practices. This experience is unacceptable, unprofessional, and demands immediate investigation, accountability, and corrective action. More

No pressure, explained actions. Listened to my concerns. Knowledgeable about the car and funds needed to mage a deal. Listened to my concerns. Knowledgeable about the car and funds needed to mage a deal. More