Texas Nissan of Grapevine

It was already a bad day. My fob got vacuumed up at the car wash and could not be found. Since the car was still run ing, I went to the Dealer in Denton that referred me to My fob got vacuumed up at the car wash and could not be found. Since the car was still run ing, I went to the Dealer in Denton that referred me to Irving because they had a fob. Several calls were made both to confirm they had the part, and that they would reserve it for me for an hour. Before that w as accomplished, we arrived at the dealership. It took about 15 minutes to get ud checked in. An hour and 15 minutes in a sparse waiting area, i get a text that the vehicle inspection showed no deficiencies and was being taken over to the shop to get the work done. I DON'T CARE. I CARE THAT I CANNOT TURN MY VEHICLE OFF BEFORE I GET A NEW FOB. This started at the car wash at 11 am. It was after 5 pm (2 hours at the dealership. Granted, we did not have an appointment.) and rush hour traffic to get home. The Clean & Green car wash has never found the original fob. I have never had a problem with AAA before. That day, I spent an hour, and my wife over 2 hours and never got through. $450 for new fob. 6 hours handling the problem. 1/4 tank of gas burned, and unable to reach AAA. It was my fault to start with. Thanks to Four Star Nissan in Denton who quickly located 2 optional locations that had a fob. More

Mr. Kyle Evans was a kind, helping, and informative service advisor who was clear and to the point with the services I received. service advisor who was clear and to the point with the services I received. More

Truly awful experience. They backed out of a commitment to rotate my tires for free if I bought the tires from them. For some reason couldn't do a transmission flush so they They backed out of a commitment to rotate my tires for free if I bought the tires from them. For some reason couldn't do a transmission flush so they offered a drain and fill but in the end didn't do it. When I picked up my vehicle the check engine light was on. Just a customer service fail all around. More

I went for an oil change and tire rotation, they ended up being more things that were found, which was totally fine, but the communication was the issue. I was told I could text that number and I was given a being more things that were found, which was totally fine, but the communication was the issue. I was told I could text that number and I was given a number to call however, I called multiple times and texted multiple times and received no communication. Ultimately this resulted in me, not having a ride organized and having to Uber, which was very disappointing. The service itself that was done to my car was not bad but the communication from the facility was so I would not return here. More

Very prompt and responsive as well as detailed. They did great work Experts at what they do They did great work Experts at what they do More

Professional and courteous, great experience Customer service is a 10 out of 10, will definitely return and recommend service is a 10 out of 10, will definitely return and recommend More

It was was easy to schedule an oil change and the service advisor (Robert Cotton) was excellent, informative and timely communication advisor (Robert Cotton) was excellent, informative and timely communication More

Valeria was very helpful, courteous, professional and always kept us updated on the progress needed to repair the vehicle. We took our Nissan Rogue in due to the check engine light on. After the diagnost always kept us updated on the progress needed to repair the vehicle. We took our Nissan Rogue in due to the check engine light on. After the diagnostics was done, it showed an issue with the fuel pump. I had received a " Warranty Enhancement Notification" notice I found in my file regarding the fuel pump, that I kept. We purchased the vehicle at CarMax (vehicle originally from California) and was still under warranty. Grapevine Nissan honored the recall, and we were pleased with the repairs. The Grapevine Service Center team members are all very polite and friendly each time we take in our vehicles for service. Thanks again Valeria for the excellent service you provided to us! More

Same, always wonderful always excellent service, I have purchased 3 cars as a result ???? purchased 3 cars as a result ???? More

My son took his car for an oil change and tire rotation. He had an appointment. He's young and this was the first time he has ever taken his car for maintenance. The person told him it would be 2.5 hrs, so He had an appointment. He's young and this was the first time he has ever taken his car for maintenance. The person told him it would be 2.5 hrs, so he decided to wait rather than call his dad to pick him up. It was really about 3.5 hours. My son didn't complain to us or the dealership about it, but to me-it seemed like they could have told him to get a ride and they would call him when it's ready. I did appreciate them not trying to sell him anything extra. So, overall it was a good experience. More