Texas Nissan of Grapevine

Texas Nissan of Grapevine responded

We sincerely apologize for the experience you encountered during your vehicle purchase. Providing transparent, honest financial information is fundamental to our commitment to customer trust. To fully investigate these serious concerns and ensure appropriate action is taken, we strongly encourage you to contact our General Manager, Yousef Abdel-Hamid, directly at YAbdel-Hamid01@vtaig.com. Mr. Abdel-Hamid is prepared to thoroughly review the details of your financial consultation and address the conduct you experienced. Your feedback is crucial in helping us identify and correct these practices. We appreciate you taking the time to share your experience and bring these matters to our attention. Thank you for your candid review.

Texas Nissan of Grapevine responded

Thank you for your review and for highlighting Elix's helpfulness during your purchase! We're glad to hear that he assisted you effectively as you navigated the buying process, especially considering the added complexities of being from out of state. We understand that paperwork can sometimes take a bit longer, and we appreciate your patience and understanding. Our goal is always to ensure everything is handled thoroughly and correctly, so our customers can drive away feeling confident in their purchase. We hope you enjoy your new vehicle, and we look forward to serving you again in the future. Thank you for choosing our dealership!

Texas Nissan of Grapevine responded

Thank you for sharing your first service experience with us! We are delighted that your initial visit was positive, characterized by good and kind service. As a first-time service customer, your comfort and satisfaction are especially important to us. We aim to make every customer feel welcome and well-taken care of, and we're pleased that we were able to meet your expectations during this important first interaction. We hope this experience sets the foundation for a long and positive relationship with our dealership. We look forward to continuing to provide you with excellent service in all of your future automotive needs. Thank you for choosing our dealership for your first service experience.

Texas Nissan of Grapevine responded

Thank you for your longstanding loyalty and trust in our dealership. The fact that you've chosen us to service five of your vehicles is a tremendous honor and speaks volumes about the consistent quality of service we provide. Your review confirms our commitment to maintaining excellent, kind service that keeps customers returning over multiple vehicle purchases and leases. We deeply appreciate customers like you who have made us a trusted partner in your automotive journey. Our goal is always to deliver the high-quality, professional service that has earned your continued confidence. We look forward to continuing to serve you and maintaining the strong relationship we've built over the years. Thank you for being such a valued customer and for taking the time to share your positive experience.

Texas Nissan of Grapevine responded

We sincerely apologize for the inconvenience and dissatisfaction you experienced during your recent visit. Waiting two hours for an inspection is far from the efficient and timely service we strive to provide. While it's great to hear that the person assisting you was friendly, we understand that the delay overshadowed the overall experience. To address your concerns and ensure this issue is fully reviewed, we invite you to contact our Service Director, Clint Givens, at Cgivens@vtaig.com. Clint is dedicated to understanding your experience and taking the necessary steps to ensure this doesn’t happen again. We greatly value your feedback and your time, and we apologize for falling short of your expectations. Thank you for bringing this to our attention, and we hope to have the opportunity to restore your trust in our service.

Texas Nissan of Grapevine responded

Thank you for your positive feedback highlighting the professionalism of Samantha and our commitment to meeting promised timelines and pricing. We strive to ensure that every customer interaction is transparent, reliable, and delivers exactly what we commit to providing. Your confirmation that everything was completed precisely as discussed demonstrates our dedication to maintaining clear communication and following through on our commitments. We appreciate customers like you who recognize and value straightforward, honest service. We're pleased that Samantha could assist you effectively and look forward to continuing to provide the same level of dependable service in the future.

Texas Nissan of Grapevine responded

Thank you for your outstanding review! Your enthusiastic recommendation highlights her exceptional skills as a service advisor and demonstrates the high-quality customer service we strive to provide. Your commitment to returning to Samantha for future service needs is the ultimate endorsement of her professional approach. We're thrilled that she was able to exceed your expectations and provide a service experience that was not just satisfactory, but truly memorable. We appreciate team members like Samantha who consistently go above and beyond for our customers. Your detailed, positive feedback is a testament to her dedication and expertise. We look forward to continuing to provide you with the same exceptional level of service in all of your future automotive needs. Thank you for choosing our dealership and for taking the time to share your experience.

Texas Nissan of Grapevine responded

We appreciate your detailed and candid feedback! We're glad to hear your service associate has been outstanding so far and that you're optimistic about the service quality. Regarding your service for CVT fluid replacement and tie rod recall, we take these maintenance and safety issues very seriously. We want to assure you that our primary goal is to complete these services correctly and ensure your vehicle's optimal performance and safety. While we understand your suggestion about a potential discount, we're focused on delivering high-quality, comprehensive service at a fair price. We hope the thoroughness and precision of our work will demonstrate the value we provide. Thank you for your honest feedback and for trusting us with your vehicle's maintenance. We look forward to meeting and exceeding your expectations through the completion of your service.

Texas Nissan of Grapevine responded

Thank you for your fantastic review highlighting Leo's exceptional service! We're thrilled to hear that Leo went above and beyond, providing excellent customer service, frequent updates, and a pleasant experience. Leo's commitment to outstanding customer care is exactly what we strive for, and we appreciate you taking the time to recognize his efforts. We look forward to serving you again in the future!

Texas Nissan of Grapevine responded

Thank you for your loyal and heartfelt review! Your decade-long commitment to our dealership is truly special, and we're honored that our personalized service and quality work have kept you coming back. We're particularly delighted that Samantha and Jose have played such a significant role in providing you with outstanding service. Their dedication reflects our team's commitment to excellence and customer satisfaction. Your long-standing trust means everything to us. We look forward to continuing to serve you with the same high level of personalized care that has kept you loyal to us for over ten years!