Texas Nissan of Grapevine | Page 14

I have been doing business with this dealership for 13 years now. Saturday was a disappointment in that what was once a great place to get my vehicle serviced has become a den of thieves. I had bought t years now. Saturday was a disappointment in that what was once a great place to get my vehicle serviced has become a den of thieves. I had bought tires from them years ago with the understanding that I would get free tire rotation as long as I owned the tires. On Saturday, when I asked them to rotate the tires, they said that it was going to cost me $25. I got them to deduct the $25 charge for rotation, but they told me that I would have to pay the charge in the future. When I reminded them of their promise to rotate the tires for free, they told me that they could no longer honor their commitment. I was also there for an oil change. The crooks wanted to charge me $190 for an oil change because they had included all kinds of add ons and up charges that I didn’t ask for nor did I agree to. I got them to claw back some of those charges, but I still drove out of there after paying $148 for an oil change. The dealership looks like it’s a dead or dying dealership as there is not even a fraction of the foot traffic that I have seen there in the last dozen plus years.of going there. They don’t have many vehicles on the lot for sale (both new and used). I guess they have decided to make money by xxxxxx people with service charges I’m really quite disappointed with this dealership. As I have said, I have been doing business with them for 13 years and I always found them to give good service at fair prices. They have a totally different group of people running the place from when I was last there. This group of people and their thievery have destroyed any trust I ever had for this business. I had to rate this place as one star only because I didn’t have the option of rating them as zero stars. More

Arturo was great and it took less time than expected to complete what was necessary. complete what was necessary. More

I had a great service person, that kept me informed on my car needs great pls car needs great pls More

Good service from Samantha the service advisor. I was very happy with the service you did on my Nissan Rogue. I was very happy with the service you did on my Nissan Rogue. More

Service as expected Tony was very professional handling my needs. Service as expected! Will come back again my needs. Service as expected! Will come back again More

tech did not secure flap under engine after repair, it became damaged waiting for repair became damaged waiting for repair More

It served my needs. I do not like getting rating surveys multiple times from every place I do business. I do not like getting rating surveys multiple times from every place I do business. More

Great work! I was promptly attended to. The work was delivered on time same day. I was promptly attended to. The work was delivered on time same day. More

Tge service was outstanding. I will be looking forward to my next visit. Great job! I will be looking forward to my next visit. Great job! More

I always appreciate the service that is provided. They are always courteous, friendly and competent They are always courteous, friendly and competent More