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Texas Nissan of Grapevine

Grapevine, TX

3.8
587 Reviews
Texas Nissan of Grapevine is your one-stop shop for all your automotive needs, whether you're looking for your next family van or an affordable used sports car, you're sure to find it at our Grapevine Nissan dealership. At Texas Nissan, we boast an expert staff of sales and service professionals. Visit us today and let our staff treat you to a one-of-a-kind car buying experience that is fun, simple and hassle-free. Also, be sure to check out our full service auto repair shop and Nissan parts department that are well-equipped to handle most any service or repair job. At Texas Nissan of Grapevine, we want our customers to feel relaxed and comfortable during the entire car buying process. That's why we've designed a bright and welcoming showroom that makes finding your next new car a stress-free experience that we hope is fun and enjoyable. Our sales associates are highly-trained to know the ends and out of the entire Nissan lineup and can help you find the perfect new car for you and your family. At Texas Nissan, we are dedicated to the community that has given us so much, which is why we donate to several terrific local organizations like Kids Matter International, which works to help children not only in Texas but all over the world. Texas Nissan is also proud to offer our customers the entire lineup of new Nissan cars for sale near Dallas. Our stock of new Nissan cars features not only terrific family sedans and minivans, but also feature-packed trucks and SUVs, all priced at exceptionally competitive rates. If you're looking for a large selection of quality and reliable used Nissan cars for sale in Grapevine, you'll also find a wide variety of used Nissan cars at Texas Nissan, as well as cars from other top automakers. Visit our store located at 1401 W. State Hwy to browse all of our new and used inventory and to learn more about our current Nissan financing options and monthly specials. Top-notch car repair in Grapevine is just around the corner at Texas Nissan. Our service technicians have been factory-trained to work with most makes and models, so whether you need a simple oil change or more complicated repair work, you'll always find quick and efficient auto repair at our Grapevine Nissan dealership. It has been our privilege to serve the Grapevine community as your go-to Nissan dealership. For more information about our lineup and all the services we offer, visit us today. Just remember, if you've been searching for a top-rated Dallas-area Nissan dealer, Texas Nissan is the place to go for exceptional service, affordable prices and a buying experience like no other.
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1401 W State Highway 114

Grapevine, TX

76051

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Showing 587 reviews

May 18, 2024

This Dealership needs some serious Customer Service and ethics training! Replace existing management & start over with hiring good people. More

by Tinajmcnutt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Too many to name
May 21, 2024 -

Texas Nissan of Grapevine responded

Thank you for your recent review. We sincerely apologize that your experience fell short of your expectations and that you have such a negative perception of our customer service and ethics. We take all customer concerns seriously, and we understand that improvement is needed. We can assure you that we are continuously working to improve our customer service practices and ensure our team upholds the highest ethical standards. We value your feedback, and it helps us identify areas where we can make positive changes. In order to better understand your specific concerns and work towards a resolution, we would like to connect you with our General Manager, Yousef Abdel-Hamid. Yousef can be reached at YAbdel-Hamid01@vtaig.com. He is committed to ensuring customer satisfaction, and he will be happy to discuss your experience in detail and learn more about the customer service and ethical issues you encountered. He will also explore ways to regain your trust and demonstrate our commitment to providing a positive experience for all our customers. We appreciate you bringing these issues to our attention, and we hope to hear from you soon. Texas Nissan is dedicated to providing exceptional service and building strong relationships with our customers.

May 07, 2024

I accompanied my daughter to purchase her first car and the entire team treated us with respect and made her first car purchase an enjoyable experience. They were honest, true to their word, and respectful More

by meiserloh
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Marcell (finance), Ron (pre-owned dir), Mark (Sls Mngr), and Mike (salesperson)
May 08, 2024 -

Texas Nissan of Grapevine responded

Thank you for leaving such a heartwarming review! We're thrilled to hear that the entire team helped make your daughter's first car purchase a positive and enjoyable experience. At Texas Nissan of Grapevine, we understand how important this milestone is, and we strive to create a welcoming and respectful environment for everyone, especially first-time car buyers. It's truly rewarding to know we achieved this for you and your daughter. We appreciate you recognizing our team's honesty, commitment to keeping their word, and overall respectful approach. These are all values we hold dear, and your feedback lets us know we're on the right track. We'll be sure to share your kind words with the entire team! Congratulations to your daughter on her new car! and thank you again for recommending Texas Nissan of Grapevine! It means a lot to us. We look forward to the possibility of serving you and your daughter again in the future for all your automotive needs.

April 27, 2024

I am in the market for a smaller SUV. I purchased my current car from this dealership almost 4 years ago and I had a great experience. Today, I went back to test drive a smaller S More

by Murano17
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Mo, Frank, Jose
Apr 29, 2024 -

Texas Nissan of Grapevine responded

Thank you for taking the time to leave such a detailed review! We at Texas Nissan are thrilled to hear that you had another great experience at our dealership. It sounds like Mo, Frank, and Jose all went the extra mile to ensure you had a positive and informative test drive in the Nissan Rogue. We understand that financing can sometimes be a hurdle, and we appreciate your patience as Mo, Frank, and Jose worked with you. While we weren't able to get you into your new Rogue this time, we hope you'll consider Texas Nissan again in the future when your financing situation changes. Thank you again for visiting Texas Nissan, and for recognizing Mo, Frank, and Jose's excellent customer service. We look forward to seeing you again soon!

Apr 29, 2024 -

Murano17 responded

Unfortunately the interest rate of 6.9% interest for a customer with a credit score of 825 is what did the deal in. Had it been lower, or at minimum what is reflected on nissan finance site, I’d have signed. Their one miss was no after call. Too bad.

April 12, 2024

Call several times to service to schedule a appointment the phones just rings and leave a message to call you back THEY JUST DON'T CARE YOU WILL NEVER GET A CALL BACK. DO THESE PEOPLE EVEN KNOW HOW TO ANSW More

by JOSXB720
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
No one cause they don't answer calls
Apr 17, 2024 -

Texas Nissan of Grapevine responded

Thank you for reaching out and sharing your experience. We sincerely apologize for the frustration you've encountered trying to reach our service department by phone. It's unacceptable that you haven't received a call back after leaving messages. We understand how important it is to be able to schedule service appointments easily, and we are failing to meet that expectation. We are actively working to improve our phone answering procedures to ensure calls are answered promptly and efficiently. In the meantime, we'd like to offer you a couple of alternative ways to schedule your service appointment: Online Scheduling: You can conveniently schedule your service appointment online at our website: https://texasnissan.svcapt.com/ Contact Dustin Moore: Dustin Moore is available to assist you directly. You can reach him by email at DMoore04@vtaig.com or by phone at 817.601.3575. Dustin will be happy to answer any questions you have and schedule your appointment at your earliest convenience. We appreciate your patience and understanding. We value your business and apologize again for the inconvenience caused. We look forward to providing you with a better service experience in the future.

April 10, 2024

TLDR—Don't get service done here. The staff is extremely unprofessional, and they damaged my car without compensation! Extended Version: The most dreadful experience I have ever ha More

by Gebriel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mr. Duran
Apr 15, 2024 -

Texas Nissan of Grapevine responded

Thank you for taking the time to share your recent experience at our service center. We sincerely apologize for the issues you encountered during your wheel alignment. We understand your frustration. At Texas Nissan, we take pride in providing professional service. Regarding the broken bolt, we apologize that the mechanic did not advise you of the potential risk associated with rust before proceeding with the alignment. We are committed to customer satisfaction and want to make this right. At your earliest convenience, please reach out to Dustin Moore at DMoore04@vtaig.com, or by phone at 817.601.3575 to discuss this further. Again, we sincerely apologize for the inconvenience and frustration this caused you.

April 05, 2024

Omg what can I say? Stay away!!! We didn’t and regret it. Bad sales experience. Bad post-sale experience. If you DO buy & need service, plan to not get car back late, to More

by Kim91
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Walid
Apr 10, 2024 -

Texas Nissan of Grapevine responded

Thank you for your feedback. We sincerely apologize for the negative experience you had throughout the sales and service processes at our dealership. We understand your frustration with the bad sales experience, the long wait times for service, and feeling like you weren't informed about available promotions. We value your business and want to regain your trust. We would appreciate the opportunity to discuss your experience in more detail. At your earliest convenience, please reach out to Yousef Abdel-Hamid at YAbdel-Hamid01@vtaig.com for further assistance. In the meantime, please don't hesitate to reach out to us if you have any questions about service promotions or upcoming service needs.

January 27, 2024

Picking out the car was easy. Getting my questions answered about the car we wanted was pretty easy. We had an agreement in writing for the trade in amount. We made the long drive More

by kakougl
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Yousef Abdel-Hamid
Feb 01, 2024 -

Texas Nissan of Grapevine responded

We understand that the trade-in value you received may not have met your expectations, and we're sorry for any disappointment this has caused. Our goal is to offer fair and competitive trade-in values based on various factors, including market conditions, vehicle condition, and demand. If you have any specific details about your trade-in that you'd like to discuss, please don't hesitate to reach out to us directly. We value your feedback and would like the opportunity to address your concerns and work towards a resolution. Your satisfaction is important to us, and we hope to have the chance to assist you further.

Feb 02, 2024 -

kakougl responded

I would appreciate that. Who do I contact so you can assist us further?

December 29, 2023

I am back in the market after 10 years. This dealership still gives me PTSD. I did purchase a car from them because I was a pushover then. Apart from all the switch and bait and lies, th More

by Mdsen
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Johnny
Jan 02, 2024 -

Texas Nissan of Grapevine responded

Thank you for taking the time to share your feedback, but we're somewhat confused by your review. We genuinely value all customer feedback, as it helps us improve our services. However, we would appreciate more information or clarification about your specific concerns to better understand and address the issues you've raised. Your satisfaction is our priority, and we want to ensure that any issues or concerns you have are thoroughly investigated and resolved to your satisfaction. Please feel free to provide additional details or reach out to us directly so that we can better assist you and work towards a resolution that meets your expectations. We appreciate your feedback and your willingness to help us improve. Our team is here to listen and assist you in any way we can.

December 22, 2023

The staff is amazing and knowledgeable on the vehicle features. Good selection of inventory and make the buying experience nice. I usually am hesitant when purchasing a new car, but this was fast and eas More

by Becks
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tim
Dec 28, 2023 -

Texas Nissan of Grapevine responded

We want to express our sincere gratitude for taking the time to share your positive experience with us. We are thrilled to hear that you had a great experience at our dealership, and we appreciate your kind words and support!

November 21, 2023

They are near impossible to contact. I was told three times while buying my car that they would call me when my plates came in so I could get them mailed to me. Around four weeks passed, More

by honeybearextraordinaire
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Nikki Van Doran
Nov 27, 2023 -

Texas Nissan of Grapevine responded

We apologize for the inconvenience you experienced during your recent service visit. It's important to us that our customers receive attentive and efficient service, and we're disappointed to hear that we fell short of your expectations. We take your feedback seriously and will use it as an opportunity to improve our service processes. It's our goal to ensure that every customer has a positive experience with us. If you're open to it, we would appreciate more details about your specific visit so that we can investigate further and take corrective action to prevent similar issues in the future. Your satisfaction is important to us, and we're committed to making things right. Please don't hesitate to contact us directly so that we can discuss your experience in more detail and work towards a resolution. Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future.

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