Texas Nissan of Grapevine

They were through in inspecting my vehicle. It felt a little long though since I was one of the first to arrive for the day and I only asked for an oil change. It felt a little long though since I was one of the first to arrive for the day and I only asked for an oil change. More

Lack of urgency. Lack of communication. Not welcoming, not professional. Not hospitable. Difficult to negotiate. Not very many options for cars were shown despite the Lack of communication. Not welcoming, not professional. Not hospitable. Difficult to negotiate. Not very many options for cars were shown despite the website saying there were various options in my budget. More

Good service but it was slow I waited for more than 2 hours. The coffee machine was dirty you could improve it. hours. The coffee machine was dirty you could improve it. More

1 hour oil change took 4 hours. This is completely unacceptable as I would not have scheduled if known. This is completely unacceptable as I would not have scheduled if known. More

I made an appointment a full day in advance to change a single tire. I showed up on time, and it took 20 minutes for someone to check me in to my appointment. It then took an additional 4 hours for them to single tire. I showed up on time, and it took 20 minutes for someone to check me in to my appointment. It then took an additional 4 hours for them to change a single tire. More

Polite, said car would be done within 30 minutes and was correct. Went over the cost, no upsale. Great person correct. Went over the cost, no upsale. Great person More

Samantha was great and on time. She knows what she is doing. Nice to work with She knows what she is doing. Nice to work with More

I purchased a 2016 Nissan Maxima from Texas Nissan of Grapevine on 10/23 for 13,500 expecting it to be in reliable condition. However, the experience has been nothing short of a nightmare. Shortly after Grapevine on 10/23 for 13,500 expecting it to be in reliable condition. However, the experience has been nothing short of a nightmare. Shortly after taking the car home, I discovered it was severely under-maintained. Upon a thorough inspection, it became apparent that the vehicle required $2,200 in additional repairs to be considered safe to drive. I reached out to the dealership for support, but my concerns were dismissed. I also escalated the issue to Nissan corporate, hoping for some accountability, but they failed to provide any resolution. Despite the significant safety concerns and repair costs, neither the dealership nor corporate took any responsibility. This left me with a vehicle that remains unsafe and non-operational, despite fulfilling all financial obligations at the time of purchase. To add to my frustration, my salesperson, KP, was more helpful than the dealership’s General Manager, Ahmad. When I addressed the issue with Ahmad, he was rude and dismissive, acting as if I was the problem rather than acknowledging the defective condition of the vehicle sold to me. This level of unprofessionalism and disregard for customer satisfaction is unacceptable. I feel completely misled and disappointed by Texas Nissan of Grapevine. Buying a car should be a trustworthy experience, yet this dealership failed to deliver on the most basic standard of integrity. Their conduct reflects a "crooked car salesman" mentality, and I would caution anyone considering purchasing a vehicle here to look elsewhere. For comparison, I recommend Crest Nissan of Frisco for pre-owned purchases and maintenance. Their team, particularly Mario in service, has been far more professional and reliable in my past experiences. I am requesting the Better Business Bureau to intervene and hold Texas Nissan of Grapevine accountable for selling a vehicle in unsafe condition without proper disclosure. I am seeking compensation for the $2,200 in necessary repairs or a refund for the purchase. More

I purchased a used VW Beetle in December 2023. When I went in for my complimentary oil change (two weeks ago) and they checked the car over and told me my driver's side rear brakes failed the ins When I went in for my complimentary oil change (two weeks ago) and they checked the car over and told me my driver's side rear brakes failed the inspection and my passenger rear brakes were on their way to failing. They wanted me to "be safe on the road" so it needed to be handled right away. Note: I hardly drove the car from the time I purchased until this visit. It's a spare "fun" car, not a commuter car. So, I went in for one thing and ended up spending over $300 for brakes that should have been fixed PRIOR to selling the car to anyone. Slip shoddy and dangerous practices. They are lucky nothing happened or they could have had a bigger problem on hand. I've been texting and leaving messages for the general manager to reach out to me to discuss, but nothing. More

I went in for an oil change and multipoint inspection to travel 500 miles from DFW to West Texas. They recommended I get an alignment and tire rotation. (mistake) On my way back from West Texas to DFW, a travel 500 miles from DFW to West Texas. They recommended I get an alignment and tire rotation. (mistake) On my way back from West Texas to DFW, a tire sensor light came on. The West Texas tire shop could not find anything wrong with the tire with the sensor light on and sent me on my way. They thought it was only a sensor malfunction. I made it back to DFW. But the next day the tire flat on the back tire. I discovered through a different DFW automotive repair company that Texan Nissan did not rotate the sensors properly to reflect tire rotation and alignment service. I am so thankful that I did not have a tire blow out. It was a slow leak. I have no plans to do further business with Texan Nissan. I am also wondering who removes your old oil change sticker and doesn’t clean the sticky film? Also, who doesn’t give the customer their multipoint inspection report or even go over it with them? Answer: Texan Nissan These may seem like small things but their red flags for me as well. More