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Texas Dodge
Amarillo, TX
191 Reviews
As you near the decision to purchase your next vehicle, we understand your want for a good vehicle selection, a reasonable price, and exceptional (and honest) customer service.
Our selection of vehicles is limitless (unless the vehicle has not been produced), we offer rock solid pricing from the start, and our internet services are extraordinary.
Please listen to our story. If you like us and what we'll do for YOU, then move ahead with our team. However, if you feel that our services are not for you, just tell us to move on.We will understand.
But
YOU will find our services far from ordinary, and there will be NO NEED for you to ever visit dealership if you choose. Your Going to Love how Easy this is so call us today!!!!!!!!!!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 8:00 PM
Tuesday 8:00 AM - 8:00 PM
Wednesday 8:00 AM - 8:00 PM
Thursday 8:00 AM - 8:00 PM
Friday 8:00 AM - 8:00 PM
Saturday 9:00 PM - 8:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 191 reviews
June 13, 2018
Worst Buying Experience Ever Texas Dodge displayed the worst business ethic I have ever witnessed. After purchasing a truck from them, it broke down within an hour. They towed it Texas Dodge displayed the worst business ethic I have ever witnessed. After purchasing a truck from them, it broke down within an hour. They towed it back to do repairs and provided me with a loner vehicle. After 2 months of me having to contact them, them not returning calls, tons of excuses and frankly getting the "run-around" I went back in to figure it out. They still didn't have it fixed and therefore offered me another truck. This one was newer and more expensive, but I decided to buy it because they made it sound like a great deal. I was under the impression that they were trying to make up for all that I had been through. Boy was I wrong!! Not only did they screw me on money by trading the truck (I had for 1 hour) for less than I bought it for, but that new truck only lasted 1 week before it too stranded me on the side of the road and had to be towed back to the shop. At this point I'm very frustrated and honestly don't want to purchase this truck any longer, so I decide to go talk to them again, and things just got worse. Looking to resolve the situation immediately I wanted to go straight to the GM. He wasn't available so i was directed to the sales manager. He told me that he didn't have control over any of this, he didn't break the truck nor make it so what did I want him to do? This really floored me and I admit I raised my voice asking him well who can handle this? He responded by screaming and yelling at me, professing that he had no control over it and that I needed to take it up with the service department. Convinced I wasn't going to get anything accomplished I decided to leave and come back Monday morning at 9am when GM gets in. I arrived at 930 am and GM was paged but I never saw him. Another salesman said he would help me try and figure all this out and we proceeded to come up with a solution. At this point I didn't want to do business with them at all but was told I couldn't get my money back. So once again I worked with them hoping to find yet another truck. There was only 1 on the lot and it squeaked when I test drove it so not something I wanted to buy. I was told sorry nothing we can do but wait and see if something comes in. The customer service I received was xxxx-poor at best and I'm actually being nice. I did finally talk to the GM on the phone after leaving the dealership that day but he too told me that there wasn't much he could do except put a rush on getting the truck fixed. I'm still waiting. This dealership is the worst example of the notion, put customers first, I have come across. In my opinion they are crooks preying on consumers with zero remorse! I will tell every single person I come in contact with to NOT buy a vehicle from them. You can take that to the bank!!! UPDATE- (6-18-18) I still don't have the truck I purchased on 5-25-18 and they have not reached out to me to explain anything!!! More
by Unhappy
May 18, 2018
I can't imagine a better place to buy a car!!! I bought my second Dodge Journey, with the help of Mike Thomas and some other wonderful folks at Texas Dodge. My husband and I love our beautiful new I bought my second Dodge Journey, with the help of Mike Thomas and some other wonderful folks at Texas Dodge. My husband and I love our beautiful new 2018 Journey SE Blacktop, and we are love our Texas Dodge friends! Thank you so much for helping me navigate the car buying experience again! Sincerely, Elizabeth Huffman More
by Ehuffman2018
Employees Worked With
Mike Thomas
May 09, 2018
AWFUL RUDE INCOMPETENT had a car for 2 years before i forced them to give us a refund or floor mats and we were given some dirty not even soapwas rinsed off mats after two had a car for 2 years before i forced them to give us a refund or floor mats and we were given some dirty not even soapwas rinsed off mats after two years he just HOOKED US UP really? and it was months before we got a second key fob and it was not even one that went with the NEW car. service was rude made us wait 30 mintues while they lied o us cause we seen it sitting out side just handed us the keys and said it is out there somewhere. no having us sign off on anything or nothing RUDE RUDE RUDE the sales guy was moved to finance ! More
by un happy
Employees Worked With
Other Employees :
not sure who the guy was who HOOKED us up on floor mats had to check a name
March 10, 2018
oil change on 2017 dodge durango got us right in and said everything went ok. Clean waiting room, hot coffee and snacks, employees very friendly. 2nd visit 1st was recall that went go got us right in and said everything went ok. Clean waiting room, hot coffee and snacks, employees very friendly. 2nd visit 1st was recall that went good also. More
by dodgeman now
Employees Worked With
victor
March 10, 2018
2018 dodge ram 2500 laramie crew cab 4x4 with 6.4 HEMI Brandon and Victor must be doing something right. They sold my wife a new 2017 Dodge Durango GT last year Feb.14th on our 39th wedding anniversary. Th Brandon and Victor must be doing something right. They sold my wife a new 2017 Dodge Durango GT last year Feb.14th on our 39th wedding anniversary. This year was my turn I got a 2018 dodge ram 2500 laramie crew cab 4x4 with a 6.4 HEMI for our 40th anniversary. The guys are super nice and easy to work with. We traded a 2006 dodge charger that we bought new for her on her durango and I traded my 2010 chevy gmc crew cab for my ram truck.Guess I am a totally dodge guy now. Both times the guys stayed late since we live out of town to help us out. If you need a used or new car or truck I would start here first you won't be sorry.Super thanks guys,Terry More
by dodgeman now
Employees Worked With
Victor, Brandon Bourke
February 21, 2018
06 Cummins had a recall. Truck had a recal, they had the parts and personnel to get it done in Saturday. Took them a couple hours and had me back in my vehicle. They’ve gone a Truck had a recal, they had the parts and personnel to get it done in Saturday. Took them a couple hours and had me back in my vehicle. They’ve gone above and beyond to take care of me and my family. More
by joeyray
February 15, 2018
Oil change and state inspection. Went in for oil change and inspection. Service manage noticed also needed air-bag recall replacement. Service department able to do all work in less t Went in for oil change and inspection. Service manage noticed also needed air-bag recall replacement. Service department able to do all work in less than 2 hours. More
by crabmd
Employees Worked With
Not able to access service names
February 09, 2018
Very Happy!!! 5 stars all the way. They kept us feeling comfortable the whole time we were waiting. Thought we were going to have to order what we were looking for 5 stars all the way. They kept us feeling comfortable the whole time we were waiting. Thought we were going to have to order what we were looking for and ended up leaving that day with a beautiful Dodge Durango srt8 that completely changed our minds. With that being said if we hadn’t if looked at the Durango they had there we could have been very unhappy with the one we ordered. In the end we fell in love with the one there and purchased it. Everything seemed so smooth from then on. More
by EMcMullin
Employees Worked With
Mike Thomas, Victor
January 30, 2018
Dissapointed in service quality I purchased my Ram 2500 there and love the vehicle. Unfortunately the excellent service stopped there. Twice the service department has left my air cl I purchased my Ram 2500 there and love the vehicle. Unfortunately the excellent service stopped there. Twice the service department has left my air cleaner opened after p.m. service. I will no longer take my vehicle to Texas Dodge for p.m. services. I can understand a mistake one time, but twice for the same mistake is unacceptable. More
by Mw2014ram
Employees Worked With
Service
January 29, 2018
Great experience The sales and financial were all very helpful and worked hard to get what I hoped for. I appreciate all the work they did for me. Thank you! The sales and financial were all very helpful and worked hard to get what I hoped for. I appreciate all the work they did for me. Thank you! More
by New Jeep
Employees Worked With
Chuck Carter
