Texas Dodge

Poor customer service Salesman(s) don’t do what they say there going to do. Thinking of possibly trading in my truck so I talked with a salesmen late in the day and he star Salesman(s) don’t do what they say there going to do. Thinking of possibly trading in my truck so I talked with a salesmen late in the day and he started the process and I needed to leave and he said he would contact me the following day to see what could be done. Never called whatsoever, poor customer service!! More

Understandable and respectful I stopped by Texas Dodge just to take a look at a few of their pickups, once I parked and started looking I was greeted by Ronnie, Rubicon Ronnie is w I stopped by Texas Dodge just to take a look at a few of their pickups, once I parked and started looking I was greeted by Ronnie, Rubicon Ronnie is what they call him, he was very respectful and let me talk. We test drove a used 2015 RAM 1500 and after we got back I told him it was nice but not exactly what I was looking for, so we walked the lot. Not seeing what I was looking for we stumbled across a 2019 RAM Tradesman that was close to what I was looking for. I asked Ronnie about Texas Dodge honoring USAA and TrueCar sales because when I use those services their dealership never pops up, so we walked in and he spoke the sales manager who said they would. Ronnie and I talked and I told him dueto scheduling I wouldn't be able to buy today buy I will return the next, he was understanding to that and we exchanged numbers. Well I couldn't lock in my financing for that truck so the next morning I called and told him I couldn't do it, he was very respectable and understood. I give Ronnie a 5 star and Texas Dodge 4 stars because I just couldn't afford that new truck, but He was respectable and professional. More

Unexpected stop Short version car had a flat on a Sunday no spare AAA towed to this dealership had to find a hotel and to get there. Monday showed up at service dept Short version car had a flat on a Sunday no spare AAA towed to this dealership had to find a hotel and to get there. Monday showed up at service dept told our story they got us in and. Didn’t have a tire. They check around and found one. Lots more to story but they did great. Special kudos to Carolie B. Stuck by us and got us back on the road. More

Why car sales people have a bad reputation My son and daughter-in-law were in the market for a new vehicle and wanted a new Jeep Wrangler Unlimited. They test drove several and found one they l My son and daughter-in-law were in the market for a new vehicle and wanted a new Jeep Wrangler Unlimited. They test drove several and found one they liked but it was a soft top. The sales person said that they could find one for them. They worked out the deal and said they new Jeep would be there in a couple of days. They called my son and told him it was in and that he could pick it up. When he arrived to pick it up they had a different vehicle waiting for him. When this was pointed out to them they told my son it was the one they had agreed on. My son showed them the window sticker that the sales person provided to him when he made the original deal on the vehicle and he pointed out the differences in the two cars. Then they started coming up with excuses, first they told him that the original vehicle had hail damage and this one was equiped the same. My son again pointed out the differences in options on the two. I then made a phone call and spoke to a sales manager and explained to him how I felt about them trying to take advantage of my son and that they better make it right. The next day I received a call from the sales director. After a day of discussing it we were able to reach an acceptable resolution but I am still upset that this is their normal operation procedure, to take advantage of unsuspecting customers. This entire situation could have been avoided by one phone call to my son explaining to him that the original vehicle was not available and that they would find another. More

all is well 😊 Well I'm back,got my 2017 renegade trail hawk back Monica told me they were short handed & they still tried to find & fix the problem,but they couldn' Well I'm back,got my 2017 renegade trail hawk back Monica told me they were short handed & they still tried to find & fix the problem,but they couldn't get it to do what I Experienced so it hasn't happened yet with me either I hope it doesn't do it again 😊 So I commend Monica & her team,thank you guys... More

with the new service management great I own two Jeep renegades one is 2015 ,and the other 2017 ,on the 2015 latitude just had the radiator fan replaced good timing good job 44000 miles. N I own two Jeep renegades one is 2015 ,and the other 2017 ,on the 2015 latitude just had the radiator fan replaced good timing good job 44000 miles. Now my 2017 is in broke down electrical issues still waiting for what went wrong & when will I get it back hopefully today 08/06/18... More

Unethical Practices This place sold my 80 year old father a 60k jeep for seven years at 6.71% interest rate. He is on a fixed income from SS and cannot live on these pay This place sold my 80 year old father a 60k jeep for seven years at 6.71% interest rate. He is on a fixed income from SS and cannot live on these payments. Went in less than 24hrs later to explain and they state "GET A LAWYER" More

I can't imagine a better place to buy a car!!! I bought my second Dodge Journey, with the help of Mike Thomas and some other wonderful folks at Texas Dodge. My husband and I love our beautiful new I bought my second Dodge Journey, with the help of Mike Thomas and some other wonderful folks at Texas Dodge. My husband and I love our beautiful new 2018 Journey SE Blacktop, and we are love our Texas Dodge friends! Thank you so much for helping me navigate the car buying experience again! Sincerely, Elizabeth Huffman More

AWFUL RUDE INCOMPETENT had a car for 2 years before i forced them to give us a refund or floor mats and we were given some dirty not even soapwas rinsed off mats after two had a car for 2 years before i forced them to give us a refund or floor mats and we were given some dirty not even soapwas rinsed off mats after two years he just HOOKED US UP really? and it was months before we got a second key fob and it was not even one that went with the NEW car. service was rude made us wait 30 mintues while they lied o us cause we seen it sitting out side just handed us the keys and said it is out there somewhere. no having us sign off on anything or nothing RUDE RUDE RUDE the sales guy was moved to finance ! More