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Texas Dodge

Amarillo, TX

2.4
186 Reviews
As you near the decision to purchase your next vehicle, we understand your want for a good vehicle selection, a reasonable price, and exceptional (and honest) customer service. Our selection of vehicles is limitless (unless the vehicle has not been produced), we offer rock solid pricing from the start, and our internet services are extraordinary. Please listen to our story. If you like us and what we'll do for YOU, then move ahead with our team. However, if you feel that our services are not for you, just tell us to move on.We will understand. But YOU will find our services far from ordinary, and there will be NO NEED for you to ever visit dealership if you choose. Your Going to Love how Easy this is so call us today!!!!!!!!!!
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7800 I40 West

Amarillo, TX

79106

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Showing 186 reviews

December 17, 2010

Phil and Brian were fantastic. I have purchased cars at other places. To be honest I was not really expecting the Red Carpet treatment I received. I was surprised to be treated with such fantastic servic More

by mhrock
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Other Employees : Phil Smith and Brian Close, Phil Smith
November 24, 2010

My husband and i came to this dealer just to look at a car as ronnie came up to us..He was the best sales man we have EVER came into contact with..He wasnt pushy and was very respectful..He didnt try to m More

by tillson78
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Other Employees : ronnie black
November 01, 2010

After 11 years, I was ready to buy a new Jeep Wrangler. I am a picky buyer and Texas Dodge worked very hard in finding the exact vehicle I wanted. I was ready to order from the factory, which was on optio More

by jdroller
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Phil Smith / Judd Fergerson, Phil Smith
October 20, 2010

I had a great experience at TX Dogde. They made it a point to contact me with all the information I needed to make my purchase. They also worked around my schedule which was a MAJOR PLUS! They even let More

by cmh0190
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tony Lombardo and Curtice Spencer
October 19, 2010

These guys were fast, courteous and extremely efficient. Not your typical dealership where you walk in an have to wait 6 hours while they wear you down to maximize their return off their sale with you. Of c More

by algernon42
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Curtice Spencer
October 12, 2010

Positively the best experience I have ever had. The no haggle no hassle policy they had was literally just that. We made a deal in minutes and I could not be happier. Excellent experience. I woudl reco More

by jeffwest5599
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Phil Smith, Curtis Spencer, Phil Smith
October 08, 2010

Felt like a person, not a proft.....felt like they listened to what I had to say. Fair trade price was given. Was never pressured or felt like I was "preyed" upon. this is a very good way to do bus More

by michaelccook
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Curtice Spencer
October 08, 2010

Wow!! Who would have thought I would be able to get a JEEP!! I looked on Internet for quotes Curtice got back with me and he made it happen. Next, thing I know I driving away in Jeep! I enjoyed this expe More

by Gdelacerda
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Curtice Spencer
September 27, 2010

We were treated with the utmost respect. Every question we threw out to Curtice was addressed and dealt with. We were a tough couple to deal with. From the beginning to the end of this very 'trying' proc More

by jeanie Delillo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Curtice Spencer
September 26, 2010

Went online and sent emails through phil but ended up setting an appointment with curtis. Sat for 45 minutes while they drew up a contract for the wrong car! then was told that they would only give me ha More

by renogirl
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
curtis spencer
Sep 28, 2010 -

Texas Dodge responded

We understand how confusing buying a new vehicle can be and I would like to be sure there is no misunderstanding. I have completely reviewed your complaint, and wanted to respond as quickly as possible to your concerns. It looks like the three biggest areas of concern are the price offered for our vehicle, the amount offered for your trade, and the interest rate on your loan. In reviewing the paperwork, the sales price that was offered on the car you were looking at was almost $2000 less than retail, and we are actually fixing the hail for about $500 per car. This type of light hail is easily repaired using paint-less dent repair (PDR) for a fraction of what hail repair used to cost. I am sure they would have been happy to schedule a repair on the car, and you would still come out $1500 under retail. Secondly, the value of your trade in was placed at $2500. I did not see the car, but it seems pretty fair for a 2002 Mercury Cougar with a manual transmission and over 100K miles. Full NADA trade in on that car is $2575, and that is before any reconditioning the car may need. It is possible that the confusion lies in the fact that there is still a payoff on your Mercury, and that payoff was for more than the $2500 we appraised the car for. We clearly were at fault for not properly explaining the fact that only the amount of the car’s appraised value that exceeds the payoff on the car will be applied as a reduction in the amount financed. Example: If a car is worth $3000, and the amount of payoff is also $3000, there is no positive or negative equity, and the amount of the loan will not increase or decrease. If a car is worth $3000 and there is no payoff, the amount you would borrow would be $3000 less, etc. In this case, we placed a $2500 valuation on a vehicle that had more than $2500 owed, so there is no decrease in the loan amount due to the trade. We don’t “get the car for free” in this instance because we are giving you $2500 for your trade AND we are cutting a check for $3000 to your lender. Lastly, the APR we were using for the loan were from your lender, as they looked like a reasonable APR based on the information that was provided to us. I do not believe we ever got to the point of “shopping” for the best rate, because we had not yet agreed on selling price, trade value, etc. We typically will not send someone’s credit information in for approval unless we feel confident we are close to a deal. At that time we will find the best rate for you based on your credit history. Although I feel confident that we were not dealing in any deceptive manner, I would like to apologize for our lack of communication that made you feel as though we were. I would be more than happy to set an appointment and go over all these details in person if that would help. Thanks, Darren Marcum General Manger Texas Dodge