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Texas Direct Auto
Stafford, TX
1,528 Reviews
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1,528 Reviews of Texas Direct Auto
September 16, 2019
Best Car Buying Experience in My Life My sales agent, Delroy Worrell, was excellent! He had my paperwork ready when I arrived. The price quoted was fair. I also received a fair price fo My sales agent, Delroy Worrell, was excellent! He had my paperwork ready when I arrived. The price quoted was fair. I also received a fair price for my trade-in. The whole experience took an hour or less. The exit team that made sure my car was in perfect shape and everything was working properly before I left were also excellent. More
by Shaundra
Employees Worked With
Delroy Worrell, Jr.
September 16, 2019
It was very easy My saleslady was Johanna and she did a great job of first finding the truck that I wanted. The truck was on another lot and she stayed on it and kept My saleslady was Johanna and she did a great job of first finding the truck that I wanted. The truck was on another lot and she stayed on it and kept me informed on the truck. It was a great job. More
by agmsmackdown
Employees Worked With
Johanna
September 12, 2019
Great purchase! This is my 2nd car from Tx Direct Auto. I love the excellent customer service, the quality of the cars,and the affordable pricing. Lupe is amazing! This is my 2nd car from Tx Direct Auto. I love the excellent customer service, the quality of the cars,and the affordable pricing. Lupe is amazing! More
by B
Employees Worked With
Lupe Espindola
September 11, 2019
Very poor customer service and upraisal capability Worst customer service. Made us wait close to 2 hours and prices way under value and no response if asked for manager. When asked why they upraised th Worst customer service. Made us wait close to 2 hours and prices way under value and no response if asked for manager. When asked why they upraised the car in such a price the lady’s answer was “we don’t car what your car has we just upraise it with the VIN number. If that was the case then why make me wait for 2 hours. She even said you can go upraise it somewhere else. More
by Mase
Employees Worked With
N/A
September 09, 2019
Great Buying Experience Texas Direct Auto makes the whole process very simple and efficient. We did are trade and a buy - and it was the most efficient transaction we have e Texas Direct Auto makes the whole process very simple and efficient. We did are trade and a buy - and it was the most efficient transaction we have ever done. Thomas was our guy and made it super simple. We will be back! More
by Doug
Employees Worked With
Thomas Lartey
September 08, 2019
Great dealership! Overall, from my experience the people that worked at the dealership made it such a great experience. Both my sales person and my finance person were Overall, from my experience the people that worked at the dealership made it such a great experience. Both my sales person and my finance person were great! They made me feel comfortable and overall really happy with my purchase. More
by Rigo
Employees Worked With
Johana
September 07, 2019
Great Deals - Less Drama No offense to Texas Direct but dealerships are my least favorite places to visit. I hate the haggling and dramatics of some dealerships. Thankfully, T No offense to Texas Direct but dealerships are my least favorite places to visit. I hate the haggling and dramatics of some dealerships. Thankfully, Texas Direct Auto takes the “Direct” in its name seriously and makes the process as drama free as possible. Salesmen like Sal are patient and never try to push a car on you. And since the inventory is all online, you can already have your choices pre-selected so it’s just a matter of test driving. Finance team members like Tim present options but don’t make you suffer through horror stories of people who didn’t buy extended warranty packages. I would never go anywhere else other than Texas Direct! More
by BrandyH
Employees Worked With
Sal, Tim
September 07, 2019
Not a bad experience This is my 3rd car. I gave one less star due to time spent purchasing a car. Other then that great experience. Was able to use the same agent througho This is my 3rd car. I gave one less star due to time spent purchasing a car. Other then that great experience. Was able to use the same agent throughout. Oscar helped me with all the issues I needed with my new to me car purchase and took care of what he could as best he could. I will return and / or Recommend. More
by Camanda
Employees Worked With
Oscar
September 06, 2019
Great experience and fair prices. Sal my pal helped me achieve the result I was looking to achieve. The place is setup for friendly environment and excellent service and fair prices. Sal my pal helped me achieve the result I was looking to achieve. The place is setup for friendly environment and excellent services. More
by Jonboy
Employees Worked With
Sal
September 05, 2019
So many issues & time wasted trying to get problems resolved People buy ONLINE to SAVE time & the hassle of having to go into a dealership! From the moment they received my signed contracts (July 1, 2019), this People buy ONLINE to SAVE time & the hassle of having to go into a dealership! From the moment they received my signed contracts (July 1, 2019), this has been a nightmare experience! No follow up, delivery process is pathetic and it took me over a month to FINALLY get them to make right on all of the issues! Purchased a 2018 Lexus with 3,250 miles (yes THREE thousand miles- basically BRAND new) and when I finally received the vehicle after FIVE days of no follow up and getting the run around from the Delivery department (including wrong delivery dates), my car had paint splatter ALL over it! In addition, they gave me a car with a SAFETY recall which is a Compliance Violation, by the way! The very next morning, I attempted to get my trade in back and just move on, but they "claimed" that they didn't know where my trade is was... LESS than 12 hours after they took possession of it! So, I decided to give them the opportunity to make right and fix the paint splatter- they gave me an Enterprise Rental (Toyota Corolla) and had my car for FIVE days! I received it back in the same messed up condition! After wasting hours and days of my time going back and forth, Kyle S. (he was the only helpful employee there, by the way) FINALLY got approval to pay a local Lexus Dealer to clay bar my car and refinish my wheels and they are also supposed to be sending me a refund check for the $499 Delivery Fee (which I have yet to receive). My paper plate expires in 3 days and I have yet to receive my License Plates so I, once again, had to waste more of MY time this morning chasing down answers to figure out where my plates are so I won't be driving illegally with expired temp tags. I purchased my car TWO months ago and I have barely even had it in my possession this whole time due to the issues that have had to be addressed with paint splatter, safety recall, etc. Very disappointed in this whole situation. Oh, and lastly, Texas Cars Direct DOES NOT EXIST- try to call the number and see who picks up the phone (VROOM), yet my Temp Tag say I purchased from Left Gate Holding Property (who the heck is that company- NEVER HEARD OF THEM- I purchased from VROOM)! Deceptive advertising- "hand picked cars", "thoroughly inspected" hahahaha- LIES!!!! I appreciate that they FINALLY agreed to resolve my issues, but they ONLY stepped up and agreed when I finally gave them two choices: Make right OR I will have no choice but to report you to the Compliance Agencies for selling me a car with a SAFETY RECALL and Deceptive Advertising. So, they really had no choice, but to do the RIGHT thing in the situation, in all reality. Get it together, Vroom or Texas Cars Direct, or Left Gate Property Holdings- whoever the heck sold me the car?!?!?!????? More
by It's A Trap
Employees Worked With
too many to name
