Texan Hyundai

Had my car serviced at this location three times. My engine light keeps turning on and they cant seem to find the main reason why but keep charging me for other services that they "think" is the issue engine light keeps turning on and they cant seem to find the main reason why but keep charging me for other services that they "think" is the issue I have reached out twice and left messages for the service manager to call me and its been over two weeks and he still has not reached out to me. More

This occurred on November 28, 2020. I went there to get some maintenance on my car. I notices 4 or more employees from this dealership walking around without a mask on. I called the attention to one of th some maintenance on my car. I notices 4 or more employees from this dealership walking around without a mask on. I called the attention to one of the managers at this location and he apologized. Another, Manager, Frank, approached me and my mother to take our temperatures, which was a little to late at that point. However, I tried to explain to him that approx. 4 employees in the enclosed building were not only not wearing masks, but WALKING AROUND. Frank's response was he can't enforce the mask policy due to health reasons of some of the employees with asthma and COPD. If any of his employees have COPD and asthma, they are a greater risk/liability to his company during a respiratory virus outbreak and having a severe illness. His argument was ridiculous and senseless. Not only am I making a REASONABLE request during a PANDEMIC, there is a county enforced mandate that all employees in a business setting/enclosed space wear masks. The manager's response was that of a person I do not want conduct business with, coincides with that of a child, impulsive, and reckless. His conduct was completely unprofessional, telling me "I will pray for you," and "You're the first one to complain and say something about this." I have financed two cars at this place and was planning on financing a 3rd car. I will move my business elsewhere. I will also be posting on google, dealerrater, and dealer. com. These people do not care about their customer's safety, NOT even their own employees for that matter. Such a shame. More

Mal servicio, los vendedores no tienen profesionalismo, son groceros, mentirosos, desonestos y no tratan de ayudarte Ellos hacen por el dealer no por el cliente. Y el manager es peor no soluciona ningun son groceros, mentirosos, desonestos y no tratan de ayudarte Ellos hacen por el dealer no por el cliente. Y el manager es peor no soluciona ningun problema al contrario se esconde cuando tiene que dar la cara y tratar de ayudar a solucionar More

When vehicle was purchased I was advised that the first oil change was complimentary. My wife, unknowingly paid for the oil change although I had notated that’s it was the complimentary first oil change on oil change was complimentary. My wife, unknowingly paid for the oil change although I had notated that’s it was the complimentary first oil change on the reservation. When this was brought to the dealerships attention they advised that they were unable to process a refund. Additionally they advised that the oil change interval was different than what the manual says. 7500 miles per the manual and 3750 per the dealership. There no way in this day and age you can’t process a refund. More

WARNING: YOU CAN'T BE FORCED INTO PAYING FOR THE "WARRANTY" THEY SELL FOR $2000+ THEY SAY YOU MUST BUY!!! James told me I was getting a warranty that covered the paint, windows, and so on...even "WARRANTY" THEY SELL FOR $2000+ THEY SAY YOU MUST BUY!!! James told me I was getting a warranty that covered the paint, windows, and so on...even service and that I could use it at any Hyundai. James said we could not remove the option and they include it with every vehicle that leaves the lot. He explained what a great value it was and that was the line item on the "paper" we signed when we asked. They are now saying that I agreed to pay OVER INVOICE?!!! THEY LIE, CHEAT AND STEAL!!! Please go somewhere else. I can't get a callback and it has been 10 months. Tell them you will not pay for the $2991 "warranty"! If they won't sell you the car then run and buy it somewhere else. We bought a Palisade and even though they were in demand they did have them if we had waited another week. James told us we were getting all of that and more than the $1998 Hyundai offering. USAA sent us there through the buying service and would not let us pay "over invoice". The $2991 is listed as "accessories" on the white paper you initial with them that all car dealers act as if it is some sort of binding document. PLEASE LEARN FROM US AND RUN!!!!! GO ANYWHERE ELSE!!! Frank, we will not return a call...nobody will and they promise they will "get right back to you". We have tried for 10 months in total. 3 months ago we were told, by Hyundai, to contact the General Manager. We have, we spoke, they promised to call back...they don't. Again we call, we speak, they say they are still researching and will call back...guess what...they don't. Again....so...the insanity continues. I waited a long time before posting something publically, but I can't allow someone else to be placed in this position, especially when time and money means so much during the pandemic. More

Easy, no hassle new car experience! Veronica, was efficient & I got exactly the price I wanted..no back & forth. Alvaro was terrific even after sale answering all my questions. Went to Veronica, was efficient & I got exactly the price I wanted..no back & forth. Alvaro was terrific even after sale answering all my questions. Went to another dealer first who kept pressuring to sell me a car I did not want. Great customer service and really listen to you. Big difference at Texan! More