Texan Hyundai

DO NOT PURCHASE a car from Texan Hyundai. This has been the worst experience of my life. My salesman (Jose Suarez) will not return my call. Jose in Service will not return my call. From C This has been the worst experience of my life. My salesman (Jose Suarez) will not return my call. Jose in Service will not return my call. From Customer Service hanging up on me to No return calls or text. Once they get your money, they don't want anything to do with you. I purchased a 2017 Mercedes GLA250 on 03/03/2022. Here is my personal experience. BE WARE! At time of purchase the following items were to be taken care as agreed upon by Jose - "we will take care of you" • Sunroof not working • No SIM card • Back of Passenger seat the • Tint Windows 3/15 • Per Jose via Messenger o We can take it to Mercedes for you and give you a loaner while they fix it I had tried calling to set up time to get my car fixed with Jose and Service • Jose - Would not return my calls • Service stated I needed to talk to my sales person 3/17 • I took my car to Mercedes where they advised the extended warranty I purchased at the time I bought the car was "blackballed" (Endurance) • Called back to Texan Hyundai and asked for a sales manager spoke to Carlos o Advised that I was not getting calls back from Jose to get my car in to get fixed and that I had taken to Mercedes-Sugarland and the warranty was blackballed. o He stated he would get with Jose and call me back o No call back 3/18 • Still no call back from Carlos or Jose • I called back around 5-6pm. Asked for a sales manager. The receptionist advised no one was available and they were working new deals. Transferred me to a voicemail. • Called back to not transfer me to a VM I needed to talk to someone and explained the situation. He hung up on me. • Called back several times and they would not answer my call • Called back to Service and spoke to a manager and they connected me with Philip Lam • Philip expressed concern and advised to bring my car in the next morning and ask for him - "I will make sure you are take care of" 3/19 • Saturday morning Philip advised I could not get a loaner car and it was a liability. I would have to leave my car but since I could not get a loaner, I could not leave it because I needed transportation to the airport due to travel. o Was advised to bring car back once I got back 4/2 • Took my car back to Texan Hyundai to get repairs • My boyfriend drove to Rosenburg to get me since they told me no loader • Jose was waiting and had a loaner and told me he told Philp he would have a loaner. No one told me and I had my boyfriend drive from Rosharon to Rosenburg when I didn’t have to 4/7 • Text Jose for an update on my car o "they're still working on your vehicle ETA by the End of next week 4/15 • Service (Zach) stated they just rec'd the part that morning and it would be fixed done Monday or Tuesday 4/19 • Service (Zach) stated they are having an Issue with the part • I reached out to Philip to see if he could him - he would follow up tomorrow 4/20 • Zach called and stated they needed a switch and car would be done on Friday 4/22 • Zach told me my car is not there at their service and it was out sourced. He gave me Eric's number • I called Eric and he stated they never brought my car to him until 4/13 the week before. He never advised that they would have the part Thursday and it would be done by Friday and it actually would take 3-5 days to receive • Advised Philip the plates expired 4/18 on the loaner 4/29 • Zach/Service called and advised sunroof still not working and they had to order another part they do not have an ETA • I reached out to Philip and wanted my car taken to Mercedes and wanted a call back • Philip reached out at the end of the day and said he had an emergency. And would call me Saturday morning. 5/2 • NO CALL BACK FROM ANYONE. I called this morning and no answer on Philip’s cell phone. Tried the main phone number twice today and was told he is with a meeting and with a customer. Also asked for the General Manager who also they told me the same thing in a meeting and with a customer. More

Spent several hours on the phone and texting with Veronica yesterday. Set up an appt to drive 4 hours to meet and make a deal. I sent a text to her this morning to confirm all of our agreements. S Veronica yesterday. Set up an appt to drive 4 hours to meet and make a deal. I sent a text to her this morning to confirm all of our agreements. She did not respond. Sent another text an hour later again with no response. Called the dealership and they told me she was off this week but could transfer me to her. I was disconnected. Tried to call back and was sent to voicemail. Very unprofessional and very happy I didn't make the trip. Would not recommend!!! More

Victoria the internet sales director was rude and ignored me after I ask for the total with TTL so I can get a company check cut out to buy the vehicle. Guess they don’t care to sell cars me after I ask for the total with TTL so I can get a company check cut out to buy the vehicle. Guess they don’t care to sell cars More

Called and set an appointment to buy a Palisades that was coming in next week. I was assured there was no “Price adjustment” and that the dealership would take great care of me. I drive 3 hours to the appoin coming in next week. I was assured there was no “Price adjustment” and that the dealership would take great care of me. I drive 3 hours to the appointment only to be presented with a worksheet with the price of the vehicle increased 10k over MSRP. When I questioned the price I wasn’t told that just what it is and that the individual I talked to on the phone was just a 3rd party rep that Hyundai hires to set appointments! What incredible shady practices! I have no problem with dealerships making price adjustments on vehicles, their dealerships their practices, but when they flat out lie and conceal their adjustment until the purchase? I will NEVER buy anything from this dealership and will be quite vocal on all Hyundai and Palisade websites and blogs as to the practices by this dealership! Shame on you. More

Great and fast service. Excellent product even better staff. I will definitely be back again staff. I will definitely be back again More

To me it the number one dealership in Houston... And ill refer anyone to this dealership refer anyone to this dealership More

Tried buying a car over the phone and they told me they can't do that and had to come to the store. Did so and the car was sold. Then was told I should have bought it over the phone. Which one is it? can't do that and had to come to the store. Did so and the car was sold. Then was told I should have bought it over the phone. Which one is it? More

I will never go again! So 2 days ago recieved a call that i was pre-approved for a loan to get a 2015 dodge challenger rt, i talked to the guy for about 20 minutes explaining that i have bad credit and i did i was pre-approved for a loan to get a 2015 dodge challenger rt, i talked to the guy for about 20 minutes explaining that i have bad credit and i didnt think id get approved. HE informed me to fill out an online credit application that i would get approved the next morning i recieved a call from there financal speacialist, that in fact me and my wife was approved to come up there and they would have all of my paperwork ready just gotta sign some paperwork and go in the new vehicle. Then a sales person called shortly and said that his manager has already spoken to the bank and all left to do is come up there verify that i am who i am and go hop in my new car, so me and my wife after work set up babysitting for our 3 kids, and headed up there after 3 hours of sitting and waiting and them telling me and her everything was fine we where going to be getting the car, (chano) the sales rep said sorry you did not get approved but they had another car (10k) less that they called the bank and i was approved for so went on a test drive, and decided ya you know what ill take the car, after over an hour of waiting he said hey i dont want to keep yall up here go ahaid and go home and ill call you at 0930 to come pick up the car since i was approved it ii called him at 1145 this morning and asked for an update he said"im busy been busy all day call you later bye" after talking to management it is currently 1500 and not a single call or anything , i am very disappointed in these people for treating a former Army Vet. And ex firefighter this way.ive laid my life on the line for this country to be treated like absolute garbage More

Living in Rosenberg I wanted to give my business to a dealer in my city so I looked them up and boy did I get put together. I purchase many cars for my business and never have I ever paid a market adjust dealer in my city so I looked them up and boy did I get put together. I purchase many cars for my business and never have I ever paid a market adjustment fee which in my eyes is price gauging so I couldn’t justify paying an extra $2900 in pure profit to the dealer so I can be left upside down forever. The lady over the phone told me to come in and they would have more money to give in store but instead got hit with MSRP plus a $2900 market adjustment fee. Could’ve saved my time of you showed that on your website. More

This dealership uses the classic bait and switch technique. The last few days they have had a Buick Envision priced very well, and it is still on their site as of right now as I am writing this rev technique. The last few days they have had a Buick Envision priced very well, and it is still on their site as of right now as I am writing this review. We called the sales person this morning who was in charge of this vehicle, and he told us to ask for him after we made the appointment to come visit a couple of hours later. When we got there, the sales person we had an appointment with shot out the door when he saw us and sent another sales person to speak with us. It took us 45 minutes to drive to that dealership, and the new sales person told us that this perticular car that we made the appointment to see was not for sale. The dealership had already marked this car a while ago as a trade in for another dealership. Again, this car is still online for sale at cars.com and on their own car dealership website as well! My mom is 80 years old and can't walk nor travel well, yet we exhausted her going to look for what she says is going to be her last car. We wasted half her day, and now my mom is exhausted and laying in bed for the rest of the day for absolutely nothing. She was ready to buy the car on the spot and now has to start all over again. These practices are very unethical and unfair, and we just wanted to make the public aware of what was happening. More