Terry Labonte Chevrolet

Hands down the best dealership service experience I've ever had. On 3/23/2011 I was driving my 2004 Tahoe along W.Wendover Ave. in Greensboro when my vehicle began shuttering and jerking, at the same time ever had. On 3/23/2011 I was driving my 2004 Tahoe along W.Wendover Ave. in Greensboro when my vehicle began shuttering and jerking, at the same time, the check engine light came on, and a service 4 wheel drive system message came on. As luck would have it I was close to Terry Labonte. As soon as I drove into the service drive, a service person(Mike Swafford)came over and began gathering information on my vehicle. Mike was very friendly and sincerely concerned with my issue. He explained that they would have to diagnose the problem, and that it would take an hour and half or so. I told him I had an important meeting at work, and was afraid I would be late. He said not to worry, they would provide a shuttle ride to my office and he would call me once they had found the problem, and he would call me with an estimate for the repairs. To make a long story short, my Tahoe was ready by the time I was ready to leave work. The shuttle picked me up at my office and delivered me back to the dealership. I will be going back to Terry Labonte Chevrolet for all my service work. More

After purchasing a 2006 Toyota Tacoma I noticed on the way home the tires had a vibration at around 55 mph. I called the dealership the day after I purchased this truck notifying them of the problem. Mr way home the tires had a vibration at around 55 mph. I called the dealership the day after I purchased this truck notifying them of the problem. Mr. Crawford informed me he would speak with his manager and call me back. Four days later I still had not heard from him, so I called back. He then informed me that there is nothing they could do. I stated, "After spending over $26,000 on this truck, you can't balance the tires?" Mr. Crawford said, "there is nothing we can do about it, for all we know you hit a pot hole on the way home." I feel this is very poor way to handle business with a new customer... More