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Terry Cullen Southlake Chevrolet
Jonesboro, GA
197 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 197 reviews
January 01, 2021
Not happy with service. I got in car, cranked it and it turned over and over. Then connected and went dead. Check engine light on. Phoned service on Thursday and she said they could not see me until Tuesda turned over and over. Then connected and went dead. Check engine light on. Phoned service on Thursday and she said they could not see me until Tuesday and do not drive it. Thought like other dealerships you could drive up there and either leave it or wait. So the next morning husband took it to Cronic and they reset it in a matter of minutes. More
by little2deb2004
Employees Worked With
John Cullen, Greg Williams
December 29, 2020
Probably the easiest car buying experience I have ever had. Terry and Johnny worked with me to find the best deal on my wife’s new Tahoe. The whole experience was exceptional! I can not praise them enoug had. Terry and Johnny worked with me to find the best deal on my wife’s new Tahoe. The whole experience was exceptional! I can not praise them enough for going above and beyond for me. I highly recommend Terry Cullin Chevrolet if you are in the market for a new car. More
by timsreichert
Employees Worked With
Johnny Linder, John Cullen
December 26, 2020
Everything thing was great, very nice people great service. The service department was awesome. My repairs were explained in detail,I was able to get a next day appointment for repairs that I needed. service. The service department was awesome. My repairs were explained in detail,I was able to get a next day appointment for repairs that I needed. More
by carltonreid71
Employees Worked With
Jarrell Whitfield, Jeff Banker, Stanley Watkins, Diane Mullins, Lee Powell, Jeff Taylor
December 18, 2020
Not happy with the effort to correct the problem,. Took it to the dealership expecting them to diagnose my electrical problems that were occurring. They blamed it on parts that had already been replaced it to the dealership expecting them to diagnose my electrical problems that were occurring. They blamed it on parts that had already been replaced by my Insurance company and refused to look further for the problem unless they charged me to replace the same parts again. I took it somewhere else and a short was found in the wiring harness. The service writer refused to listen to the info she was provided by the collision center. More
by Arcolltech
Employees Worked With
Shauna
April 02, 2020
Very Professional Team At Terry Cullen Chevrolet !!!! Ms Shauna Holmes was polite and professional while she addressed my concerns with my 2017 Chevrolet Silverado. I want to Thank her and the Servic Ms Shauna Holmes was polite and professional while she addressed my concerns with my 2017 Chevrolet Silverado. I want to Thank her and the Service Department Technician for taking care of my repairs. More
by Edpriceless
Employees Worked With
Shauna Holmes
September 16, 2019
False Advertising or possible Discrimination After test driving a Trax posted for sale on their website for $15,685 for qualified buyers. They told us we didn't meet the requirements for that pri After test driving a Trax posted for sale on their website for $15,685 for qualified buyers. They told us we didn't meet the requirements for that price when in fact we did. We went in with a 2016 trade in, financing through them and we had no lease or special financing and we had the screen shot of the deal online. When the sales person sent the manger over. He could not give us a reason for the decision. Also they valued our trade in at our pay off. While it actually valued at more. We showed him an offer from another location we did not want to purchase from. He stated "I don't have to give you the value" Terry Cullen did not earn our business or our money. More
by KellieG
Employees Worked With
Cev Bell
April 21, 2019
Great Service I would highly recommend Terry Cullen sales & repair departments. They are always friendly, helpful and knowledgeable. For all coffee drinkers, it is I would highly recommend Terry Cullen sales & repair departments. They are always friendly, helpful and knowledgeable. For all coffee drinkers, it is always tasty in the waiting area. More
by Geoff1970$
Employees Worked With
Lee Powell, Jeff Taylor
April 16, 2019
Not happy I had a 10am appt for my car and i didn't get it back until 5p because I was told there where 3 cars ahead of mine even though I had an appt. I had my I had a 10am appt for my car and i didn't get it back until 5p because I was told there where 3 cars ahead of mine even though I had an appt. I had my car for 2 weeks now my engine light is on and car is stalling since I had the tire sensors repaired and I never had this problem More
by Sheenalove30
Employees Worked With
Not sure talked only by text
December 07, 2018
Lied and told me that I needed a new engine in my hummer h3. They told me that I needed a new engine when mine only had 103,000 miles.Just because they could not figure out how to fix the oil pressure light.I wa They told me that I needed a new engine when mine only had 103,000 miles.Just because they could not figure out how to fix the oil pressure light.I was told this after almost 3 weeks of them keeping the truck and more than $600 later.So I took my truck somewhere else to find out that it was just the oil pressure switch.Terry Cullen was trying to charge me $14,000 for a engine that was not needed will never go there again!!! More
by Lesleyscar
Employees Worked With
Stanley Watkins, Lee Powell
July 17, 2018
New Customer This dealerships' coalition department is unprofessional and, staff lack proper pro tidal when communicating with customers. If I had read the terrib This dealerships' coalition department is unprofessional and, staff lack proper pro tidal when communicating with customers. If I had read the terrible review on another site, I would have ever taken my car there. This dealership has had my 2015 Trax for nearly three weeks to repair a very minor bumper problem. My insurance company sent to adjusters out to approve the.damages. The first inspector quoted a price of approximately $594.00. However, mechanics took the entire bumper off and found additional damages. The second adjuster approved it, insurance submitted payment, both stating that it is a two day job. The first and second weeks, I was patient, giving them the benefit of doubt. Even though, staff never reached out to me to inform me of the process. I am always calling them to get, it will be ready on a specific day and never is. When I read the negative reviews, I noticed the owner "Terr Cullen" replied to each one with contact our service manager. He, just like his staff is not interested in customer satisfaction. This was my first and my last dealing with Terry Cullen Chevrolet. I will make certain that all dealership organizations and The BBB are aware of the service and unprofessional staff at Terry Cullen. Laura, Falicia and Jeremy are very nice on the phone and I appreciate that. However, they still have my car and I feel that they have caused problems with it, as one customer reported they did to is. The owner should be ashame of its staff and, how customers are treated. The competition in this industry is high with dealership staff that knows how to treat first time customers to have them become life timers. More
by focused2
Employees Worked With
Jeremy, Felicia and another guy in the collision dept.
