Terry Cullen Southlake Chevrolet

I came in for an oil change and the minute I stepped through the door, I’m getting told I need to purchase all of these extras I did not come in for. They also tried to tell me my oil change was more th through the door, I’m getting told I need to purchase all of these extras I did not come in for. They also tried to tell me my oil change was more than what it was. N then after about an hour of sitting there, I got pulled to the side and was told my oil plug was stripped and was handed an invoice for $693, to fix it. I told them I don’t have that to give them. So of course they said they will try to see if they can get the stripped one back in there. I found the manager to express my concerns to him and he made it seem like he was helping but u still came out of my pockets with 200 dollars when I initially came in for an oil change that was only supposed to cost 59.95. They will NEVER get my services again. 😊 More

Took my 2016 Corvette their for service Department for a radio repair back Sept they and they keep the car for 3 weeks got the car back and drove it twice and the radioit went down again made a appointmen radio repair back Sept they and they keep the car for 3 weeks got the car back and drove it twice and the radioit went down again made a appointment and had to wait 12 days just to bring it back so its 2nd time the car has been their for the same problem and i had to wait another 3 weeks so in total the cat has been in the shop for two months and I had to pay both times with a extended warranty ? What ever happen to Chevy being the Brand the take care of its buyers I will Never bring My Car To this location never AGAIN . More

They're awesome! Reginald Riley was referred to me by a really great friend. He did not disappoint. Listened to my concerns, helpful, knowledgeable, and had patience Reginald Riley was referred to me by a really great friend. He did not disappoint. Listened to my concerns, helpful, knowledgeable, and had patience 🤣! More

Ms Beverly should seat right in the front door. Always a pleasure to see her. Keeps the calls professional yet entertaining and comfortable. She is a must see whenever I come through. Thank you M Always a pleasure to see her. Keeps the calls professional yet entertaining and comfortable. She is a must see whenever I come through. Thank you Ms. Bev More

Reggie has the best service ever. Really made car shopping easy. I highly recommend his assistance Really made car shopping easy. I highly recommend his assistance More

Easy to work with, friendly and excellent customer service. You don’t have to wait all day and they stay in touch to make sure you are satisfied with your purchase service. You don’t have to wait all day and they stay in touch to make sure you are satisfied with your purchase More

Your salesperson Reggie was excellent in his support of me finding a vehicle!!!! Reggie is the best!!!! me finding a vehicle!!!! Reggie is the best!!!! More

I ordered a TPMS for my 2015 Corvette V51, I had picked up part and had it installed. My car system wouldn't recognize new part. Took to dealership and was told to return to the tire shop who installed it. up part and had it installed. My car system wouldn't recognize new part. Took to dealership and was told to return to the tire shop who installed it. Find out that I was sold wrong TPMS (tire pressure monitor sensor), as it was 34mhz instead of the original 43mhz. When I tried to return part, I was told that I can get a refund for it as it was installed. I will never order a part from here. I am out of pocket because THEY ordered wrong part! More

I had an incident where I was told that I couldn't get a refund for a part that they ordered wrong. I am happy to say that parts manager called me and rectified the situation. I was really surprised to rece refund for a part that they ordered wrong. I am happy to say that parts manager called me and rectified the situation. I was really surprised to receive their call. Great customer service More

I took my Chev Traxx into Terry Cullen to get an oil change and tire rotation. I received great service they got me in and out in good time. change and tire rotation. I received great service they got me in and out in good time. More